Can you freeze my account?
-
Hi there,
I was wondering if there was a way for me to freeze my account, e.g. make it inactive for some time and then reactivate it later, and keep all of my old info and settings. It would really encourage me to use your services again after a break/vacation/budget cutbacks.
best,
Rosa
-
Hi Dagný,
If you can email help@seomoz.org they may be able to help you with your problem. All of your campaigns and data is saved regardless of if your PRO or not.
Casey
-
Hi Rosa,
while staff do patrol these forums it's mostly just other users.
As far as I'm aware though when you stop paying for Pro all your data is deleted.
However please email customerservice@seomoz.org for an official response.
-
This would probably be better asked at http://www.seomoz.org/about/contact where customer service peeps hang out..
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Can we discuss Moz's Forecast? It's been over 100 degrees for a month.
Hey everyone! I just wanted to start a discussion on Moz's Forecast. If you haven't noticed, it has been over 100 degrees for an entire month now, which I have personally never seen before... Why do you think this might be happening? Any ideas or theories? I'd love to hear them!
Moz Pro | | TaylorRHawkins1 -
Problems with Pro-Account
Hi, choosed the pro Account to download Excel files out of my "followerwonk" Twitter Analytics but he still ask me to sign in with Twitter (what I already am) and want me to sell another pro Account (what I already have). Tried to empty the Browser cache and closing and restarting but nothing works. Who can help? Thanks, Paul
Moz Pro | | Infantdebil0 -
Since July 1, we've had a HUGE jump in errors on our weekly crawl. We don't think anything has changed on our website. Has MOZ changed something that would account for a large leap in duplicate content and duplicate title errors?
Our error report went from 1,900 to 18,000 in one swoop, starting right around the first of July. The errors are duplicate content and duplicate title, as if it does not see our 301 redirects. Any insights?
Moz Pro | | KristyFord0 -
Can't disconnect or change Google Analytics profile
I would like to change the Google Analytics profiles for my SEOmoz campaigns. But every time I try to disconnect or change profile, the request timeout. What to do?
Moz Pro | | Bownty0 -
Can I see when SEO Moz has crawled my website?
I would like to know if it's possible to see (maybe in my Google Analytics) if SEO Moz has crawled my website. I'm also curious if and where I can see when the robot of Google visited my website. Thanks!
Moz Pro | | Spotler0 -
How can I download all the inbound links to my Site?
Hi, From Site Explorer, I want to download all the inbound links linking to my site: www.comm100.com/livechat/. But it seems that there is a limitation. I can only download a part of the inbound links? What should I do? Or is it because my account is free trial? Do I have to pay for it? Please help. Thanks,
Moz Pro | | Sophia_M0 -
Can the link acqusition tool / web directory list be used for non-english language enquiries?
Hi there, We are currently in the trial period of seomoz pro and have been testing all of the availiable tools. We are very happy with OSE and the other professional tools however we have discovered a barrier in our research methods. 1, Does anyone know how can you use the link acqusition assistant for non-english enquiries? The suggested search queries that are automatically generated are "submit site" "submit url" etc, but this has almost no use for a non-english keyword. - Also are the results only displayed for google.com - is there no localization at all of search enquiries? 2, The list of directories provided by seomoz link: http://www.seomoz.org/directories are anglo-centric. What are the availiable options for non-english speaking directories / local directories NOT based in the United States? Any help that can be provided would be greatly appreciated!
Moz Pro | | deliveryhero0 -
Can I exclude pages from my Crawl Diagnostics?
Right now my crawl diagnostic information is being skewed because it's including the onsite search from my website. Is there a way to remove certain pages like search from the errors and warnings of the crawl diagnostic? My search pages are coming up as: Long URL Title Element Too Long Missing Meta Description Blocked by meta-robots (Which is how I want it) Rel Canonical Here is what the crawl diagnostic thinks my page URL looks like: website.com/search/gutter%25252525252525252525252525252525252525252525252525252525 252525252525252525252525252525252525252525252525252525252525252 525252525252525252525252525252525252525252525252525252525252525 252525252525252525252525252525252525252525252525252525252525252 52525252525252525252525252525252525252525252525252Bcleaning/ Thank you, Jonathan
Moz Pro | | JonathanGoodman0