My trial just expired and I had forgotten to cancel. And $99 debited from my account.
-
My trial just expired and I had forgotten to cancel. I just got 99$ debited from my account and i don't want to continue this moz tool , so please refund my money. I am just a student I can't afford this software, please refund my money.
And please make it fast.My account user Id: kunda.kmrAccount email ID: kundan@diwaliholi.comThanks in advance
-
Hi There,
Just wanted to jump in and say that the refund has been provided so you should be all set. We have emailed you directly so if you have any questions please feel free to follow up there.
Have a wonderful day and thanks for trying out Moz!
-
Hi! I see you've sent in a request to our help desk as well, which is the best place for this kind of request. Right now, it's 7:00 on a Sunday morning, so it may be a little bit before you get a response from our help team (I believe we have people checking the queue on a Sunday, but it is a reduced staff on the weekends), but we will be getting back to you.
-
Kundan,
I think if you have this kind of issues, you should contact Moz Billing and Account.
Which you can reach VIA https://moz.com/help/contact
Gr., Keszi
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Solved i got charged by the end of the trial against my will...
i am not using the tools , and I'm not interested in them in the future... how can i get a refund ...
Product Support | | alexx12120 -
Account cancelled
I have already cancelled my account but I can access until 5th October. Will they charge my card? I cancelled everything and I don't wanna pay for it. Thank you so much!
Product Support | | alejandrarr_0 -
How can I find details when Campaign was created and by Whom in my account?
I have 5 seats in account, How can I find out who created or modified campaign?
Product Support | | ITWEBTEAM0 -
FREE Trial Upgrade
I started a FREE 30 day trial and it expires in 3 days. I like the product and want to go ahead and start paying for it. I want the $149 per month level but when I hit the upgrade button it says that I have to pay $267.09! How does a $149 program come out to $267.09????
Product Support | | GEWEB1 -
I want to delete my account here. How do I?
I created an account here, put my data, address and credit card, but I want to cancel my account and I'm not getting. How do I?
Product Support | | Tifanny0 -
Can I add more than 100 keywords while under Free Trial?
Since signing up for a trial account we've imported around 200 keywords that we'd like to start tracking. We added in our keywords last Friday, but as of today (Monday) I can only see 100 KWs displayed under the Keywords Analytics view. My first assumption was that there's a 100-KW cap for trial accounts, but while adding our KWs we received no message or notice that we'd maxxed out the amount we could add and made it all the way to the end of the list of 200. Is this in fact the case? Thanks in advance.
Product Support | | Business-Software.com0 -
How do I make sure my account doesn't auto-renew
Our account is up for renewal in 10 days, but I want to switch off the auto-renewal. How do I do this? I've tried to resolve the issues we're having with support but am getting nowhere. Was promised an update on Friday but no-one got back to me. These issues have been going on for months. Fed up of paying for something we're no longer getting. I've been recommending Moz for years, but things really seem to have slipped lately. Sorry to air this publicly but my frustration, waiting for replies and not getting what we're paying for are spilling over. A very unhappy paying customer.
Product Support | | davecol0
