Adwords "seller reviews" not showing
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We have been building up our reviews (with trustpilot) over the last few months, which has been picked up by google's reviews, and on the 2 July we passed the 30 reviews mark, (takes about a week or two before it shows the reviews on google reviews).
So we have had + 30 reviews for over 6 weeks now, our score is 4.8/5 but are "Seller Reviews" is still not showing on our adwords.
Is there any other reason our seller reviews would not be showing yet?
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Thanks for coming back and letting us know what happened. Glad it finally got fixed for you!
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So another month passes and it is eventually fixed. Our account merchant account was suspended for about a month due to an issue with the feed (about 8 months ago), but that was fixed and the account was unsuspended 7 months ago. Google support said that this was causing the seller reviews not to show (even though the guide lines say you don't need a merchant account to have seller reviews).
My advice to anyone that finds themselves with the same problem is to contact google asap and keep chasing them until its fixed
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Got a response from google adwords help team (first contacted them 2 weeks ago):
"I have heard back from the technical team and there seems to be an issue in your merchant center account. I am checking with the team about the next steps and will get back to you as soon as I receive the same."
I'm surprised the issue is with merchant centre because in the guide lines : http://goo.gl/ZaAN7N
"You don't need to have a Google Merchant Center account for your ads to be eligible for seller ratings."That was over a week ago, so I chased them up:
"I have reached out to my technical team and we are trying to figure out why the seller ratings are not showing.We have established that the settings are perfect from the AdWords front end, and it meets the criteria also."
So guess I have to wait until google fix it
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I asked them before, but they basicly just copy and pasted from the FAQ, saying its up to google.
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hi,
I would have to agree with you 100% I have not seen 1 through 5 star reviews show up without rich snippets personally either.
Have you spoken to trust pilot?
Sincerely,
Thomas
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Thanks for the reply, but looking into that, its over a year old, and that issue seems to be resolved (the trustpilot reviews are being show on the page the original poster is linked to)
Also the Trustpilot FAQ says that its review should show in adwords (but it takes 2-4 weeks), but it can not guarantee that it will show.
Trustpilot basicly advertise the fact its reviews are included in google adwords:
The reviews your customers publish on Trustpilot may appear in 3 places:
- Google’s normal organic search results
- Google Shopping Merchant Reviews
- Google AdWords Merchant Reviews
Note: "Google’s normal organic search results" , I have never seen this before with any 3rd party review site, review scores in organic search always come from rich snippets (that I have ever seen)
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hi,
apparently Google is aware of the issue and is trying to work it out.
Here's some information
http://productforums.google.com/forum/#!topic/merchant-center/iXuk8WXBqX4
https://support.trustpilot.com/entries/23015547-Google-and-Trustpilot-FAQ
this last link is older however it talks about a very similar issue with stellar ratings and licensing problems keeping them from showing up on Add words.
Sincerely,
Thomas
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