Skip to content
    Moz logo Menu open Menu close
    • Products
      • Moz Pro
      • Moz Pro Home
      • Moz Local
      • Moz Local Home
      • STAT
      • Moz API
      • Moz API Home
      • Compare SEO Products
      • Moz Data
    • Free SEO Tools
      • Domain Analysis
      • Keyword Explorer
      • Link Explorer
      • Competitive Research
      • MozBar
      • More Free SEO Tools
    • Learn SEO
      • Beginner's Guide to SEO
      • SEO Learning Center
      • Moz Academy
      • MozCon
      • Webinars, Whitepapers, & Guides
    • Blog
    • Why Moz
      • Digital Marketers
      • Agency Solutions
      • Enterprise Solutions
      • Small Business Solutions
      • The Moz Story
      • New Releases
    • Log in
    • Log out
    • Products
      • Moz Pro

        Your all-in-one suite of SEO essentials.

      • Moz Local

        Raise your local SEO visibility with complete local SEO management.

      • STAT

        SERP tracking and analytics for enterprise SEO experts.

      • Moz API

        Power your SEO with our index of over 44 trillion links.

      • Compare SEO Products

        See which Moz SEO solution best meets your business needs.

      • Moz Data

        Power your SEO strategy & AI models with custom data solutions.

      Turn SEO data into actionable content briefs

      Turn SEO data into actionable content briefs

      Learn more
    • Free SEO Tools
      • Domain Analysis

        Get top competitive SEO metrics like DA, top pages and more.

      • Keyword Explorer

        Find traffic-driving keywords with our 1.25 billion+ keyword index.

      • Link Explorer

        Explore over 40 trillion links for powerful backlink data.

      • Competitive Research

        Uncover valuable insights on your organic search competitors.

      • MozBar

        See top SEO metrics for free as you browse the web.

      • More Free SEO Tools

        Explore all the free SEO tools Moz has to offer.

      Let your business shine with Listings AI

      Let your business shine with Listings AI

      Get found
    • Learn SEO
      • Beginner's Guide to SEO

        The #1 most popular introduction to SEO, trusted by millions.

      • SEO Learning Center

        Broaden your knowledge with SEO resources for all skill levels.

      • On-Demand Webinars

        Learn modern SEO best practices from industry experts.

      • How-To Guides

        Step-by-step guides to search success from the authority on SEO.

      • Moz Academy

        Upskill and get certified with on-demand courses & certifications.

      • MozCon

        Save on Early Bird tickets and join us in London or New York City

      Access 20 years of data with flexible pricing
      Moz API

      Access 20 years of data with flexible pricing

      Find your plan
    • Blog
    • Why Moz
      • Digital Marketers

        Simplify SEO tasks to save time and grow your traffic.

      • Small Business Solutions

        Uncover insights to make smarter marketing decisions in less time.

      • Agency Solutions

        Earn & keep valuable clients with unparalleled data & insights.

      • Enterprise Solutions

        Gain a competitive edge in the ever-changing world of search.

      • The Moz Story

        Moz was the first & remains the most trusted SEO company.

      • New Releases

        Get the scoop on the latest and greatest from Moz.

      Surface actionable competitive intel
      New Feature

      Surface actionable competitive intel

      Learn More
    • Log in
      • Moz Pro
      • Moz Local
      • Moz Local Dashboard
      • Moz API
      • Moz API Dashboard
      • Moz Academy
    • Avatar
      • Moz Home
      • Notifications
      • Account & Billing
      • Manage Users
      • Community Profile
      • My Q&A
      • My Videos
      • Log Out

    The Moz Q&A Forum

    • Forum
    • Questions
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. Home
    2. SEO Tactics
    3. Technical SEO
    4. Server Connection Error when using Google Speed Test Insight and GTMetrix

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    Server Connection Error when using Google Speed Test Insight and GTMetrix

    Technical SEO
    3
    3
    4588
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with question management privileges can see it.
    • solvid
      solvid last edited by

      Hi Guys,

      Recently got into the issue when testing load speed of my website (https://solvid.co.uk). Occasionally, Google Speed Insights gives me a server connection error which states _"PageSpeed was unable to connect to the server. Ensure that you are using the correct protocol (_http vs https), the page loads in a browser, and is accessible on the public internet."

      Also, GTMetrix gives me an error as well, which states the following: "An error occurred fetching the page: HTTPS error: SSl connect attempt failed"

      All of my redirects seem to be set-up correctly as well as the SSL certificate. I've contacted my hosting provider (godaddy), they are saying that everything is fine with the server and the installation. Also, tried in different browsers in incognito mode, still gives me the same error.

      Until yesterday I haven't had such a problem. I've also attached the error screenshot links.

      I would really appreciate your help!

      Dmytro

      UxchPYR M52iPDf

      1 Reply Last reply Reply Quote 1
      • Christy-Correll
        Christy-Correll Staff last edited by

        Hi Dmytro! Did Thomas' response help answer your question? If so, please mark it as a good answer. If not, please provide us with more details so we can help you sort this out. Thanks. 🙂

        1 Reply Last reply Reply Quote 1
        • BlueprintMarketing
          BlueprintMarketing last edited by

          Hi Dmytro,

          Your server cache is not set up correctly. You have the 1800s as when you're going to have your cache expire.

          Don't use GoDaddy's hosting

          If you want a fast, low-cost host  In the UK or the USA, https://pressidium.com is great and UK based.

          Check out http://reviewsignal.com/blog/2015/07/28/wordpress-hosting-performance-benchmarks-2015/

          For hosting in the UK.

          GetFlywheel.com Cost is $15 a month

          Pressidium is $24.90,

          WPengine $30 offers to host in England  &  you can get a coupon from WP beginner if you want half off for three months.

          If money is not an issue check out Pagely's VPS, Kinsta's VPS, & PressLabs

          A managed WordPress host will fix the numerous problems that you have on your site. I tried to use any system like redirect checker and various other tools and your site timed out. You can see the Pingdom test below

          http://tools.pingdom.com/fpt/#!/c3A3fx/https://www.solvid.co.uk

          http://tools.pingdom.com/fpt/#!/ipWQZ/https://solvid.co.uk

          Hope this helps,

          Tom

          1 Reply Last reply Reply Quote 3
          • 1 / 1
          • First post
            Last post

          Got a burning SEO question?

          Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


          Start my free trial


          Browse Questions

          Explore more categories

          • Moz Tools

            Chat with the community about the Moz tools.

          • SEO Tactics

            Discuss the SEO process with fellow marketers

          • Community

            Discuss industry events, jobs, and news!

          • Digital Marketing

            Chat about tactics outside of SEO

          • Research & Trends

            Dive into research and trends in the search industry.

          • Support

            Connect on product support and feature requests.

          • See all categories

          Related Questions

          • dMaLasp

            Favicon not showing in google serps

            serp favicon

            Hi, I have a website where the favicon is not showing in the google mobile serps. It's appearing the default icon instead (world icon). This is the tag I have place in the head section of the website: <link rel="shortcut icon" href="/favicon.ico" /> The size of the favicon is 48x48 and it's appearing correctly in the browser tag. I've checked that the google robot can crawl it and in the server logs I can see requests from the "Google Favicon" user-agent. Has anyone had this same problem? Any advice?

            Technical SEO | | dMaLasp
            0
          • Digital_Reach

            Google Search Console "Text too small to read" Errors

            What are the guidelines / best practices for clearing these errors? Google has some pretty vague documentation on how to handle this sort of error. User behavior metrics in GA are pretty much in line with desktop usage and don't show anything concerning Any input is appreciated! Thanks m3F3uOI

            Technical SEO | | Digital_Reach
            2
          • Nadav_W

            Why can't google mobile friendly test access my website?

            getting the following error when trying to use google mobile friendly tool: "page cannot be reached. This could be because the page is unavailable or blocked by robots.txt" I don't have anything blocked by robots.txt or robots tag. i also manage to render my pages on google search console's fetch and render....so what can be the reason that the tool can't access my website? Also...the mobile usability report on the search console works but reports very little, and the google speed test also doesnt work... Any ideas to what is the reason and how to fix this? LEARN MOREDetailsUser agentGooglebot smartphone

            Technical SEO | | Nadav_W
            0
          • daedriccarl

            PageSpeed Insights DNS Issue

            Hi Anyone else having problems with Google's Pagespeed tool? I am trying to benchmark a couple of my sites but, according to Google, my sites are not loading. They will work when I run them through the test at one point but if I try again, say 15 mins later, they will present the following error message An error has occured DNS error while resolving DOMAIN. Check the spelling of the host, and ensure that the page is accessible from the public Internet. You may refresh to try again. If the problem persists, please visit the PageSpeed Insights mailing list for support. This isn't too much an issue for testing page speed but am concerned that if Google is getting this error on the speed test it will also get the error when trying to crawl and index the pages. I can confirm the sites are up and running. I the sites are pointed at the server via A-records and haven't been changed for many weeks so cannot be a dns updating issue.  Am at a loss to explain. Any advice would be most welcome. Thanks.

            Technical SEO | | daedriccarl
            0
          • Silkstream

            Why is my blog disappearing from Google index?

            My Google blogger blog is about 10 months old. In that time i have worked really hard with adding unique content, building relationships with other bloggers in the same niche, and done some inbound marketing. 2 weeks ago I updated the template to something cleaner, with a little more "wordpress" feel to it. This means i've messed about with the code a lot in these weeks, adding social buttons etc. The problem is that from some point late last week thurs/fri my pages started disappearing from Googles index. I have checked webmaster tools and have no manual actions. My link profile is pretty clean as its a new site, and i have manually checked every piece of content published for plagiarism etc. So what is going on? Did i break my blog? Or is something else amiss? Impressions are down 96% comparing Nov 1-5th to previous 5 days. site is here: http://bit.ly/174beVm Thanks for any help in advance.

            Technical SEO | | Silkstream
            0
          • JohnHuynh

            How to remove all sandbox test site link indexed by google?

            When develop site, I have a test domain is sandbox.abc.com, this site contents are same as abc.com. But, now I search site:sandbox.abc.com and aware of content duplicate with main site abc.com My question is how to remove all this link from goolge. p/s: I have just add robots.txt to sandbox and disallow all pages. Thanks,

            Technical SEO | | JohnHuynh
            0
          • UnderRugSwept

            Google is indexing my directories

            I'm sure this has been asked before, but I was looking at all of Google's results for my site and I found dozens of results for directories such as: Index of /scouting/blog/wp-includes/js/swfupload/plugins Obviously I don't want those indexed. How do I prevent Google from indexing those? Also, it only seems to be doing it with Wordpress, not any of the directories on my main site. (We have a wordpress blog, which is only a portion of the site)

            Technical SEO | | UnderRugSwept
            0
          • Hakkasan

            Google Off/On Tags

            I came across this article about telling google not to crawl a portion of a webpage, but I never hear anyone in the SEO community talk about them. http://perishablepress.com/press/2009/08/23/tell-google-to-not-index-certain-parts-of-your-page/ Does anyone use these and find them to be effective? If not, how do you suggest noindexing/canonicalizing a portion of a page to avoid duplicate content that shows up on multiple pages?

            Technical SEO | | Hakkasan
            1

          Get started with Moz Pro!

          Unlock the power of advanced SEO tools and data-driven insights.

          Start my free trial
          Products
          • Moz Pro
          • Moz Local
          • Moz API
          • Moz Data
          • STAT
          • Product Updates
          Moz Solutions
          • SMB Solutions
          • Agency Solutions
          • Enterprise Solutions
          • Digital Marketers
          Free SEO Tools
          • Domain Authority Checker
          • Link Explorer
          • Keyword Explorer
          • Competitive Research
          • Brand Authority Checker
          • Local Citation Checker
          • MozBar Extension
          • MozCast
          Resources
          • Blog
          • SEO Learning Center
          • Help Hub
          • Beginner's Guide to SEO
          • How-to Guides
          • Moz Academy
          • API Docs
          About Moz
          • About
          • Team
          • Careers
          • Contact
          Why Moz
          • Case Studies
          • Testimonials
          Get Involved
          • Become an Affiliate
          • MozCon
          • Webinars
          • Practical Marketer Series
          • MozPod
          Connect with us

          Contact the Help team

          Join our newsletter
          Moz logo
          © 2021 - 2026 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
          • Accessibility
          • Terms of Use
          • Privacy

          Looks like your connection to Moz was lost, please wait while we try to reconnect.