Refund
-
Where can I contact customer support?
I've sent several emails and no answer back.
Is this company a scam?
My trial just expired and I had forgotten to cancel.
This is terrible. No phone numbers and no support ticket. How can I subscribe to a ghost company?
Ulymar.
-
I no longer work at Moz, so I am unable to help investigate. The email to help@moz.com should take care of this for you, however.
-
Dear Keri
The very same thing happened with me as well. I have sent a mail to help@moz.com as directed. I'm hoping the amount will be refunded asap.
The auto subscription feature at the end of the month is painful to new users who want to check out the platform. I would be greatly obliged if you could look into the matter and resolve it. The email id through which I had subscribed is anirudh@chalkstudio.in
Thanks and regards,
Anirudh
-
Thank you,
Ulymar.
-
I'm looking in our help desk system, and your account has been cancelled and your money refunded. You can follow up with us in your ticket if you have any questions (since the original poster is no longer a paying member, they can't add a response in Q&A).
-
It is not a ghost company. It is a very respected company and you are probably emailing wrong. I usually get answered very quick. Did you email to: help@moz.com ?
It usually won't take 24hrs before I get my answers. If you sent the email to the right place you will receive a confirmation email within a few min.
Good Luck!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Hi please help me process the refund. The money that was charge is for my mom's heart operation.
How do we process the refund for an account that has never been used. Please please help us.
Product Support | | Dugard-Property0 -
Is it possible to get a refund, I dont want to use MOZ
Well I entered my cc info to try MOZ out. Havent used it so I forgot to cancel my subscription. They have since billed me for a month. I wanted to know if it is possible to get my money back?
Product Support | | Bryton1 -
Refund from Cancelled Account
Hi, I had two email addresses with Moz accounts, and I thought the free trial had been cancelled on the other (bsalazar@retina2020.com). I just got billed today. Can this charge be refunded for this account? Thank you for your help!
Product Support | | thenumberfour0 -
I need a refund
I cant afford moz pro at this time and would like a refund. I forget to cancel my subscription, and Im a struggling student who is interested in this software but cant handle this payment plan can you please give me a refund
Product Support | | Marketing2.0 -
Forgot to cancel and never used this service how can I be refunded??
I was considering starting in online business but decided not to but forgot to cancel 30 day trial therefore I am unable to use the service but yeah I still got billed and I never use the service how can I get refunded?
Product Support | | myintimatebox.com0 -
I want to Moz refund my money. My trial just expired and i had forgotten to cancel
I want to Moz refund my money. My trial just expired and i had forgotten to cancel
Product Support | | moz11220 -
Refund
Hello, We would like to cancel our account and get a refund for the remaining months. What are the steps we need to take? Best Regards D
Product Support | | dasmedia0