Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
How does dynamic call tracking affect local SEO?
-
I would like to begin tracking calls and offline conversions, but I am concerned that if I add a dynamic call tracking software that it will negatively affect SEO.
-
Hi DJReason,
If you can manage to not have a pool of numbers for SEO traffic, my solution above will work. By using a script that only fires when certain parameters hit, it allows you to only use one number for non-parametered URLs, so search engine bots will only see the one number. Then you use that number during citation building, and you're golden... at least from that perspective.
-
At my company, we currently employ call tracking software to help dissect incoming calls to our call center phone numbers. We have 5 national brands with desktop and mobile versions of each brand's website, as well as 900+ location specific websites, again for mobile and desktop for our individual brick and mortar stores. This means we have over 80 dynamically swapped phone numbers showing on our sites depending on the origin of the visitor and if our software solution understands them correctly. We use Mongoose Metrics, but may be shopping for another solution, or building our own.
We divide traffic by PPC, Organic, Referral, Direct and Other. PPC and controlled referral traffic is relatively easy. By adding parameters to those destination URLs, it helps the software detect where those visitors are coming from and swaps the number appropriately. For organic, there are also ways to detect by process of elimination. For example, if a visitor comes from Google, but is not PPC (lacks PPC parameter), then we assume it is Organic. We do the same for Bing and Yahoo, since those are the three search engines where we advertise using PPC. Where it becomes challenging is the small percentage of organic traffic that does not use the top 3 search engines (ie. AOL, ASK, Baidu, etc). Because we simply cannot create code for any and all search engines out there, that traffic gets dumped into our referral bucket. The good news is that it is generally so small, that any information gleaned from those tier 2 and 3 search engines would be directional at best and would not influence our optimization efforts.
Our software also heavily relies on 1st party cookie information to help determine if a visitor is a bot, from a referral source, direct, etc and swaps the number based on our logic. There are also those visitors that have disabled javascript, or where our software does not fire correctly, or is not defined minutely enough so the wrong number or default number shows instead of the intended swapped number. These typically get lumped into our Other category, when all else fails.
As far as your question is concerned, there may be a downshift in your local SEO when various data aggregators come to your site, and potentially grab the wrong phone number based on a conditional swap. We rely heavily on schema markup and rich snippets to help direct the bots to ignore the software controlled number and to only read the hard coded number, but it is not perfect.
If you come across any software solutions that help minimize data loss and discrepancies, I would love to know.
-
This is perfect. I really appreciate you answering so fully.
-
It can. Ideally, the same phone number will always be displayed, but in your case (and a few of my clients), dynamic call tracking really needs to be on the site.
There are solutions to this. I don't know which software you're using, and it could differ depending on the software. The solution we found that worked was to put the call tracking script in, and have it change the phone number on the website only when traffic is coming in with certain parameters.
This works well with PPC call tracking, because the traffic coming in has predictable parameters, and those can used as a trigger to fire the script. Search engines aren't going to use these parameters, so they won't effect local SEO. Depending on how much direct and referral traffic you have, you might be able to use this solution with your PPC pool of numbers, and then you can focus on separating the referral and direct traffic from the SEO traffic to get the data you need. We usually only split the PPC traffic this way, trying to do it with organic could get you into trouble.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Local Landing Page Optimization and Multiple GMB Listings
Hello, We’re building out a site for our business that has close to 100 office locations in different cities. Many of these are ‘partner brands’ that we have acquired under our brand. Similar to a franchise model. We want to be able to help users find offices near their location. Each office will have it’s own landing page with a physical address and contact information. We know we’ll have to build out unique copy and markup customized to the office/location. We’ve already read through https://moz.com/blog/overcoming-your-fear-of-local-landing-pages as well. We’re also considering ‘silos’ to build out pages for each location. To preserve authority and avoid cannibalization; our thought was having each location as sub-folders off of our domain (i.e. domain.com/locations/Partner#1/). The other option would be using a sub-domain (i.e. Partner.Domain.com/) which we noticed competitors doing and treating each sub-domain as their own independent site. Is all of the above the correct strategy? Any further suggestions? Should we fill out a separate GMB for each office and should they all use the same brand name? (in other words “BrandA” vs. “BrandA” - Brooklyn Office). In addition to GMB; would each location need local listings created (also all under the same name)? Any help or insight would be very much appreciated. Looking forward to hearing from all of you! Thank you in advance. Best,
Local Listings | | Ben-R0 -
Does Google prioritise local domains?
I'm in Australia targeting Australian traffic. I often see US domains in the Google SERPS and wonder if that indicates an opportunity for local (Australian) domains to rank?
Local Listings | | Lazeh0 -
Local Ranking with No Physical Address in New Service Area - How to Rank?
OK, SO, I am a wedding company in Maui, Hawaii and have an established business on one island with a physical address. http://simplemauiwedding.net We have started a new team in Oahu, Hawaii http://simpleoahuwedding.com and we provide service there and have a full team in place. How can I rank for Local Search on that Island with no physical address? I would love to hear some proven strategies. Thank you 🙂
Local Listings | | photoseo10 -
Local Search - can I use a shortened company name
Can I use a shortened version of our company name for local search or does it need to match the name registered at companies house exactly?
Local Listings | | paulfoz16090 -
Would two telephone numbers on a website affect NAP consistency? One is the "actual" business number with Schema, the other is a call tracking number.
Hello! I have two telephone numbers listed on a website - one is the "actual" business number and is utilizing proper schema, while the other is a call tracking number featured more prominently on the site (both in the header and above the "actual" business number in the footer). The code looks like this: New Patients: 999-555-5555 Current Patients: 555-555-5555 Does Google prioritize the "actual" business number because it has the proper schema on it? Or would the call tracking number still be counted and affect NAP consistency for Local SEO? Thanks!
Local Listings | | nowmedia11 -
Best Practice When Selling One Location of Company with Multiple Branches - Local Search
I have a client with a small business with 4 different branches. Currently, we have a main landing page for the company, plus distinct landing pages for each branch with maps, territories, distinct phone numbers, etc., for each branch. The company recently sold one of the branches to a competitor as they do not want to service that area anymore. They have asked me what they should do now. Obviously, we are going to remove the location page for that branch, but we also need to transfer the phone number to the other company for use as part of the sale. What tasks should I look into for separating the branch from the rest of the company while still maintaining best practice for the rest of the site/company? Thank you for your help and suggestions.
Local Listings | | Ayres-SEO0 -
Should I change my local listing Service type from Brick and Mortar to Service Area in Google? And will it affect my ranking in a negative manner?
Currently my company Big Boy Bail Bonds, Inc is ranking very well for the city it is located and, currently service type is brick and mortar. But my Company does not only service people at our location but we service the entire county of Los Angeles. And I wanted to know if you would advise me on weather I should change the service type from brick and morter to service area. and if doing that would effect me in a negative manner when it came to my ranking? Plz advice Thank you in advance.
Local Listings | | LittleDog1 -
Is there a way to get your local SERP by zipcode?
I have multiple stores across various zipcodes and i'm having difficulty trying to provide an average Positioning on SERP by region. I do know that your SERP varies by region because different areas use different vernaculars. Does anyone know of a way that I can provide a SERP for keywords/terms by county or zip code?
Local Listings | | rpaiva0