Trouble Loading Dashboard

[SEO_Mechanic]

We have had Moz a long time but recently have been having a horrible time loading the main analytics dashboard.  Our computers are new and connection is great.  This did all start happening occasionally after the new system rolled out.  But now its to the point where we can't use anything.  It just keeps spinning.  I talked to customer support but they are slow to respond sometimes.  We have tried loading in Firefox, Safari and Chrome.

[SEO_Mechanic]

Yea I figured you are not staffed on the weekend. I immediately responded to her email but didn't get a response.  Just sent an additional email this morning with photos. Just trying to figure this out.

Been having issues with various aspects the last 3 months.  If its something we are doing wrong I just want to know what it is so we can fix it.  I feel like its calling for the data and not getting it.  It just spins and spins and sometimes does the Paper Airplane thing.

[KeriMorgret]

Hello Funnls,

It looks like we responded on a Friday afternoon to your ticket. Our help desk is not regularly staffed on the weekends, so that's why there's a bit of a delay in your latest response. We do have information about our phone support policy at http://moz.com/help/guides/moz-procedures/phone-support.

[SEO_Mechanic]

Moz really needs a support line to call.  Three days between emails is a bit long.  I would rather wait on hold for a hour than 72 hours.