Pro just NOTworking, won't add campaigns...help!
-
I have been a member before, but cancelled due to Moz not doing daily ranking. Signed up again, as i like the reporting facility, and now have planned to use this along with Rankinity.
I got the free trial, added in two new campaigns, which is not a quick process if you do it correctly, and neither are showing up in my campaigns tab.
So I thought, maybe its because it's a free trial...so I upgraded to the 149/month, and got billed. Tried adding a campaign again, and nada. Also tried activating archived campaigns...again, nothing.
Nothing is working, talking directly to Moz is pretty much impossible (no phone number, the 'talk to us' button never gets a response - tried that on Friday), so I am trying to get some kind of answers here.
What I would like from Moz is:
1. Make the adding campaigns thing work asap (I need to make the client reports soon).
2. Make it so my old archived ones, when I click the activate button work.
3. If they are feeling nice for wasting hours of my time, maybe refunding my sub for the month and putting me back on the free trial or something.
My head is about to explode....HELPPPPP!
Love, Jeannie xo
-
Hi Jeannie,
Sorry to hear you're still running into these issues. Unfortunately I don't have a direct email address. For troubleshooting purposes it's best to keep all requests in our Help Desk, as it's much easier for me to loop in devs and engineers if I need to do additional troubleshooting.
I've emailed you from our Help Desk several times, so my guess is everything I send is being gobbled up by your spam filters. Have you done a search for noreply@moz.com? My messages should pop up.
I'm more than happy to help you troubleshoot this from there!Kindly,
Erin
-
Hi Erin,
Thanks for the response. When I just went into my account there were only four active campaigns in my account. There were two new ones that I had added the other day (and didn't show up until today) and one duplicate campaign that I tried resubmitting as the first didn't show up. That's four. So the 'activate' button should not have put me over five.
I deleted the duplicate campaign, and I am now at three. I tried to activate another campaign, and it is STILL not working.
I still can't add (apparently they show up days later), activate, etc.
The only reason I upgraded from the free trial was because I thought that was why the campaigns weren't working.
Do you have a direct email I can email you at Erin, as putting something out to the general help@ again doesn't seem like a solution. Let me know...Thanks...Jeannie
-
Hi Jeannie,
Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. Our free trial is for our Standard subscription, which is why you were charged when you upgraded to Medium. Sorry for the confusion there!
I don't want to share your campaign details over the Interwebz, but I'm seeing 5 campaigns in your active tab (http://analytics.moz.com/manage-campaigns#active), and it looks like 3 of them were created today. Are you still running into issues? It looks like you have several archived campaigns as well (http://analytics.moz.com/manage-campaigns#archived). I was actually the Helpster who emailed you Friday morning. If you still haven't seen the message, check your spam folder from noreply@moz.com. You can always contact us here, or email us directly help@moz.com. I'll just dive into your questions.
1. Make the adding campaigns thing work asap (I need to make the client reports soon).
Are you still having issues here? I'm seeing three new campaigns that look like they were created today! If so, follow up with us via email at help@moz.com, or in the support ticket you and I already have open. That way we your campaign details won't be on a public forum.
2. Make it so my old archived ones, when I click the activate button work.
Unfortunately you won't be able to activate archived campaigns it that campaign will put you over your account limits. Can you let us know which campaigns you want to re-activate? We can dig into things further from there.
3. If they are feeling nice for wasting hours of my time, maybe refunding my sub for the month and putting me back on the free trial or something.
I'm sorry you feel like your time was wasted.
We really want to help you troubleshoot this. Either follow up with in the support ticket we have open, or email us at help@moz.com and we'll get this all figured out.Cheers,
Erin
-
Same problem here, among many others.
-
There we go! Keri to the rescue!!
Moz is awesome Jeannie, just have to keep in mind that all software gets buggy from time to time (and it ALWAYS happens when we dont have time to deal with it unfortunately lol).
The will definitely get you straightened out as soon as possible. At least from my experience they always do
Best of luck on this!!
-
Hi Jean,
I'm seeing a response from our help desk from Friday at 10:45 am (Seattle time) regarding the billing question. Have you looked in your spam folder by chance?
We're regularly staffed on the help desk Monday-Friday, so Mondays are a little slow as we catch back up from the weekend.
-
Yeah I have tried writing to Moz, but they seem to be off the grid and have gotten nothing in response except for the response from Keri below, which is nice, but still nothing has been done. I can't move on with my work until this is sorted.
-
Okay it's now been over three hours, still no response...what is the wait time for this?!?
PS. Still haven't gotten a response on the billing from Friday as well.
-
Hi Jean,
I saw your help desk ticket in from Friday regarding billing, and added a note for our team to look at this question and address it when they look more into your billing question. Sorry for the troubles, and you should be hearing back from us today.
-
Hi Jeannie!!
Have you tried submitting a ticket to MoZ? Or try sending them a message on FB!
Hope you get this sorted out asap!!
-
I have the exact same problem, when I add a campaign nothing appears.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Moz says my pages don't have rel="canonical" but they do
Hi, I've just had my initial report from Moz and it says my pages are missing rel="canonical". I'm using the Yoast SEO plugin on my WordPress site which adds these automatically. I have also checked the source code for my pages and can see rel="canonical". What has gone wrong please?
Getting Started | | Barn2Plugins0 -
Not able to access Moz pro page and my campaigns
Hi, I could not able to access my campaign pages (pro home page). I received the below issue while logged into my account. This webpage has a redirect loop The webpage at http://moz.com/pro/home has resulted in too many redirects. Clearing your cookies for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer. Learn more about this problem. Error code: ERR_TOO_MANY_REDIRECTS I have checked on both firefox,chrome browsers after cleared the history and cookies. Also checked with different ISP providers. But received the same. Has anyone experienced the same? Plz help.
Getting Started | | HCSEO510 -
Campaign.crawl-seed.bad-response
I am trying to set up a new campaign for a website, but I keep getting this error message... campaign.crawl-seed.bad-response 😞 I have no idea what the problem is. Can you tell me what I am suppose to do to fix this? The URL I am trying to set up is www.aboutplcs.com
Getting Started | | ChadC0 -
Quickest Way to Pro Campaigns after Log In?
For some reason every time I sign into Moz there is no sign of a button or menu for my pro campaigns. I have to click on the Moz Analytics button at the top right of the screen. As of today I now have to click a campaign within analytics before I see any sign of a pro campaign button. Can anyone tell me the quickest and easiest way to find my pro campaigns once I've signed in? I also have the same problem if I wonder off to blogs, Q&A, Products and Training. Feeling increasingly frustrated and starting to avoid using Moz.
Getting Started | | ChristinaRadisic0 -
Why I can't add more campaign to my moz analytics?
As we know that being a standard pro member in Moz community, we have at least 5 campaigns to add and track & as well in new moz analytics. But when I just made http://www.norwoodgreen.in website campaign an archive to make active or add one of the old himachalpackagetour.com campaign which I was unable to do WHY WHY WHY? Let me know . .? Also do guide or train me How to use Moz analytics as I was not enough familiar with it as I am habitual with in Pro tools. Best,
Getting Started | | Futura
Teginder0 -
'Domain Does Not Respond To Web Requests'
Hi everyone, This seems to be a fairly common query on the Q&A section, but I haven't been able to find a solution by reading through previous threads. When I try to set up an SEOmoz campaign for spryz.co.nz, I get that ol' favourite error message: 'We have detected that the domain spryz.co.nz does not respond to web requests. Using this domain, we will be unable to crawl your site or present accurate SERP information.' The problem isn't being caused by a Robots.txt file, and the site has experienced 99% uptime since it was launched.Traffic stats show that visits are coming through to the site via the search engines, suggesting that it may not be all crawlers that fail to access the site. I've tried to set up this campaign several times throughout the day, since I've read that sometimes Roger goes on the blink, but I've still not been successful. Any suggestions as to why Roger might be unable to crawl my website would be great.
Getting Started | | e8creative0
