My trial version has expired and I didn't cancel the account. Need urgent refound!
-
Hello! I need help, I can't afford this right now and I didn't cancel by mistake, not on purpose.
It happened that the mails -don't know why- arrived to de spam folder and I didn't know that I was being charged directly. I tried Moz for a presentation to a prospect two months ago. But I didn't get the client, so I still can't afford, it and I didn't use it. I'm sorry for the mistake, I only noticed this today when I checked my Spam folder casually. Please I need a refound! I will get a pro a account in the future, as soon as I can, because I love Moz! But now it's impossible to me to afford it, I'm in a big trouble. I hope you can understand my situation. Thanks a lot!
-
Thanks a lot, Dirk =)!
I followed your suggestion and contacted them from that way.
Thanks for answering!!
-
Hi,
It's probably better to contact Moz Support directly - https://moz.com/help/contact
Don't panic - Moz is quite customer oriented. I am sure they'll find a solution.rgds,
Dirk
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Delete my account
Hello, I just cancelled my subscription and would like to get my account deleted. Can you do this for me? vlad
Product Support | | Vlad870 -
Solved i got charged by the end of the trial against my will...
i am not using the tools , and I'm not interested in them in the future... how can i get a refund ...
Product Support | | alexx12120 -
Hi please help me process the refund. The money that was charge is for my mom's heart operation.
How do we process the refund for an account that has never been used. Please please help us.
Product Support | | Dugard-Property0 -
Website can't be crawled
Hi there, One of our website can't be crawled. We did get the error emails from you (Moz) but we can't find the solution. Can you please help me? Thanks, Tamara
Product Support | | Yenlo0 -
Account cancelled
I have already cancelled my account but I can access until 5th October. Will they charge my card? I cancelled everything and I don't wanna pay for it. Thank you so much!
Product Support | | alejandrarr_0 -
How can i cancel my membership?
I have been on every single page of this site and although the auto email response tells me I can cancel my membership via the website, I can't find any place to do so. Can you please point me in the right direction?
Product Support | | Savage4 -
Campaign lost connection to Google analytic's
Hi, I have a website that I has two Campaigns, one is its performance in the UK and the other is in America. Both of these project use to work and gather information from Google analytic's but recently the UK campaign has started saying it can not connect to Google analytic's and stopped providing information. The problem is both the UK and US campaigns use the same analytic's tracking code and the US campaign can still gather Google analytic's information so I know the tracking information is correct still.
Product Support | | AMA-DataSet
why can the UK campaign no longer connect properly? Thank you in advanced.0 -
I'm tired of logging in to MOZ
I like this site, I really do, which is why I visit multiple times a day. But I grow weary of these premium sites that require me to log in multiple times a day. This morning I was simultaneously working at ordercup.com, strengthcoach.com, and moz.com, and all three log me out at every turn. Argh!!! What's worse is that some MOZ pages think I'm logged in and others don't. I don't fully understand the logic behind the curtain, so I wander from page to page trying to get the login in sync. Why can't these sites work like lynda.com where I can stay logged in for days and weeks? To top it off, LastPass rolled out a new release that broke auto-login. All this logging in is getting in the way of me getting anything done.
Product Support | | ChristopherGlaeser3
