Throttling after about 20 requests.

[bookworm]

Free API, PRO member. We have been experiencing an issue with a free version due to the fact that it does not pass more than approximately 20 requests. It crashes every time after about 20 requests. We have tried placing 1 request per 10 and 15sec and have the same problem, even though the rate limit is 1 request every 5sec.2

[ThompsonPaul]

Thanks for the background, Sam!

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[SamWeber]

Thanks for the post Bookwormlab!

It looks like one of our Developers actually tested the account and got back out to you.  If you haven't had a chance to yet, I'd recommend taking a look at the thread for the update when you have a second.

Paul,

Thanks for your input!  We try to answer as many questions as we can, but those involving the API tend to be more in-depth and technical so for the API, we try to pool the questions into a single resource where our Developers get first hand look at the questions and subscribers get more expert help in the area.  It's not our intent to "pawn off" API questions, but to try and provide them with the most accurate and timely help for these technical issues as well as build out a valuable resource database.

Thanks again!

Sam
Moz Helpster

[ThompsonPaul]

Well then I guess my answer wasn't much help at all huh? Sorry 'bout that.

I'm really surprised the Help folks pawned you off. Even though the API is free (at the level you're using it), I would have thought as a Pro member that they'd give some assistance on a fairly straightforward question like that.

Wonder if it might be worth going back to the Help folks now to ask again, showing that you've tried the other avenues with no results.

Good luck.

Paul

[bookworm]

Thanks, Paul. Well, we did ask them initially, but they redirected us to zendesk dev forum. However, we posted a question there couple days ago, but nobody answered.

[ThompsonPaul]

For specific questions about the API and issues with it, you are much more likely to get a timely, definitive answer if you ask the SEOMoz staff directly.

Pro members can contact directly by email at help@seomoz.org or by phone at  (206) 812-2234

Hope you get your situation figured out!

Paul

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