Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
800 Number vs. Local Phone
-
I have a client with multiple locations throughout the US. They are currently using different 800 numbers on their site for their different locations. As they try to optimize their local presence but submitting to local directories, we are trying to determine two things:
-
Does having a local number reroute to an 800 number devalue the significance of it being a local number (I've never heard of this, but someone told them it did)
-
Locality and consistency are important. Assuming they can't remove the 800 numbers from the site, are they better off keeping the 800 numbers on their site and using local numbers every else online OR just using the 800 numbers for all of their local listings?
-
-
Yup - even to capital letters...but, you are never going to get 100% perfection - and G knows that too - before we created our custom in-house citation and review tracking solution, we used to use just a simple spreadsheet; the first tab has your Google Places content exactly as it appears, then create a new tab for every citation - one tab group for existing citations that you may want to correct and one tab group for each new one that you create, always referring back to your GP tab as a reference.
We say internally that Google Places is like an onion - many layers, often stinks and sometimes just makes you cry
-
Thanks Keith, i did not realize citations counted all the way down to the "space" level. Some citations auto generate.
-
Hi Aspirant...
Regarding point #1, that is definitely a myth - we frequently secure local numbers and redirect these to call centres/800 numbers etc - we're sure that Google can closely associate a regular number with a geographic region, but until they start interrogating the Telco's (which I think even the Big G might struggle with) picking up a redirected number seems to be off their radar.
In relation to #2, according to our own research, experience, results and with a little help from David Mihm's "Local Search Ranking Factors" you need to honor the NAP "holy trinity" - consistency across all citations (including your clients' website numbers) for Name, Address and Phone is critical to success in local. Not just similar - exact right down to capitalization and spaces...so, if you can't change the 800 numbers (which would be better for Google Places but probably not ideal from a public/consumer perspective) then use the 800 numbers together with Address and Name everywhere - eventually Google will associate the 800 number with the geo location and you and your client will be happy.
Hope that helps...
-
1. I don't see how having the local number re-direct to the 1800 would be an issue, from an on-page SEO perspective. As long as Google is seeing the local area code that is consistent with the area you should be fine. For Google Maps there may be a different answer.
2. Why couldn't they remove the 800 number, or at least have both?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
.com vs .co.uk
Hi, we are a UK based company and we have a lot of links from .com websites. Does the fact that they are .com or .co.uk affect the quality of the links for a UK website?
Intermediate & Advanced SEO | | Caffeine_Marketing0 -
Cleaning up a Spammy Domain VS Starting Fresh with a New Domain
Hi- Can you give me your opinion please... if you look at murrayroofing.com and see the high SPAM score- and the fact that our domain has been put on some spammy sites over the years- Is it better and faster to place higher in google SERP if we create a fresh new domain? My theory is we will spin our wheels trying to get unlisted from alot of those spammy linking sites. And that it would be faster to see results using a fresh new domain rather than trying to clean up the current spammy doamin. Thanks in advance - You guys have been awesome!!
Intermediate & Advanced SEO | | murraycustomhomescom0 -
Top hierarchy pages vs footer links vs header links
Hi All, We want to change some of the linking structure on our website. I think we are repeating some non-important pages at footer menu. So I want to move them as second hierarchy level pages and bring some important pages at footer menu. But I have confusion which pages will get more influence: Top menu or bottom menu or normal pages? What is the best place to link non-important pages; so the link juice will not get diluted by passing through these. And what is the right place for "keyword-pages" which must influence our rankings for such keywords? Again one thing to notice here is we cannot highlight pages which are created in keyword perspective in top menu. Thanks
Intermediate & Advanced SEO | | vtmoz0 -
Does Navigation Bar have an effect on the link juice and the number of internal links?
Hi Moz community, I am getting the "Avoid Too Many Internal Links" error from Moz for most of my pages and Google declared the max number as 100 internal links. However, most of my pages can't have internal links less than 100, since it is a commercial website and there are many categories that I have to show to my visitors by using the drop down navigation bar. Without counting the links in the navigation bar, the number of internal links is below 100. I am wondering if the navigation bar links affect the link juice and counted as internal links by Google. The Same question also applies to the links in the footer. Additionally, how about the products? I have hundreds of products in the category pages and even though I use pagination I still have many links in the category pages (probably more than 100 without even counting the navigation bar links). Does Google count the product links as internal links and how about the effect on the link juice? Here is the website if you want to take a look: http://www.goldstore.com.tr Thank you for your answers.
Intermediate & Advanced SEO | | onurcan-ikiz0 -
High resolution (retina) images vs load time
I have an ecommerce website and have a product slider with 3 images. Currently, I serve them at the native size when viewed on a desktop browser (374x374). I would like to serve them using retina image quality (748px). However how will this affect my ranking due to load time? Does Google take into account image load times even though these are done asynchronously? Also as its a slider, its only the first image which needs to load. Do the other images contribute at all to the page load time?
Intermediate & Advanced SEO | | deelo5551 -
Microsites: Subdomain vs own domains
I am working on a travel site about a specific region, which includes information about lots of different topics, such as weddings, surfing etc. I was wondering whether its a good idea to register domains for each topic since it would enable me to build backlinks. I would basically keep the design more or less the same and implement a nofollow navigation bar to each microsite. e.g.
Intermediate & Advanced SEO | | kinimod
weddingsbarcelona.com
surfingbarcelona.com or should I rather go with one domain and subfolders: barcelona.com/weddings
barcelona.com/surfing I guess the second option is how I would usually do it but I just wanted to see what are the pros/cons of both options. Many thanks!0 -
Avoiding Duplicate Content with Used Car Listings Database: Robots.txt vs Noindex vs Hash URLs (Help!)
Hi Guys, We have developed a plugin that allows us to display used vehicle listings from a centralized, third-party database. The functionality works similar to autotrader.com or cargurus.com, and there are two primary components: 1. Vehicle Listings Pages: this is the page where the user can use various filters to narrow the vehicle listings to find the vehicle they want.
Intermediate & Advanced SEO | | browndoginteractive
2. Vehicle Details Pages: this is the page where the user actually views the details about said vehicle. It is served up via Ajax, in a dialog box on the Vehicle Listings Pages. Example functionality: http://screencast.com/t/kArKm4tBo The Vehicle Listings pages (#1), we do want indexed and to rank. These pages have additional content besides the vehicle listings themselves, and those results are randomized or sliced/diced in different and unique ways. They're also updated twice per day. We do not want to index #2, the Vehicle Details pages, as these pages appear and disappear all of the time, based on dealer inventory, and don't have much value in the SERPs. Additionally, other sites such as autotrader.com, Yahoo Autos, and others draw from this same database, so we're worried about duplicate content. For instance, entering a snippet of dealer-provided content for one specific listing that Google indexed yielded 8,200+ results: Example Google query. We did not originally think that Google would even be able to index these pages, as they are served up via Ajax. However, it seems we were wrong, as Google has already begun indexing them. Not only is duplicate content an issue, but these pages are not meant for visitors to navigate to directly! If a user were to navigate to the url directly, from the SERPs, they would see a page that isn't styled right. Now we have to determine the right solution to keep these pages out of the index: robots.txt, noindex meta tags, or hash (#) internal links. Robots.txt Advantages: Super easy to implement Conserves crawl budget for large sites Ensures crawler doesn't get stuck. After all, if our website only has 500 pages that we really want indexed and ranked, and vehicle details pages constitute another 1,000,000,000 pages, it doesn't seem to make sense to make Googlebot crawl all of those pages. Robots.txt Disadvantages: Doesn't prevent pages from being indexed, as we've seen, probably because there are internal links to these pages. We could nofollow these internal links, thereby minimizing indexation, but this would lead to each 10-25 noindex internal links on each Vehicle Listings page (will Google think we're pagerank sculpting?) Noindex Advantages: Does prevent vehicle details pages from being indexed Allows ALL pages to be crawled (advantage?) Noindex Disadvantages: Difficult to implement (vehicle details pages are served using ajax, so they have no tag. Solution would have to involve X-Robots-Tag HTTP header and Apache, sending a noindex tag based on querystring variables, similar to this stackoverflow solution. This means the plugin functionality is no longer self-contained, and some hosts may not allow these types of Apache rewrites (as I understand it) Forces (or rather allows) Googlebot to crawl hundreds of thousands of noindex pages. I say "force" because of the crawl budget required. Crawler could get stuck/lost in so many pages, and my not like crawling a site with 1,000,000,000 pages, 99.9% of which are noindexed. Cannot be used in conjunction with robots.txt. After all, crawler never reads noindex meta tag if blocked by robots.txt Hash (#) URL Advantages: By using for links on Vehicle Listing pages to Vehicle Details pages (such as "Contact Seller" buttons), coupled with Javascript, crawler won't be able to follow/crawl these links. Best of both worlds: crawl budget isn't overtaxed by thousands of noindex pages, and internal links used to index robots.txt-disallowed pages are gone. Accomplishes same thing as "nofollowing" these links, but without looking like pagerank sculpting (?) Does not require complex Apache stuff Hash (#) URL Disdvantages: Is Google suspicious of sites with (some) internal links structured like this, since they can't crawl/follow them? Initially, we implemented robots.txt--the "sledgehammer solution." We figured that we'd have a happier crawler this way, as it wouldn't have to crawl zillions of partially duplicate vehicle details pages, and we wanted it to be like these pages didn't even exist. However, Google seems to be indexing many of these pages anyway, probably based on internal links pointing to them. We could nofollow the links pointing to these pages, but we don't want it to look like we're pagerank sculpting or something like that. If we implement noindex on these pages (and doing so is a difficult task itself), then we will be certain these pages aren't indexed. However, to do so we will have to remove the robots.txt disallowal, in order to let the crawler read the noindex tag on these pages. Intuitively, it doesn't make sense to me to make googlebot crawl zillions of vehicle details pages, all of which are noindexed, and it could easily get stuck/lost/etc. It seems like a waste of resources, and in some shadowy way bad for SEO. My developers are pushing for the third solution: using the hash URLs. This works on all hosts and keeps all functionality in the plugin self-contained (unlike noindex), and conserves crawl budget while keeping vehicle details page out of the index (unlike robots.txt). But I don't want Google to slap us 6-12 months from now because it doesn't like links like these (). Any thoughts or advice you guys have would be hugely appreciated, as I've been going in circles, circles, circles on this for a couple of days now. Also, I can provide a test site URL if you'd like to see the functionality in action.0 -
Lowercase VS. Uppercase Canonical tags?
Hi MOZ, I was hoping that someone could help shed some light on an issue I'm having with URL structure and the canonical tag. The company I work for is a distributor of electrical products and our E-commerce site is structured so that our URL's (specifically, our product detail page URL's) include a portion (the part #) that is all uppercase (e.g: buy/OEL-Worldwide-Industries/AFW-PG-10-10). The issue is that we have just recently included a canonical tag in all of our product detail pages and the programmer that worked on this project has every canonical tag in lowercase instead of uppercase. Now, in GWT, I'm seeing over 20,000-25,000 "duplicate title tags" or "duplicate descriptions". Is this an issue? Could this issue be resolved by simply changing the canonical tag to reflect the uppercase URL's? I'm not too well versed in canonical tags and would love a little insight. Thanks!
Intermediate & Advanced SEO | | GalcoIndustrial0