New to MOZ, can't create a campaign.
-
I just started the free trial today, but I can't setup a campaign. Everywhere I go (http://analytics.moz.com/pro/home, http://analytics.moz.com/manage-campaigns), all I see is:
Oops! Try refreshing the page, if that doesn't work, please click here to contact our help team.
Is something broken?
-
Hey!
This is somewhat of a common issue with strange configuration issues with specific machines. Especially on Macs.
Our engineers have identified three possible causes and solutions for this issue:
-
Highly sensitive anti-virus software. The way to get around this is to whitelist moz.com in the software. If you are running Sophos Anti-Virus on Mac. Disable the option 'Block malicious downloads from websites, protecting your Mac from obfuscated, polymorphic and zero-day threats before reaching your browser'.
-
Enterprise firewalls that block us, which you may need to work with your IT department on if you do not have direct access to your firewall settings.
-
VPN connection/profiles. Disabling or removing the VPN profile has been known to be a common issue.
We confirmed that the problem was the Cisco AnyConnect client installed on his machine. Even if the client isn't actively running, a background service it installs blocks CORS requests. Uninstalling it allowed him to use MA immediately.
Here's an article describing the problem, and a possible workaround:
http://www.bennadel.com/blog/2559-cisco-anyconnect-vpn-client-may-block-cors-ajax-options-requests.htmUltimately our guess is a software update is compromising key security files that are preventing access to ajax options requests and a last resort fix has been a re-install of an OS. It's very tricky but hopefully one of the above issues is the culprit, which can be fixed.
Hope this helps!
-
-
If you do have problems in the future, could you send us a note at help@moz.com? There's some one-on-one help we can give you with a couple of alternatives. Thanks!
-
I did a little more digging, and here's what I found. When connected to the network in question, I get numerous errors in the browser console like this when loading the pro home or campaign pages:
XMLHttpRequest cannot load http://vanguard.moz.com/pro-home/campaign-list-lite/prod.3938937. Origin http://analytics.moz.com is not allowed by Access-Control-Allow-Origin. (home, line 0)
I do not get those errors (at least I have not thus far) when connected to other networks. I don't know much about the network setup here, but I do believe there is a proxy in place.
-
So glad to hear that, and thanks for letting us know that it's fixed!
-
To answer my own question, the problem seems to have been network/firewall related. When I switched to a different internet connection, everything started working fine...
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Where does SEOMoz pull it's keyword data from?
I would like to know where the data in the keyword recommendation tool comes from. Specifically, from what sources is SEOMoz referencing to compile the keyword recommendations and analysis? Thanks!
Getting Started | | FilterEasy1 -
Moz campaign for a subdomain with no home page
Hello all, I'm trying to setup a campaign in Moz for one of our subdomains that we use for marketing landing pages. Unfortunately there really is no home/landing page for the subdomain so when I enter it into the campaign settings it says the site isn't accessible. Is there anyway for me to add this? I tried entering the subdomain with a star, e.g. pages.mydomain.com but it would not accept it. Any ideas? Thanks!
Getting Started | | Brando160 -
What is the best use for Moz tools specially keyword difficulty for startup ?
Hello, I'm so new in Moz and SEO world and i just started my website, a WordPress blog, I'm in a content creation period and i want to make it right from the beginning but I'm confused about how to use Moz tools in this period because i don't have content or traffic so no analytic as i think, so What is the best use of Moz tools in this period? About keyword difficulty tool i think this is the most tool i will use in the beginning, how i choose which keywords to use from my keywords list, in this time I'm depending on the on page SEO only, no backlinks no social engagements, which keywords to use to appear fast in search engines for a startup? less than "% difficulty " or between, I"m new in this word Please Moz and SEO experts give me a hand here. Note: I'm using Medium Moz pro plan.
Getting Started | | Romekio1 -
After fixing Crawl Errors, how long does it take to for Moz or Google to re-crawl a website?
Last night I found out through Moz that my robots.txt file was blocking any crawling of my website. I fixed the issue. Now do I just sit and wait?
Getting Started | | cmc-interactive0 -
Why can I only add 3 competitors?
I am very new to all of this and need to learn. So please accept my apology if I just didn't find it, but I've been searching and can't find a way to add more competitors. Thanks
Getting Started | | s-s0 -
What's the best approach to campaigns?
We have lot's of vertical markets (roughly 13), and lot's of business area's (7). From a reporting perspective I need to report by business area, as well as by vertical market. On top of this, we have 9 regional website.
Getting Started | | James-Warren0 -
How to remove campaign from Moz.com
I've accidentally created a duplicate campaign, which I am unable to delete, please help
Getting Started | | shopperlocal_DM0