Could not connect to analytics.moz.com
-
Hi All,
For 2 days I cannot access my moz analytics. I can log in, but when I click the Moz Analytics button, which redirects me to: http://analytics.moz.com/pro/home I receive message that chrome could not connect. Screenchot attached.
Rgds!
-
Hi,
I submitted the info as advised. Cleared everything, but still not working... Thank you for your time!
rdgs!
-
Hi,
Can you submit this to https://moz.com/help/contact with your account information? Once we get that we can look into what's going on. One thing you might want to try is to sign out and clear your cache and cookies and see if that helps the issue.
Thanks!
Steffany
-
Yep I had problems for ages but its now working.
-
You are not the only one. Probably there are some problems with Moz's servers. Sometimes I cannot open it too.
For me, it says:
moz.com - Access Denied
Error code 4
The request could not be fully read.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Moz not working
Hey Moz Team I'm facing issues while using the Moz account. I have a premium account but not working when I analyze the website http://smsbomberap.com/ its show error.
Product Support | | achkhasa1 -
How does your company use your Moz Pro account?
How do you decide when to use a campaign versus a keyword list given that the number of campaigns is more limited?
Product Support | | Caroline.Finnegan1 -
Why doesn't Moz read the right meta description?
We have a WordPress blog and Moz continues to read our site title as the meta description instead of the nicely crafted and SEO-friendly meta descriptions we are writing on each post in our Yoast plugin. Can someone help use understand why Moz is reading the site title rather than the post meta descriptions? (We did test deleting the site title all together but then this made Moz think that there is no meta description for any of the posts.)
Product Support | | simran-s1 -
How to fix Moz assigning the wrong keyword to a page
Somehow the Moz tool has assigned the main keyword here this to my Google Structured Data Update page. Most likely, I missed something which caused the error. "Keyword np - /google-structured-data-update/" This is for my page titled "Announcement of Google algorithm updates Impact SEO techniques"The canonical tag links to https://www.hillwebcreations.com/google-algorithum-updates-impact-seo-tactics/ as it should, so I am wondering how to update the keyword Moz associates this page with.Any leads to solving this would be appreciated.
Product Support | | jessential0 -
On Page Optimization and Page Grader in Moz Needs Some Fixes
Okay, so I've brought this up a couple times to your team and have always been met with resistance and confusion, but I really feel like the fundamental design of your on page grader (the auto one) needs some changes in order to be really useful. Let's start with the basics. An on page grader is supposed to be a tool where you can enter your keyword or keywords and have it scan the URL to see how well the keyword has been implemented on the page. It checks for heading use, anchor text, alt tags, frequency of use, etc. We all should get this if we are here. Now, your manual page grader does just that and does a great job of it. I find it very useful for checking newly created pages, landing pages, competitor pages and the like. However, your auto version found in the Search > On-Page Optimizations is the culprit here. So, according to several staff at Moz, this tool scans your site every week when the rest of your site scan is done. It then takes the rankings of pages for ranked and tracked keywords and assigns a grade for that page. Here's the major problem.... in almost all of my accounts, it very rarely gets the association with keyword and URL correct. Thus, it returns a low page grade even though the grade of the URL would be an A or B for the correct keyword. What seems to be happening is I'm tracking multiple keywords, sometime close variations. This grade tool in a lot of cases is grading a page more than once for several keywords it's ranking for. All the variants it gets a low grade for because the exact keywords isn't in the title, headings, etc. The second thing that seems to be happening is some pages are not being graded using the primary keyword, but instead a variation. In this case it only shows low grades for the page. On one occurrence of trying to discuss this issue with you, I got scoffed at for saying the tool was "guessing at which keyword to use for the grade". Your staff was very adamant in saying "it's not a guess!" My counter point was, call it what you want, it's in accurate to the intended keyword to be optimized for. Now, when one first gets to this tool, all of the above doesn't seem like that big of a deal because there's an "add & manage page grade" section. This section allows you to add and manage page grades. So, one would think that you could go to this tool, add an page grades for keywords that the tool didn't automatically associate and delete ones that it added with an incorrect association and that would be the end of it. However, that's NOT quite the end of it. At your own admission, the tool doesn't function like that. Each week when a new scan is completed, these pages grades essentially reset. So any page grade that you deleted will simply show right back up again. Now, before I go any further, let me explain why this is such an issue for me. First, on page optimization is something my company does and sells as a service and we are pretty good at it. Not saying we're the best, but we're better than most. That said, one of my reasons for choosing Moz was because according to the verbiage on the pages, one can create branded reports to include on page optimization. However, when the tool doesn't get the right keyword to landing page AND there's no way to manually override it, then basically all of my reports make it look like my pages grades suck, when in face they don't. Now, if in my campaigns I only added the exact keyword for each page and didn't do any variations of, then this tools becomes much more accurate. However, I want to track multiple variations. Bottom line is this: I need a page grading and reporting tool I can count on and actually use. Thus far, you solution is riddled with problems and every time I bring it up, you fight me on it saying it's working as it's supposed to. What I'm saying here is "as it's supposed to" is fundamentally wrong. I'd like to discuss this with someone at this point, and preferably someone a bit higher up than a first tier support person because frankly, I'm not getting anywhere. Overall I love your service, but it's things like this that have me questioning wether or not Moz is right. I'm giving you opportunity after opportunity to prove to me that it is. Help me work this out so we can continue that trend. Thanks, Micha
Product Support | | Multiverse-Media-Group4 -
Is Google Analytics Connection with Moz broken?
Hi, I keep on getting this error on my moz campaigns "Our connection to your Google Analytics account was lost. Don't worry, you won't lose any data. Please reauthorize now." Everyday i click the reauthorize now and make sure everything is sync properly, but I keep on getting the same error everyday, is there something wrong with GA connection with Moz? I really need urgent help with this problem as I have more than 15 campaigns on moz and this tool is very important for my reporting. Thanks
Product Support | | Josh.B0 -
How do you delete a campaign in Moz Analytics ? (i set up 2 campaigns for the same project by accident)
Hi How do you delete a campaign in Moz Analytics ? (i set up 2 campaigns for the same project by accident) cheers dan
Product Support | | Dan-Lawrence1 -
MOZ is having a redirect loop issue?
Hey guys, Is anyone else having an issue with this? I leave MOZ analytics open all day and it times out after a while. When you refresh your page when it has timed out, it goes into a redirect loop. It also doesnt let you log back in before you first log out (even though your session has already timed out). Not the greatest UX and I thought I should see if anyone else is having the same issue. Let me know your thoughts!
Product Support | | JoshGaskin0