Can you freeze my account?
-
Hi there,
I was wondering if there was a way for me to freeze my account, e.g. make it inactive for some time and then reactivate it later, and keep all of my old info and settings. It would really encourage me to use your services again after a break/vacation/budget cutbacks.
best,
Rosa
-
Hi Dagný,
If you can email help@seomoz.org they may be able to help you with your problem. All of your campaigns and data is saved regardless of if your PRO or not.
Casey
-
Hi Rosa,
while staff do patrol these forums it's mostly just other users.
As far as I'm aware though when you stop paying for Pro all your data is deleted.
However please email customerservice@seomoz.org for an official response.
-
This would probably be better asked at http://www.seomoz.org/about/contact where customer service peeps hang out..
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Can anyone offer an example of a site or page that gets 100% or even close to that on Search Visibility?
I have a couple of sites that I manage that kill it in the SERPs and yet they get a low search visibility score from Moz Pro, I am talking 18%-19%, and another that ranks well has a search visibility score of 8.71%. I know there are factors that go into calculating the score, I am just curious if anyone is really up there.
Moz Pro | | -b.graves- 00 -
How can I cancel a running crawl test?
I put in two urls that were incorrect and now I need to cancel the report generation. Is there a way to do this? And if so, would I get my crawl-credits back? Are they cumulative?
Moz Pro | | krenerr0 -
The videos we bought of the presentations on MozCon 2011 seem to be disappeared. Can I still watch them somewhere?
Last year we bought the videos of presentations on MozCon 2011. They seemed to be disappeared now. Is there a possibility to still watch them?
Moz Pro | | Hebels0 -
Can you please provide an explanation of what each grade means so that I know how to improve the grade?
I am actively using SEOMoz to improve our overall customer experience and increase SEO traffic. I would like to better understand the grading "report card" report to deep dive into the words that get a poor score. Example I understand that "F" is bad, but what scoring factors are used to determine an "F"?
Moz Pro | | WebsiteGrowth0 -
Campaign Setup-GA account
When setting up a campaign- in select a Google account it does not show the subdoman account. The drop down has other accounts we have but not the one we want.
Moz Pro | | RNK0 -
What can i use instead the juicy link finder?
I need to find authority links and i used to find them with juicy link finder, i tried to find them with open site explorer and link acquisition, but there´s no solution. Please, what can i use?
Moz Pro | | AbacoDigital0 -
Where can I find documentation for the different SEO Pro Tools?
I apologize if this has been asked and answered or if the documentation is right in front of my nose, but I can't find it. I'm looking for information that explains what the various tools do and in particular, what each of the fields in the reports mean? For example, what does the "Find Links on this Domain" link mean in a Juicy Linkfinder Report? I know there are lots of resources on SEO and best practices and so on, but wondering if documentation on the specific tools exists. Thanks.
Moz Pro | | jkenyon0