Adwords "seller reviews" not showing
-
We have been building up our reviews (with trustpilot) over the last few months, which has been picked up by google's reviews, and on the 2 July we passed the 30 reviews mark, (takes about a week or two before it shows the reviews on google reviews).
So we have had + 30 reviews for over 6 weeks now, our score is 4.8/5 but are "Seller Reviews" is still not showing on our adwords.
Is there any other reason our seller reviews would not be showing yet?
-
Thanks for coming back and letting us know what happened. Glad it finally got fixed for you!
-
So another month passes and it is eventually fixed. Our account merchant account was suspended for about a month due to an issue with the feed (about 8 months ago), but that was fixed and the account was unsuspended 7 months ago. Google support said that this was causing the seller reviews not to show (even though the guide lines say you don't need a merchant account to have seller reviews).
My advice to anyone that finds themselves with the same problem is to contact google asap and keep chasing them until its fixed
-
Got a response from google adwords help team (first contacted them 2 weeks ago):
"I have heard back from the technical team and there seems to be an issue in your merchant center account. I am checking with the team about the next steps and will get back to you as soon as I receive the same."
I'm surprised the issue is with merchant centre because in the guide lines : http://goo.gl/ZaAN7N
"You don't need to have a Google Merchant Center account for your ads to be eligible for seller ratings."That was over a week ago, so I chased them up:
"I have reached out to my technical team and we are trying to figure out why the seller ratings are not showing.We have established that the settings are perfect from the AdWords front end, and it meets the criteria also."
So guess I have to wait until google fix it
-
I asked them before, but they basicly just copy and pasted from the FAQ, saying its up to google.
-
hi,
I would have to agree with you 100% I have not seen 1 through 5 star reviews show up without rich snippets personally either.
Have you spoken to trust pilot?
Sincerely,
Thomas
-
Thanks for the reply, but looking into that, its over a year old, and that issue seems to be resolved (the trustpilot reviews are being show on the page the original poster is linked to)
Also the Trustpilot FAQ says that its review should show in adwords (but it takes 2-4 weeks), but it can not guarantee that it will show.
Trustpilot basicly advertise the fact its reviews are included in google adwords:
The reviews your customers publish on Trustpilot may appear in 3 places:
- Google’s normal organic search results
- Google Shopping Merchant Reviews
- Google AdWords Merchant Reviews
Note: "Google’s normal organic search results" , I have never seen this before with any 3rd party review site, review scores in organic search always come from rich snippets (that I have ever seen)
-
hi,
apparently Google is aware of the issue and is trying to work it out.
Here's some information
http://productforums.google.com/forum/#!topic/merchant-center/iXuk8WXBqX4
https://support.trustpilot.com/entries/23015547-Google-and-Trustpilot-FAQ
this last link is older however it talks about a very similar issue with stellar ratings and licensing problems keeping them from showing up on Add words.
Sincerely,
Thomas
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
When to switch off AdWords ads in your channel mix?
My question is actually Inspired by that very good article: https://moz.com/blog/google-organic-clicks-shifting-to-paid that I read this morning. Present situation: For a specific and valuable non-branded keyword combination (2-3 words) we rank: Google Adwords: position 1 Local Pack (with maps): position 1 Organic Search: position 3-5, lately more 5-6 Question?: Is it still worth having AdWords ads or not there? How to evaluate if we could do without AdWords? Any algorithm, experiment, thought that would help find out? We know our average cost per lead for the different channels. Just to leave away AdWords ads for a certain time is not really an option nor would that statistically mean anything, i.e. if we skip AdWords and have the same number of leads after that and compare it with the months before (with AdWords) that could also be due to other reasons (seasonal aspects, etc.). Put in other words: if we skip AdWords people would still click (more) on our other two search results (local & organic). I am not sure if the additional leads coming from AdWords outweigh the cost we have for that. Would love to know your thoughts about that. Thanks a lot for your input in advance. Cheers, Cesare
Paid Search Marketing | | Cesare.Marchetti0 -
Adwords Duplicate Keywords with Different Match Types - Good or Bad?
If you have the following keywords in an Ad Group advertising for a product, let's for example call it "target" product [target product] "target product" +target +product I've found that the exact match keyword has the highest conversion rate in almost all circumstances. So it would make sense to have a higher max bid on the exact match then phrase or broad batch. Even with lots of negative search terms to maximize conversion on the broader matches, if the bid is the same as exact match, the cost per conversion will be much higher (too high.) However in chatting with an Adwords Support Rep (on a different matter) they stated after looking through my account at the end of the chat: " duplicate keywords will impact on quality score. your all keywords will compete with each other" However many of the ad groups in question these duplicate keywords have quality score of 9 and 10. So obviously if there is an effect it seems it may be minimal. I thought it was pretty common for people to bid higher on more exact match and lower on more broad match. What's the real story here? Was this support rep not seeing the big picture?
Paid Search Marketing | | JCCMoz1 -
AdWords Device-Level Bid Adjustments for Tablet not working for me
Yesterday Wordstream announced that AdWords rolled out device-level bid adjustments for tablet for everyone, but when I go into my campaign settings, it's the way it's always been, with no ability to adjust for tablet. I'm wondering if anyone else is experiencing this, or is there perhaps some kind of setting I have to turn on? http://www.wordstream.com/blog/ws/2016/07/26/device-level-bid-adjustments I am so excited about this change, seeing as our cost-per-conversion on tablets is always twice what it is on desktop, and not having control over it was maddening.
Paid Search Marketing | | UnderRugSwept0 -
How do YOU do an AdWords Audit?
Audits Audits Audits! I am overhauling my AdWords Audit Process and the Documentation and I was wondering if any generous souls our there mind sharing a few ideas or learnings that they have had along the way? I aim to make it as thorough but as quick and automated (think scripts) as possible. I'm also 14 pages into the documentation that I will use for some audits that include explanations, recommendations & definitions. I'd love to hear your opinions on what to Audit, how to audit and how to report on it 🙂
Paid Search Marketing | | Singularitie0 -
Adwords View Through Question
Hi Mozzers! I've got an Adwords Remarketing account performing well in terms of View Through Conversions but not regular 'old Conversions. We are getting about 10x more View Throughs than regular Conversions. Is this close to typical or in the expected range? Any suggestions about how to trade these around, working towards getting more regular conversions and less view through conversions?
Paid Search Marketing | | chocoheadfred0 -
Adword San Francisco Reach number
Hello, I have noticed in Adwords, when I select San Francisco or San Francisco county as a location for the campaign, it shows the reach as 7,220,000 Now I know that reach may be different from census data and depends largely on number of google signed-in users. But this number is waaay of. According to census there are only about 850,000 people in SF county, lets add as much that commute to SF for work, then we still have only 1,700,000 - not even close to 7,220,000 google is reporting. Also note that for the rest of the Bay Area counties the Adwords reach numbers match very closely census data. Any ideas?
Paid Search Marketing | | SirMax0 -
Importing Analytic goals into Adwords
My company is in the process of updating how we track conversions in Adwords and Analytics. One prgrammer suggested importing Analytic goals into the Adwords account. I am extremely hesitant to do that because I know that Analytics and Adwords don't always play nicely together. Does anyone have any experience (positive or negative) around this. Pros and cons? Should I keep the tracking separate? Also, FYI, our flow does not employ the traditional "thank you page" conversion model. We have java scripts and onload events that fire when goals are triggered. I am not a programmer so I am a little out of the loop on how it all works. All I know is that I want conversions/goals to be attributed to the correct channel. Help me mozzers!
Paid Search Marketing | | Vacatia_SEO0 -
Put AdWords mobile ads in separate Campaign or AdGroup?
We want to ramp up traffic from the segment "Mobile with Full Browser" under enhanced campaigns in Google AdWords. Our Google rep said that it would be best to do this from within the same campaign. We're contemplating pulling the mobile traffic conversion effort out into its own campaign in order to more easily track performance. Background: We bid down traffic from "Mobile with Full Browser" to -100% because initially it performed poorly. We've improved our mobile experience and we want to try again. We're contemplating building mobile versions of our current ads using the AdWords functionality that does this, and watching how the mobile ads and the segment "Mobile with Full Browser" responds this time. Separate campaign or from within the same campaign. What would you do? Thanks,
Paid Search Marketing | | mbiskup0