Keyword Difficulty Tool not working?
-
I just started using SEOMoz and I was running some searches with the Keyword Difficult Tool. It was going swell until about 10 hours ago when I begun getting this message:
"Uh oh... there was a temporary problem gathering Analysis data for your request. Sorry about that! We're actively looking into resolving these intermittent issues, but in the meantime, try submitting your request again in 20 minutes. Thank you!"
I gave it time to no avail. It has been about 10 hours since then and I can't KDT at all.
Am I doing something wrong or is it on the SEOMoz side? Everything else works just fine.
-
Hi Sam,
This is a different problem from what was reported in October. If you go to your PRO dashboard, there's a section for known issues, and there's a link to our post at https://seomoz.zendesk.com/entries/22457872-keyword-difficulty-and-rank-tracker-issues explaining the current status. We're also keeping people informed on the Help Hub home page, our Facebook page, and our Twitter stream. Feel free to send us an email at help@seomoz.org if there is anything more we could help answer.
-
STILL NOT WORKING!
Given this is the only tool that I actually need SEOMoz for it would obviously be helpful for me and all your other clients if you could attend to all these comments and sort the tool out because as simply does not work.
-
Hi! We actually had an outage for about two hours this morning while we did some upgrades. Are you still having a problem now?
-
And it's still having this problem three months after the original post. Come on - make your products work properly!
-
I'm not sure of the timing on the traffic numbers right now. Those you can get by going directly to Google Adwords, however. I'll keep this updated as I know more.
-
It is now Sept. 24 and the tool is currently gathering data on the diff score, but not the traffic numbers. Any clue as to when the tool will be up and running in its complete form?
-
Please can someone fix the keyword tool? It is consistently experiencing usage problems.
-
Hi! The current outage is not related to the outage from July. We have had issues with this tool since Friday, and are working on it, and will be tweeting as we have more info. We're not happy about the issue either, and have been working on it since Friday, including on the long holiday weekend.
-
Still not working here
-
still not working..
-
I have this same issue. Is it something specific to trial users?
-
Your reply didn't help much as this still doesn't work !!!
-
Hey guys! Just another reminder that if you're having issues with the tools specifically please send us an email at help[at]seomoz.org.
Thanks!
-
Hi Adrian!
So sorry about the slow response today, we do try to be as absolutely responsive as possible even on the weekend. In the future if you ever have any issues with the tools please send us an email at help[at]seomoz.org. That is usually the quickest way to get in touch with us.
Q&A is a great place to get your general SEO and other inbound marketing questions answered, but may not get the quickest place for a support type of question.
We'll definitely keep everyone posted on what's happening with the Keyword Difficulty Tool.
Thanks!
Jen
-
Thank you Keri.
The hours of operation should indeed be a lot more clear. Even on the Help page it just says "we pick up the phone from 7 to 5". Customer service schedule and hours of operation are different.
The best would be if these details would show up in the error message itself. Something like "try again in 20 minutes BUT if you're working outside our hours of operation don't expect the problem to be fixed before 7 am the next day". This way I can go do other things rather than stubbornly retrying every 20 minutes.
-
Hi everyone!
We're sorry for the problems here, and we're looking into it now. We also discovered that our handy new Help Hub page does mention our help desk hours of 7am to 5pm Pacific Time, but we forgot to put that it's just Monday through Friday. We are often around on the weekends to respond to things, but not as fast as on a weekday, and we apologize. We'll also be updating the help hub real soon so our hours are more clear. Thanks for your patience!
Keri Morgret
[edited to make clear the hours are for the help desk]
-
Couldn't agree more. This will be huge factor when I decide if I want to subscribe or cancel once my trial runs out.
This is internet
You can't afford to take weekend off - If you don't want to work on weekends outsource it. -
... and 24 hours later still not working and still no reply from SEOMoz. I guess they're closed on weekends. So much for that first impression that counts ...
-
This is still not working.... and no response lol.
-
I too have this problem. Unable to get keyword difficulty score.
-
I have the same problem
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Other tools to check keyword competition/difficulty
I really like the Keyword Analysis tool/process at MOZ, particularly the composite score of keyword difficulty. However, on my budget/account level I can only check 400 kw's per day and sometimes that's not enough. So my question is... What other tools do you rely on or recommend to provide a preliminary measure of competition for a keyword? Not Adwords competition, but the kind of analysis Moz does by looking at specific ranking factors like phrase the page authority, domain authority, kw in title tag, URL, anchor text, number of external links to the page, etc. Are there any other tools you'd recommend for checking those kind of competition/difficulty factors for a keyword? I know SpyFu.com, Open Site Explorer, Majestic, etc will provide backlink metrics, but hoping for something more comprehensive. Thanks!!
Moz Pro | | flyntime_tx
Mike0 -
Are there tools to discover duplicate content issues with the other websites?
We have issues with users copy-pasting content from other sources into our site. The only way I know to find out, is to manually (!!) copy a snippet of their text into google, to see if I get results from other sites. I have been googling for tools to help automate this process, but without luck. Can you recommend any?
Moz Pro | | betternow0 -
Keywords for Whatafy.com
Hi guys, I own whatafy.com, we translate the articles from my romanian website dli.ro. I'm working on a script for subdomain ask.whatafy.com Whatafy = We Have All The Answers For You Now i'm stuck in seomoz, because as you can see we have articles from over 40 domains, and is a general online magazine with articles. What keywords should i use for main domain ? What competitors to enter in those 3 options so i can track and beat them. Should i make another campaign for ask.whatafy.com when is ready ? or the main campaign have some options to track subdomain to ? I have same situation with dli.ro where in subfolders i have different scripts like, web directory, companies listing, dreams interpretations, illustrated jokes, text jokes, driving licens test, online test for fun, postcodes, wheater, big forum, maps, ecards etc. Is a big portal with everything, and for each subfolder i targeted severel keywords, i need to make a campaign for each folder ?
Moz Pro | | whatafy0 -
Keyword Difficulty tool
Hello Guys, Please someone explain how the keyword difficulty tool works and decides the difference super competitive v easy to rank keyword. Also the performance of this tool has been really bad since August i have been getting errors i.e. try again in 20 minutes. Thank you in advance for your replies 🙂
Moz Pro | | um090 -
Keyword Difficulty Tool not working!
Hello everyone, I quite new to the pro service and I am still on my free trial and I have to say that it is perfect! However, I haven't been able to use the keyword difficulty tool for a couple of days as it keeps saying that there is a problem and that I should try again in 20 minutes. I tried several times and 9 out of 10 times I get this message. I have only managed to get a couple of keywords analyzed. Keep in mind that most of the times I am not using English terms but since it worked in the past I would think that this is not the problem. Any thoughts on how to fix this issue? Thanks in advance!
Moz Pro | | Somondo1 -
Tool bar - Analyse page - Link data
Hi all, Need a little help to understand this link information, if you go to our toolbar it show 1.6 million links on 224 root domains. when you analyse the page using the Tool bar. the link data show the page as having over 3000 internal links but when you go page attributes it shows a more complementary 92 page links we have a menu to all our pages and I am wondering if this is being registered in its entirety
Moz Pro | | LocksOnline0 -
Pass Page LinkJuice? Or Pass Keyword LinkJuice?
I have a popular page that is not one of the three pages that I am hoping to raise awareness of (want to focus on). The dilemma I am trying to understand is that I really don't want to encourage all the flow from the popular to ONE of my hopeful pages (focus pages). Rather, I want to focus the keyword portions of that page to help the three hopeful pages. So I consider the rel=canonical tag.... err no. rel=canonical would pass ALL my popular page link juice to ONE of my three hopeful pages. What's the best way to pass the keyword link juice relevant to each of my three hopeful pages their, um, portion, of the popular page link juice. I'm white hat by preference. All four pages are good legitimate landing pages, and of course I dread sabotaging the popularity of what is working. Suggestions? Advice?
Moz Pro | | iansears0 -
Best Keyword Ranking Report Tool
What's the best keyword ranking report tool that anyone is using currently? I have used CuteRank (booo), Rank Tracker, SEOBook.com Rank Tracker, etc. Cost isn't an issue - I'm looking for a free or a paid tool. I need to be able to export resutls in PDF and Excel format. Thanks for the feedback!
Moz Pro | | ezclickmedia0