One of my campaigns is missing. Can it be recovered? Where did it go and why?
-
The missing campaign is Solaris (SolarisVail.com). It was the first campaign created in my Moz account. For some reason, it's not appearing in my campaign list. I really don't want that campaign to simply be gone.
-
Anytime Theron!
Cheers
-
Awesome. Not sure how I missed the communications. Thanks for the response.
-
Hi Theron
We do have a grace period of 15 days before an account is canceled. We recently made changes to keep collection of campaigns for billing issues but this was after the billing cycle you are on so the campaign was archived after the initial attempt. We do and have sent emails about archiving of the data when an account is suspended. This is a process I am personally working on improving with our product and billing department. If you happen to run into a similar issue again, please let me know asap at help@moz.com as the campaigns should no longer be archived.
-
So, my credit card changes and you bump me with no grace period? I get the concept, but that sounds like a good policy to review. With all the fraud going on, my cards get replaced every couple months it seems. Also, only one of my campaigns was archived. Seems arbitrary and broken.
- Would be great to have a grace period to update card info (pretty standard practice). 2) Would be awesome to be notified that campaigns are not receiving data because they were moved to the archive folder.
All is well now, but I do have missing data. Not mission critical, but something I have to explain to clients that find this stuff arcane enough.
-
Hi Theron
Sorry to hear about your campaign. It appears it was archived as a result of a billing issue which automatically archives campaigns until billing information is updated.
-
I did find it in the archived campaigns bucket though. Lost data since 2/17. How would it have gotten archived? I certainly did not do it - at least on purpose.
-
No. I didn't do anything. It just was not there when I logged in. Did you have any sort of data failure/restore on your side? I don't know why an account would just disappear.
-
Hi,
Did you archive it? If you did
then you should be able to retrieve it.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Can Moz integrate GA4 data?
With the new GA4 coming out in 2023, can our Moz accounts connect to the new GA4 property?
Product Support | | ArttiaCreative0 -
Moz is not showing difficulty and Priority from last day. can any body help?
i was just trying to check a keyword difficulty but when i put my kw the difficulty and priority is showing like this ( - ). can any one help? thanks
Product Support | | ayybeedee1 -
Twitter data in campaigns
Hi I had to reset my Twitter account in campaigns yesterday and theres now no data in them, i take it then that we must allow few days for data to propagate into our campaigns when we reset, or is there possibly and error ? (has been about 24 hours since i reset) All Best Dan
Product Support | | Dan-Lawrence0 -
Can I share read-only report with team members?
I want to give permission to one of our new consultant. Please tell me how i can share read-only access
Product Support | | Mtbcmarketing0 -
I plan to have multiple sites/compaigns. My Question: Is there a way to set up a limited account that one client would be able to view just their campaign?
I don't want a client to be able to see all of our other campaigns, just theirs. Is there a way to set this up?
Product Support | | darylgochnauer0 -
Why can't the dates be changed in automatic reports?
I want to be able to change the publish date of automatic reports in my campaigns. One such campaign, which is a client campaign, it's set to run on the 8th after I selected "monthly". However, this doesn't work for me as this client want's to meet each month on between the 2nd and 5th of each month and I have to have this report data. So, I need to run this report on the first. Not the 2nd, not every 4 weeks... on the first. It seems like you guys have a fundamental flaw in the design of this tool, as great as it is. You've set the projects to auto run each month from the date it was added (at least from what I can tell). Provided that's true, then this would explain why the monthly reports won't work on my schedule because their on a weekly schedule instead. We, as clients, should be given the option to schedule when our scanning runs, when our reports get generated, etc. Every company runs their SEO and marketing differently, but the away you've set this up with the lack of options for us, forces us to work around your tools scheduling and not the other way around. Also, out of all of the SEO tools I've tried (quite a few), none have had this limitation. This should be addressed immediately. Thanks, Micha
Product Support | | Multiverse-Media-Group1 -
New Campaign Set Up Completion/finishing issue !?
Hi I have just completed setting up a new campaign in Moz Analytics but when i press finish theres a graphic representing somehting updating/loading and then nothing happens like a message saying campaign set up complete and it just stays on same page. Does that mean its set up or theres a problem ? Cheers Dan
Product Support | | Dan-Lawrence0 -
When did medium subscription change its limit on the number of campaigns from 10 to 5?
When did medium subscription change its limit on the number of campaigns from 10 to 5?
Product Support | | DinaDiligent0