Is it normal to receive 2 mails from Google?

[swimwithfishes]

I filed a reconsideration request that was answered in less than a week. Subsequently I was told that no manual penalty was in place but various algorithm factors might be causing my heavy drops in ranking. Then I got a second email which was even more specific. This was great, really heartening stuff and a total surprise as it was very helpful. Is it normal to receive 2 emails from Google with such clear information? I have been very pleased by the comments they have made as it has shown me that they're more customer focused than I had been led to believe by all the research I had done pre reconsideration request.  Has anyone else had a clear outline of what they needed to fix and has their site subsequently rebounded post fixing?

[Audiohype]

Hi swimwithfishes,

I would imagine that recently they have been a bit more focused on responding to these with all of the updates and shifting rankings recently.

I haven't seen many very personal emails from them, as Gary said their first point of contact is usually an automated email.

It does strike me as odd that you have had two conflicting responses. A bit more information might be helpful.

[gtrotter666]

Hi, I never heard of anyone getting a very clear response to a reconsideration request.  The first response is their standard one when no manual penalty exists.  I don't quite understand how you could have got a clear response as to what was wrong if the problem was algorithmic - that sounds very odd.  What did the second message actually say?