Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Does Live Chat affect SERPS
-
For the last week we have hosted Live Chat on www.freedomltd.com desktop and tablet.
The latest MOZ ranking reports shows 4 increase, 86 decrease and 170 unchanged keywords.
Could Live Chat have anything to do with this?
-
We experienced a similar thing when we implemented a live chat solution. Our TTTFB increased siginificantly, not only did this impact the serps but also reduced the customers experience due to having to wait longer.
See if your live chat solution can provide you with a gzip compressed version that you can also load in asyncronously. This may help give your site a speed boost whilst at the same time maintaining an excellent UX element.
-
thanks - yes page speed has declined and I'll look into this
First Byte Time (back-end processing): 79/100
Leverage browser caching of static assets: 75/100
Both of these were over 90% before the inclusion of Live Chat. -
Has it increased your average time on page? That may indicate a good user experience so Google may reward you for it. However, as Chris has indicated, load times may suffer with live chat. We took live chat off our website because of this.
-
I wouldn't of thought so directly as it like a log-in would need the robots to type which they don't tend to do, it may indirectly affect your SERPs via a longer loading time but again it's most likely something else, Have you checked other factors like any link building you've been doing or if you've had and referring links drop etc. ?
Have you also seen much movement in your niche? You may find someone else has other input but in my opinion if it benefits the users I'm up for it, just make sure ti doesn't affect loading time by adding crazy times etc.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Link Tracking List Error
"I have been maintaining 5 directories of backlinks in the 'Link Tracking List' section for several months. However, I am unable to locate any of these links at this time. Additionally, the link from my MOZ profile is currently broken and redirects to an error page, no to Elche Se Mueve. Given the premium pricing of MOZ's services, these persistent errors are unacceptable."
Moz Pro | | Alberto D.0 -
How crucial are H1 tags and descriptions in wordpress categories?
Hi all Trying to improve SEO for my (mostly) local site, www.nectarbridge.com, and recently got back on Moz Pro account. First crawl of my site by Moz, a manageable number of issues that I've mostly sorted, but the category with the largest number of problems is missing or invalid tags. My content pages and blog posts are not missing the tags. It's category, archives, etc., including multiple pages, ex: https://www.nectarbridge.com/category/blog/page/4/ A smaller number of pages are being flagged by Moz as missing descriptions, and they are also category pages and the like. So the question is - how hard should I pursue fixing these issues? I'm using the divi theme, which apparently doesn't display the category description by default (if it did, that would kill two birds with one stone). There is a fix to add the category description, but before I get into that I'm trying to discern whether this issue really matters greatly to SEO or if I should spend that time just working on more content.
Moz Pro | | gary_nectarbridge0 -
How long do changes in title tags take to affect SEO?
This is kind of a loaded question. I'm completely new to SEO. I think my boss signed up for Moz Pro sometime in February and started adding data to our Ecommerce site to help with rankings. Sometime before this, I changed some of the title tags on the site (trying to help with organic search and CTR). I did not do a site wide change.... just changed maybe 10-20 (just a guess). I did it with keywords in mind but did not make note of when I did it. I didn't really know better at the time, and I did not have access to Google Analytics or Moz Pro. I was looking through the ranking data/graph for February and March. It won't let me look before February 29th (so that's why I think my boss started the Mos Pro subscription around at that time). On that day it said we ranked 12 keywords in the 1-3 spot, and then the following week (march 7) it went down to 6. I don't think or know if any major site changes were implemented, so I'm not sure why that happened and if it has anything to do with my title tag changes I did maybe a week or two before (again I am not sure when I did this unfortunately). Since then the keyword ranking numbers stayed about the same with organic traffic slowly going down (it could be because we are getting out of season for our industry though). The second week of March the site was upgraded and since then the menu has been completely changed around. Last week I did a site wide title tag change. So the minor changes I made in February are no longer in effect anyway. I added more keywords to Moz earlier this week and the number for 1-3 spot keywords went up from 6 to 20. It also says my ranking moved up 4 keywords and down 13 keywords. Anyway, I am wondering how seriously I should take these changes and if I'm damaging the site. I am new to Moz Pro also so all the data you can access is kind of confusing/overwhelming.
Moz Pro | | AliMac260 -
Will Moving Categories Affect SEO
I recently designed a new website to replace an old site. We managed to hold 90% ranking and traffic by keeping the same URS's and content. Now that we have completed that we are now updating the whole site. It is an commerce website. Some of the items we were selling we are getting from a new vendor. If I move these products from one one vendor to another will this affect SEO? Here is an example. I have a product called "Green Zipper Sweater". This product is Anchored via Manufacturer and Category. The URL and Title Tag are green-zipper-sweater. If the Sweater was made by "Nike Green Sweaters" and our new supplier is "Gap Yellow and Green Sweaters". If I change the the Manufacturer and now put it under "Gap Green and Yellow Sweaters" will this affect my ranking. We are continuing to stock products from the original supplier "Nike Green Sweaters" and we have an aggressive SEO plan and are ranking very well for "Nike Green Sweaters". We also have good product ranking so "Green Zipper Sweater" brings us a lot of traffic. I want to be sure I do not loose ranking for the product page "Green Zipper Sweater" and the Brand "Nike Green Sweaters" Any advice would be appreciated.
Moz Pro | | robbieire0 -
Find Historical SERP Ranking for a Term?
Is there any way to find out what pages ranked for a given term historically? I.e. what were the top 10 search results for "Widgets" 6 months ago, 1 year ago, 2 years ago? If I had a campaign tracking that term, I'd be able to look back, but I do not. Does this data exist anywhere in a format that could be queried?
Moz Pro | | kpclaypool0 -
Google SERP count 100
I'm not finding a clear solution to getting 100 results in the Google SERP. I'm currently using Firefox as I use Chrome for being logged into Google (Gmail, Docs, etc.) I tried the Grease Monkey script, no luck. I tried appending the url with &num=100 (looks like that may have been killed in 2010 which may explain why the GM script isn't working). And it doesn't look like any toolbar, SEOMoz included has that functionality, any ideas or places to look? In addition, does anyone have a good SERP numbering tool? If I do a search and the first page, including Local & Organic has 15 results, when I click over to the 2nd page it starts back at #11, kind of defeats the purpose of using a numbering tool 😉 Any help would be appreciated. Thanks much!
Moz Pro | | nsauser0 -
A tool to submit websites in directories
Hello I am looking for a tool to help me to submit websites in directories, something like the yooda tool. http://www.yooda.com/outils_referencement/submit_center_yooda/ This tool seems good no? do you offer something similar at seomoz? or where could I find some similar tools and in which languages is it available?
Moz Pro | | bigtimeseo2
