Do SEOmoz private questions get answered?
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I submitted a question on September 30 and never received a response. I then followed up on October 6 and had an exchange with the support staff, who first told me that the question would be answered and then a couple of days later told me that they had no record of the question. By chance, I had taken a screen shot showing confirmation that the question had been sent (just something I did to remind myself to follow up if I didn't get a response!), which I sent to them along with the question again. That was four days ago, and I've heard nothing since then - not even an automated email saying that the question was received. Is it common for it to take almost a month before a response is received, and to have to follow up multiple times just to get an answer?
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We got it!
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Hi Nick,
I'll submit my question again. Can you please confirm if it is received, and that it will be answered?
Thanks in advance,
Carolina
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Hey Carolina,
Sorry about the confusion! It looks like the last QA question you have submitted was an hour ago under the title:
How important are tags on blogs?
If you have a link to your private question to send me I would love to take a look at it. If you didn't get an email confirmation, then my guess is that it didn't post and was lost in the internet wasteland.
Sorry about that.Best,
Nick
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It sounds to me like something went wrong. I've only done 1 private question ever, but had a few exchanges in that thread. It took a few days to get the first response and then follow ups came quickly.
Does it appear under "My Q&A" in the top menu? If it does then it is presumably posted.
If not, I'd risk it and post it again to be honest. It could be that support didn't fix whatever happened with the original post.
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