Where do the Facebook star ratings come from?
-
I have a client whose FB page has a 5 star rating (apparently from 5 reviews) but I have no clue from where they are aggregated? I tried Google-ing for answers with no luck!
Any idea?
This is the page I am referring to...
-
Cool stuff, thanks guys!
-
Hi Ricky-
I don't think it's THAT surprising. The 41 fans are probably real fans so a few of them may have taken a second to hit a button and give them a rating.
I felt the same was as you at first when we had almost 2000 ratings with just under 22,000 fans. Especially since most of my competitors had less reviews and more fans. Other people have suggested to me that the difference is that our fans are "real fans", as in we earned them and that a few of my competitors have "bought fans", which are unlikely to offer any real value and rating.
Good Luck
Ken
-
Hi Ricky,
Facebook at times asks people to review, especially if its just a star rating from a user it just takes 1 click. With this understanding its very likely actually.
-
Hmmm..are we sure they aren't tying in any third party reviews? My client has 5 reviews and only 41 "likes"...seems unlikely, right? (Also none have comments etc. and you can't find them anywhere on the page aside from the star rating)
-
Ken is on the spot, if the reviewers just click the start rating when they are prompted for a review. The start rating will show up with no review displayed, however if a person leaves an actual text review along side the star rating. The reviews will show up in the top right just like Ken attached!
Hope this helps!
-
Hi-
If the reviewer leaves a comment about the review, you can see it in the reviews section of their facebook page. I have attached a sample from our facebook page to give you to see.
Ken
-
For location pages, Facebook users can give the location a star rating on their page (if you visit the page, you should see it on the right hand column). Facebook will also prompt users to rate places they've visited in the right sidebar. I'm not aware of anywhere you can go to view the reviews, it just appears as a star review at the top of the page.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
How to rip benefits of Facebook Group likes and shares?
Hi guys. So, here is the question/task I'm battling for several days: As you know, you can't share as a company page in facebook groups. However, you can on other pages. If I share on other page, and people like my post, I can invite those people to like my page, no problem there. However, if I want to share a post in FB group, I can only share as myself, and whenever people like that post, they like a post of me as a person, therefore I can't invite them to like my page, unless I add them as a friend (which is not the best scenario really). The same question goes towards when someone shares a post. So, what is the best way to get some benefits from people I can't invite to like a page directly? Thanks!
Social Media | | DmitriiK0 -
Facebook News Feed - Proximity as a Factor?
I just got back from a conference in Florida and since being back am seeing many of those industry friends showing up in my Facebook feed with much more regularity than usual - is Facebook using proximity between devices in delivering who shows up in the news feed?
Social Media | | Leithmarketing0 -
Add Facebook Account - error
I'm trying to add our Facebook account so that we can review the reporting on this. I keep getting an error that says "Uh oh! We couldn't connect to your account on Facebook." I AM an administrator on this FB account. Anyone know how to get this to work? Thanks
Social Media | | SpearOne0 -
Anyone do SEO for facebook business pages? I'm having trouble with timeline layout.
I am working on my facebook business page and am frustrated with the new "timeline" facebook layout which really does not make sense as a business page. I have not found a way to change it to a traditional layout and have read some posts that said facebook does not allow you to go back from timeline. Does anyone have a good layout suggestions for a facebook business page with SEO in mind? Thanks.
Social Media | | frankthetank20 -
Delete Facebook Account to Trasfer Username on My Fan Page
I have following Facebook fan page and want vistastores username which is my domain name. But, I am not able to get it due to my personal profile. Fan page: http://www.facebook.com/pages/Vista-Stores/160667877282170 Personal profile: http://www.facebook.com/vistastores I am thinking to delete my Facebook account. [Profile & Fan page] Then, I will re-open my Facebook account and create fan page. So, Can I transfer my username from personal profile to fan page by this method?
Social Media | | CommercePundit0 -
Google plus, Twitter and Facebook link - does it help?
Hello, I was wondering, does it help if I publish a link to a new page on my website on my Facebook-, Google + and Twitter-Account - even if noone reposts it? Thanks Polyniki
Social Media | | polyniki0 -
Facebook business page
Hello Can you help me. I'm starting out in SEO and sometimes I think I miss the Elephant in the room. I have tried and tried to find our via 'Google' or 'Seomoz' articles the answer to this question. How does 'Google Panda' link a facebook business page to it's actual business website if the url is not identical eg 'www.setteeherts.co.uk' 2 'www.facebook.com/settee-herts'? As no one is talking about this I'm assuming I am missing the elephant. If you can see it can you point it out gently? ta!
Social Media | | catherine-2793880 -
How to get Facebook likes?
Hello, Complete newbie here so please be kind, We are a brand new business based in the UK selling natural/organic hair and skin care products, we have been going about 5 weeks, we are really struggling to get people to like our facebook page! we simply dont know where or how to get people to like it! I mean the right kind of people, i am sure we could buy likes or send people to it that are not really into natural beauty products! so the question is, how do we get our likes up for relevant traffic? Thanks Daniel 🙂
Social Media | | LushDuck0
