Trouble Loading Dashboard
-
We have had Moz a long time but recently have been having a horrible time loading the main analytics dashboard. Our computers are new and connection is great. This did all start happening occasionally after the new system rolled out. But now its to the point where we can't use anything. It just keeps spinning. I talked to customer support but they are slow to respond sometimes. We have tried loading in Firefox, Safari and Chrome.
-
Yea I figured you are not staffed on the weekend. I immediately responded to her email but didn't get a response. Just sent an additional email this morning with photos. Just trying to figure this out.
Been having issues with various aspects the last 3 months. If its something we are doing wrong I just want to know what it is so we can fix it. I feel like its calling for the data and not getting it. It just spins and spins and sometimes does the Paper Airplane thing.
-
Hello Funnls,
It looks like we responded on a Friday afternoon to your ticket. Our help desk is not regularly staffed on the weekends, so that's why there's a bit of a delay in your latest response. We do have information about our phone support policy at http://moz.com/help/guides/moz-procedures/phone-support.
-
Moz really needs a support line to call. Three days between emails is a bit long. I would rather wait on hold for a hour than 72 hours.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Campaign Dashboard Error: "Our Connection to Your Google Account Has Been Lost"
I keep getting the following error in my Campaign Dashboard: “Our connection to your Google account was lost. Don’t worry, you won’t lose any data”. Please reauthorize now. I do reauthorize but by the time I log out and log back in, the same message gets displayed. Any ideas? Thanks, Alan
Product Support | | Kingalan10 -
Why is not update any information of my campaign on the dashboard?
We have taken free standard plan by this but after one week is competed till now but data is not update of my campaign on dashboard and also not showing any type of analysis of my campaign .What's going wrong? Tell me as soon as possible.
Product Support | | renukishor0 -
Problem with Moz Dashboard
Hello. For the last two days, my dash board has been showing this... Screen%20Shot%202014-07-30%20at%2012.36.12%20PM.png
Product Support | | Multiverse-Media-Group1 -
Are these MA dashboard issues errors or ccorrect ?
Hi As you know i had spotted some bugs with the new MA dash and now on a more recent report update for a project see the below messages so pls confirm if they are bugs or genuine so i know to inform clients dev to attend to or not ? (PM me for the client/project name if you need it): Crawl Error Moz was unable to crawl your site during the last campaign update!We encountered the following issue:904 Response from Server Timed out Without Completing Page Request Crawl Issue Found: 500 Errors More than 5% of site pages served 500 errors during the last crawl
Product Support | | Dan-Lawrence0 -
New dashboard in reports
Hi Im trying to set up reporting for a new client and forcing the new dashboard on me rather than the preferred old one, how do i configure reports so has the older MA dashboard rather than the new MA dash ? Also i have only just got my clients used to the new reporting format and dashboard and now it looks like you are changing it again, pls confirm if this newish MA dash is going to be phased out for the brand new MA dash ? Also im trying to set up quarterly reports and no option given beyond monthly in the drop down ? Many Thanks
Product Support | | Dan-Lawrence
Dan0 -
Rel=Canonical in new MA beta dashboard
Hi one of my projects has Rel=Canonical in insights and opportunites report showing as 'none' but 480 are being reported when you click thorugh to Crawl Diagnostics and dev have confirmed they are there so i take it 'insights and opprtunites' is reporting incorrectly ? all best dan
Product Support | | Dan-Lawrence0 -
Why is my dashboard reports not updating???
Hi, Can someone from Moz Team help me out. I just checked my campaigns and they are stuck to Dec 2-8 data. It's already February LOL.
Product Support | | en-gageinc0 -
Analytics loading to slow
When i click on Moz Analytics button on top right, it takes me to the screen where i could/should choose compaign, but compaigns does not load. 😞 Chrome throws sript loading to long. Safari just loads page till infinite. Firefox throws alert that one specifi scritp is taking to long to load. I can't get to any compaign 😞
Product Support | | regolv0