Indeed reviews

[echo1]

Hi guys,

Is there any way I can respond or have a review deleted from one of my clients' profile on Indeed.com? Is there a mediation process of any sort?

Thanks.

[Toddfoster]

Hello,

I will add to Oleg's answer in that deletion is not a likely result on Indeed.com. We had a client that asked for this and we were unable to delete reviews left by an individual bent on hurting the company. We could respond to the posts but unless you can provide quality answers that debunk any negativity on the part of the user in the eyes of other users, this is a time-intensive, un-rewarding exercise. What we were told when we reached out is that they do not arbitrate on behalf of either businesses or users on their website, and that we should attempt to sort out our differences without their input.

A better idea is to improve customer experience with your company/client's company and attempt to improve the positive reviews you receive. It's an uphill battle as people are more likely to complain than congratulate by a ratio of 33:1 online. The response approach might be the best one if your negative reviews are relatively scattered and not directly targeted at causing damage.

Hope this helps,

Rob

[OlegKorneitchouk]

This seems to be what you are looking for: http://blog.indeed.com/2015/03/05/responding-to-company-reviews-2-examples-from-real-employers/

Excerpt: To begin responding to your company reviews, you’ll first need to claim your Indeed Company Page. Search for your company and select “Business Owner?” on the Company Page. Once you’ve been verified, navigate to the Reviews tab. There, you’ll be able to leave your responses to the reviews people have written.