Rankings Report not working

[NeilInFrance]

Hi

(What happened to the User Voice feedback in PRO campaign reports? Another cutback because of scalability?) I'm getting sent here for Help on the reports

It's Friday morning here in France ; I'm preparing a meeting with a client and as part of this I want their Rankings Report from the campaing I set up for them month's ago

Half the keywords are showing up as "SAT" ; the message at the top says "Your keywords are updated weekly on Saturday. The last update was January 26th, 2013"

They're not new keywords, if I click on them I get historic data up untill January 19th

I'm guessing you had a problem on January 26th but why not put January 19th rankings rather than SAT ?

The report is now useless.

Here's the url if useful

http://pro.seomoz.org/campaigns/54444/rankings

• Neil

[Peterli]

Hi Neil,

Thanks for reaching out, I am sorry that the rankings did not update for you.  You issue could be caused by a known we had in the past, I have open a ticket for you to properly diagnose your account and take care of lost rankings we missed.  You should be hearing from me soon.

Sorry again for the inconvenience, I hope I can resolve your issues soon.

Best,
Peter
SEOmoz Help Team.