Analytics account will not stayed connected, listed fixes do not work.

[mr_w]

I've had my MOZ account for a while and have just dealt with this issue for a while now but it is really getting annyoing. My Google Analytics account will not stay connected.

Eveery time I refresh a page or click to a different page, I get a notification that reads "Our connection to your Google Analytics account was lost. Don't worry, you won't lose any data. Please reauthorize now."

I click the link to reauthorize and it says it was successful, But then as soon as I refresh the page or click to a new page withing Moz Pro, the message appears again.

I've tried the fixes listed in all the other questions about this issue

• Follow this link https://accounts.google.com/b/0/IssuedAuthSubTokens. This page displays the current OAuth tokens you are using.
• Once you reach the page, simply press the revoke button (illustrated on this screenshot: http://screencast.com/t/vjh3KrjRRIe) for services that you are not using right now, as well as your current Moz token.
• Once you are done with that, simply go back to your campaign settings, disconnect your GA profile and reconnect (I recommend you use a fresh incognito window).

And they do not work. Please help me solve this very annyoing issue!

[mr_w]

Wow that actually worked!!!! Thanks you have solved the issue!

[Linda-Vassily]

No, my tokens were fine. I just reconnected it several times till it stuck.

[mr_w]

It's nice to hear you didn't get a copy and paste answers like I got. What steps did you take to solve the issue, or did the revoking of tokens finally work?

[Linda-Vassily]

Yes, my account is connected right now. When this has happened before, it was on-and off for a little while, then on for a long time, then on-and off...

I did receive a nice response from Moz Help, which said in part: "We are trying to improve our relationship with Google so this connection can become less finicky."

So it sounds like this is perhaps a problem with the connection between Moz and Google in general?

[mr_w]

Linda did you ever get your issue resolved?

[mr_w]

Just a heads up to everyone. If you contact support via email like Sean suggested above this is the response you will get.

Normally this error is a result of Google going through a process called Oauth when it comes to authorizing access of services that are linked to your Google account. Under any single Google account, there are about 20 tokens account wide. Those tokens are used to provide access for a variety of services from Gmail to apps on your phone. Once you hit the limit, which is 20 for most users, the system automatically revokes the oldest token to provide a new one. I'm not certain if this is causing the issue on your account, but it is a great place to start troubleshooting.

You may be able to correct the issue by manually revoking your tokens to make room for new ones on your account and then reconnecting the account to Moz. Here are the instructions on how to do that:

• Follow this link https://accounts.google.com/b/0/IssuedAuthSubTokens. This page displays the current OAuth tokens you are using.
• Once you reach the page, simply press the revoke button (illustrated on this screenshot: http://screencast.com/t/vjh3KrjRRIe) for services that you are not using right now.
• Once you are done with, that simply go back to your campaign settings, disconnect your GA profile and reconnect.

I hope that helps, but please let me know if you are still seeing the error after you've done this or if you have less than 20 tokens on your account.

Look familiar? Yes it is the same instructions posted all over this forum. The worst part is when you reply to help saying you have tried this and it is still not working they will literally send you the exact same verbatim response. In fact they sent me this verbatim response for all 3 responses to my help email... You will also get the same people answering your email that answer in this forum, so I guess there is no Tier 1, 2, or 3, support. This issue is still not resolved for my account.

[mr_w]

Nope I already tried that and did it again just in case... No Joy

[Sean_Peerenboom]

Hi mr_w,

I am sorry to hear that you have been having trouble with your Google Analytics connection.:(

If you have persistent issues with GA we generally recommend that you delete your Google Analytics information from your Moz account settings and attempt to set it up again.

If this does not resolve the situation feel free to send a ticket to help@moz.com and we should be able to look further into the situation.

Hopefully this helps and if you have any other questions or concerns please feel free to contact us!

Have a wonderful day.:)

[Linda-Vassily]

I have been seeing this exact same thing and also have been having this problem on and off for quite a while. It recently got worse again and when I contacted customer service, they just told me how to reconnect it. (Which I already knew from previous experience. I mentioned that I was not happy about this.)