Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Server is taking too long to respond - What does this mean?
-
A client has 3 sites that he would like for me to look at. Whenever I attempt to on my home internet I get this message:
The connection has timed out
The server is taking too long to respond.When I take my iphone off wifi and use AT&T, the site comes up fine. What is going on here?
-
More than likely it was one 3 things, a DNS issue, a peering issue, or a temp ban.
If you were currently ftp'ing into the site and had too many threads open, usually above 4 or 5 but all depends on the server setting. They can issue a temporary ban on your ip address for the site. Depending on how the server is set up, you can either get an explicit message, which is bad. Or you can just get an error like you, which is good and it means the server is shedding the load.
A DNS issue could be that a name server is down somewhere or having other problems. You generally cannot do anything about this and they are generally fixed quickly because of the amount of sites / information hosted on them is vital.
A peering problem, like a DNS issue is usually spotty. More than likely that is what was happening. A peering issue means you cannot access the "chunk" of internet that the peer directs traffic through. So say you can access 99.9% of everything you want, because it is not going through the peer with the issues.
The best tools you can use to diagnose these problems are TOR, it is a socks proxy that routes your traffic so essentially you will be accessing the site through another isp, who could not be having peering or DNS issues with the hosting isp. Also you can use http://www.whatsmydns.net/ which will let you know what different dns servers around the world are returning. It will let you know if a major DNS server is having an issue. For general checking you can use this as well, http://www.downforeveryoneorjustme.com/
-
Check with the IT folks or hosting service for your client. I think this is an outside chance, but if you have been running spiders from your home computer to check the site, you may have been hitting it too hard and slowed the site down and the server may be blocking your IP as you are seen as a spammer. That is why you change ISPs you are golden as you are seen as a different "user".
I took down one of our sites once with a spidering tool. They were pushing new code right when I hit the site. Also, the number of requests a second I thought were ok, well, it was during peak traffic time. (DOH!)
I adjusted my crawl rate down and everything was ok. Again, this is just a guess, but worth checking considering your symptoms.
Good luck!
-
Yeah they all work for me too.
So this remains one of the weirder topics on here but for different reasons than I first suspected. ..I'm really not sure what to tell you. Sorry.
-
They all work for me
the topsmagic site takes a while to load though -
-
that's weird. what are the domains let's see if I can access them?
-
Wait are you saying this is just for your clients' sites? You can access other sites just fine? That's how you posted this question?
Sorry i'm confused.
-
My internet is working fine. I'm on moz.org right now using my internet. It's only when I attempt to visit those 3 websites.
-
Your internet and/or router is down..? Yeah I'd power-cycle the router and modem and try again. Or contact your cable company.
No offense but this is one of the weirdest Q&A posts I've seen here. I'm having a weird morning though so it totally fits.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
URL too long. Shorten and redirect, or leave alone?
MOZ is indicating that i have several URLs that are too long. Should I shorten the URLs and redirect the long URLs to the new, shorter, URL? Or should i leave them alone, as I've been reading to avoid redirects.
Technical SEO | | Hanover4401 -
Redirecting HTTP to HTTPS - How long does it take Google to re-index the site?
hello Moz We know that this year, Moz changed its domain to moz.com from www.seomoz.org
Technical SEO | | joony
however, when you type "site:seomoz.org" you still can find old urls indexed on Google (on page 7 and above) We also changed our site from http://www.example.com to https://www.example.com
And Google is indexing both sites even though we did proper 301 redirection via htaccess. How long would it take Google to refresh the index? We just don't worry about it? Say we redirected our entire site. What is going to happen to those websites that copied and pasted our content? We have already DMCAed their webpages, but making our site https would mean that their website is now more original than our site? Thus, Google assumes that we have copied their site? (Google is very slow on responding to our DMCA complaint) Thank you in advance for your reply.0 -
How can I Style Long "List Posts" in Wordpress?
Hi All, I have been working on a list-post which spans over 100 items. Each item on the list has a quick blurb to explain it, an image and a few resource links. I am trying to find an attractive way to present this long list post in Wordpress. I have seen several sites with long list posts however; they place their items one on top of the other which yields a VERY long page and the end user has to do a lot of scrolling. Others turn their lists into slideshows, but I have no data on how slides perform against 10-mile-long-lists which load in 1 page. I would like to do something similar to what List25.com does as they present about 5-10 items per page and they seem to have pagination. The pagination part I understand however; is there a shortcode plugin to format lists in an attractive way just like list25?
Technical SEO | | IvanC0 -
How long does it take for Google for deindexing pages?
Hi mozzers, We just launched a mobile website(parallel) and realized that it created many duplicate content with desktop URLs. I decided to add name="robots" content="No index, No follow" /> to the entire mobile site. My only concern is that I am still seeing the mobile site indexed when it's been almost a week I added these tags. Does anyone know how long it takes google to deindex your content? Thanks
Technical SEO | | Ideas-Money-Art0 -
Links from the same server has value or not
Hi Guys, Sometime ago one of the SEO experts said to me if I get links from the same IP address, Google doesn't count them as with much value. For an example, I am a web devleoper and I host all my clients websites on one server and link them back to me. Im wondering whether those links have any value when it comes to seo or should I consider getting different hosting providers? Regards Uds
Technical SEO | | Uds0 -
301 Redirect How Long until the juice passes through to new site
Hi Guys, Following on from a question i asked last week in regard to a 301 http://www.seomoz.org/q/301-redirect-have-no-ranking I was thinking that i had some kind of issue on the site, although i have gone over it with a fine tooth comb i cannot find any issue's and from the amount of reads the thread has had im sure if there was something obvious it would have been pointed out. So i am quite confident the 301 from site A to site B is fine and working as intended, so my question is how long should it take until the juice is passed From site A to Site B as its 9 weeks now and still down 85% on traffic and even text for my home page if copied into the search bar don't bring up my site Bing is fine and did not see any real traffic drops but Google is not giving me back the rankings i had prior Whenever i have done a 301 before the rankings pretty steady and i see no real loss in rankings but this time ... painful all changes in WMT made
Technical SEO | | kellymandingo
Canonical tag implemented
all Pages 301 and correct 200 response from the targeted page
Sitemap Updated
Many Links Changed from Old site to new (including DMOZ)
no Robots text Blocking directory's
Google crawling freely and regularly The strange thing is New content is indexed immediately and ranks easily, I added a page for my service in my local area and went straight to position 5 in Google however old existing content wont move, I tracked 150 keywords only 4 are top 75 Don't know what else to do so any advice would be much appreciated PS site is around 17k pages Paul0 -
On a dedicated server with multiple IP addresses, how can one address group be slow/time out and all other IP addresses OK?
We utilize a dedicated server to host roughly 60 sites on. The server is with a company that utilizes a lady who drives race cars.... About 4 months ago we realized we had a group of sites down thanks to monitoring alerts and checked it out. All were on the same IP address and the sites on the other IP address were still up and functioning well. When we contacted the support at first we were stonewalled, but eventually they said there was a problem and it was resolved within about 2 hours. Up until recently we had no problems. As a part of our ongoing SEO we check page load speed for our clients. A few days ago a client who has their site hosted by the same company was running very slow (about 8 seconds to load without cache). We ran every check we could and could not find a reason on our end. The client called the host and were told they needed to be on some other type of server (with the host) at a fee increase of roughly $10 per month. Yesterday, we noticed one group of sites on our server was down and, again, it was one IP address with about 8 sites on it. On chat with support, they kept saying it was our ISP. (We speed tested on multiple computers and were 22MB down and 9MB up +/-2MB). We ran a trace on the IP address and it went through without a problem on three occassions over about ten minutes. After about 30 minutes the sites were back up. Here's the twist: we had a couple of people in the building who were on other ISP's try and the sites came up and loaded on their machines. Does anyone have any idea as to what the issue is?
Technical SEO | | RobertFisher0 -
.htacess file format for Apache Server
Hi, My website having canonical issue for home page, I have written the .htaccess file and upload the root directory. But still I didn't see any changes in the home page. I am copying syntax which one I have written in the .htaccess file. Please review the syntax and let me know the changes. Options +FollowSymlinks RewriteEngine on #RewriteBase / re-direct index.htm to root / ### RewriteCond %{THE_REQUEST} ^./index.htm\ HTTP/ RewriteRule ^(.)index.htm$ /$1 [R=301,L] re-direct IP address to www ### re-direct non-www to www ### re-direct any parked domain to www of main domain RewriteCond %{http_host} !^www.metricstream.com$ [nc] RewriteRule ^(.*)$ http://www.metricstream.com/$1 [r=301,nc,L] Is there any specific htaccess file format for apache server? Thanks, Karthik
Technical SEO | | karthik-1755440