Having trouble exporting reports. Keep getting error messages
-
Having trouble exporting reports. Keep getting error messages
-
Hi there!
Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. Sorry to hear you're running into this error! What browser are you using? Our tools are optimized for Chrome and Firefox, so if you're running another browser that could be causing problems.
If you continue to run into this, shoot us an email at help@moz.com, and let us know which PDF you're trying to generate. We'll be able to help you troubleshoot this from there!
Cheers,
Erin
-
Oops! Something went wrong when generating your PDF. Please try again.
-
What was the error message that you received ?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
I have assigned a Moz Pro seat to someone but they can't access a campaign's rankings report?
Hi there, I'm the account admin on a Moz Pro account. I have assigned a seat to a freelancer who's doing some work for me and they say they can't access a campaign's rankings report? The manage user's section shows them as having a seat license? It's been issued and accepted by them? Any ideas here? Thanks
Product Support | | NineFiftyNine.net0 -
False 5xx Errors for ColdFusion website
For several years month after month MOZ crawl reports 5xx errors on many pages. Almost every time all the pages work fine as fa as i could see. Google webmaster tools does not notice any errors. Could anyone explain how to fix this situation? Should i get a refund from MOZ?
Product Support | | Elchanan0 -
I have suddenly got a lot of duplicate page title errors in Moz, please can you advise what to do ?
my site used to be http and i have now converted to https. my site is www.paulsummerfieldphotography.co.uk, please advise how to solve the duplicate page title errors ?
Product Support | | Paul_Ward0 -
I can't pull September monthly report, only August available, please help?
When i try select date range for my September report, monthly report is not available, it only shows weekly report. August monthly report is available and not September but we are already in October.
Product Support | | francoismuscat0 -
Moz Campaign Error
A lot of links seem to be broken or glitching with the Moz Campaigns dashboard. For whatever reason moz decided to archive my campaigns without permission. It then will not let me activate them again, forcing me to recreate them. When I go to the campaigns page, it will not show me my active campaigns, including ones that I have just made and it is impossible to get to them unless I save the campaign id and manually navigate to it in the browser. This has been tested on every web browser, so it is not some kind of user error or browser thing on my end. How can I get to my active campaigns since Moz will not show them to me?
Product Support | | Atomicx1 -
Why can't the dates be changed in automatic reports?
I want to be able to change the publish date of automatic reports in my campaigns. One such campaign, which is a client campaign, it's set to run on the 8th after I selected "monthly". However, this doesn't work for me as this client want's to meet each month on between the 2nd and 5th of each month and I have to have this report data. So, I need to run this report on the first. Not the 2nd, not every 4 weeks... on the first. It seems like you guys have a fundamental flaw in the design of this tool, as great as it is. You've set the projects to auto run each month from the date it was added (at least from what I can tell). Provided that's true, then this would explain why the monthly reports won't work on my schedule because their on a weekly schedule instead. We, as clients, should be given the option to schedule when our scanning runs, when our reports get generated, etc. Every company runs their SEO and marketing differently, but the away you've set this up with the lack of options for us, forces us to work around your tools scheduling and not the other way around. Also, out of all of the SEO tools I've tried (quite a few), none have had this limitation. This should be addressed immediately. Thanks, Micha
Product Support | | Multiverse-Media-Group1 -
Why is my dashboard reports not updating???
Hi, Can someone from Moz Team help me out. I just checked my campaigns and they are stuck to Dec 2-8 data. It's already February LOL.
Product Support | | en-gageinc0 -
I have a 404 status codesin my Moz report but the page can be accessed. I don't understand what does it mean.
Hello For all the pages of my web site i Get the following message but in fact my page exist. What's going on? Thank you for your help Best 404 : Received 404 (Not Found) error response for page. http://www.etsicamarrivait.fr/contraception/basiques/
Product Support | | cath19950