Skip to content
    Moz logo Menu open Menu close
    • Products
      • Moz Pro
      • Moz Pro Home
      • Moz Local
      • Moz Local Home
      • STAT
      • Moz API
      • Moz API Home
      • Compare SEO Products
      • Moz Data
    • Free SEO Tools
      • Domain Analysis
      • Keyword Explorer
      • Link Explorer
      • Competitive Research
      • MozBar
      • More Free SEO Tools
    • Learn SEO
      • Beginner's Guide to SEO
      • SEO Learning Center
      • Moz Academy
      • MozCon
      • Webinars, Whitepapers, & Guides
    • Blog
    • Why Moz
      • Digital Marketers
      • Agency Solutions
      • Enterprise Solutions
      • Small Business Solutions
      • The Moz Story
      • New Releases
    • Log in
    • Log out
    • Products
      • Moz Pro

        Your all-in-one suite of SEO essentials.

      • Moz Local

        Raise your local SEO visibility with complete local SEO management.

      • STAT

        SERP tracking and analytics for enterprise SEO experts.

      • Moz API

        Power your SEO with our index of over 44 trillion links.

      • Compare SEO Products

        See which Moz SEO solution best meets your business needs.

      • Moz Data

        Power your SEO strategy & AI models with custom data solutions.

      Track AI Overviews in Keyword Research
      Moz Pro

      Track AI Overviews in Keyword Research

      Try it free!
    • Free SEO Tools
      • Domain Analysis

        Get top competitive SEO metrics like DA, top pages and more.

      • Keyword Explorer

        Find traffic-driving keywords with our 1.25 billion+ keyword index.

      • Link Explorer

        Explore over 40 trillion links for powerful backlink data.

      • Competitive Research

        Uncover valuable insights on your organic search competitors.

      • MozBar

        See top SEO metrics for free as you browse the web.

      • More Free SEO Tools

        Explore all the free SEO tools Moz has to offer.

      NEW Keyword Suggestions by Topic
      Moz Pro

      NEW Keyword Suggestions by Topic

      Learn more
    • Learn SEO
      • Beginner's Guide to SEO

        The #1 most popular introduction to SEO, trusted by millions.

      • SEO Learning Center

        Broaden your knowledge with SEO resources for all skill levels.

      • On-Demand Webinars

        Learn modern SEO best practices from industry experts.

      • How-To Guides

        Step-by-step guides to search success from the authority on SEO.

      • Moz Academy

        Upskill and get certified with on-demand courses & certifications.

      • MozCon

        Save on Early Bird tickets and join us in London or New York City

      Unlock flexible pricing & new endpoints
      Moz API

      Unlock flexible pricing & new endpoints

      Find your plan
    • Blog
    • Why Moz
      • Digital Marketers

        Simplify SEO tasks to save time and grow your traffic.

      • Small Business Solutions

        Uncover insights to make smarter marketing decisions in less time.

      • Agency Solutions

        Earn & keep valuable clients with unparalleled data & insights.

      • Enterprise Solutions

        Gain a competitive edge in the ever-changing world of search.

      • The Moz Story

        Moz was the first & remains the most trusted SEO company.

      • New Releases

        Get the scoop on the latest and greatest from Moz.

      Surface actionable competitive intel
      New Feature

      Surface actionable competitive intel

      Learn More
    • Log in
      • Moz Pro
      • Moz Local
      • Moz Local Dashboard
      • Moz API
      • Moz API Dashboard
      • Moz Academy
    • Avatar
      • Moz Home
      • Notifications
      • Account & Billing
      • Manage Users
      • Community Profile
      • My Q&A
      • My Videos
      • Log Out

    The Moz Q&A Forum

    • Forum
    • Questions
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. Home
    2. SEO Tactics
    3. Technical SEO
    4. Server Connection Error when using Google Speed Test Insight and GTMetrix

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    Server Connection Error when using Google Speed Test Insight and GTMetrix

    Technical SEO
    3
    3
    4522
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with question management privileges can see it.
    • solvid
      solvid last edited by

      Hi Guys,

      Recently got into the issue when testing load speed of my website (https://solvid.co.uk). Occasionally, Google Speed Insights gives me a server connection error which states _"PageSpeed was unable to connect to the server. Ensure that you are using the correct protocol (_http vs https), the page loads in a browser, and is accessible on the public internet."

      Also, GTMetrix gives me an error as well, which states the following: "An error occurred fetching the page: HTTPS error: SSl connect attempt failed"

      All of my redirects seem to be set-up correctly as well as the SSL certificate. I've contacted my hosting provider (godaddy), they are saying that everything is fine with the server and the installation. Also, tried in different browsers in incognito mode, still gives me the same error.

      Until yesterday I haven't had such a problem. I've also attached the error screenshot links.

      I would really appreciate your help!

      Dmytro

      UxchPYR M52iPDf

      1 Reply Last reply Reply Quote 1
      • Christy-Correll
        Christy-Correll Staff last edited by

        Hi Dmytro! Did Thomas' response help answer your question? If so, please mark it as a good answer. If not, please provide us with more details so we can help you sort this out. Thanks. 🙂

        1 Reply Last reply Reply Quote 1
        • BlueprintMarketing
          BlueprintMarketing last edited by

          Hi Dmytro,

          Your server cache is not set up correctly. You have the 1800s as when you're going to have your cache expire.

          Don't use GoDaddy's hosting

          If you want a fast, low-cost host  In the UK or the USA, https://pressidium.com is great and UK based.

          Check out http://reviewsignal.com/blog/2015/07/28/wordpress-hosting-performance-benchmarks-2015/

          For hosting in the UK.

          GetFlywheel.com Cost is $15 a month

          Pressidium is $24.90,

          WPengine $30 offers to host in England  &  you can get a coupon from WP beginner if you want half off for three months.

          If money is not an issue check out Pagely's VPS, Kinsta's VPS, & PressLabs

          A managed WordPress host will fix the numerous problems that you have on your site. I tried to use any system like redirect checker and various other tools and your site timed out. You can see the Pingdom test below

          http://tools.pingdom.com/fpt/#!/c3A3fx/https://www.solvid.co.uk

          http://tools.pingdom.com/fpt/#!/ipWQZ/https://solvid.co.uk

          Hope this helps,

          Tom

          1 Reply Last reply Reply Quote 3
          • 1 / 1
          • First post
            Last post

          Got a burning SEO question?

          Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


          Start my free trial


          Browse Questions

          Explore more categories

          • Moz Tools

            Chat with the community about the Moz tools.

          • SEO Tactics

            Discuss the SEO process with fellow marketers

          • Community

            Discuss industry events, jobs, and news!

          • Digital Marketing

            Chat about tactics outside of SEO

          • Research & Trends

            Dive into research and trends in the search industry.

          • Support

            Connect on product support and feature requests.

          • See all categories

          Related Questions

          • Trevorneo

            What punctuation can you use in meta tags? Are there any Google does not like?

            So I know you can use dashes and | in meta tags, but can anyone tell me what other punctuation you can use? Also, it'd be great to know what punctuation you can't use. Thanks!

            Technical SEO | | Trevorneo
            1
          • daedriccarl

            PageSpeed Insights DNS Issue

            Hi Anyone else having problems with Google's Pagespeed tool? I am trying to benchmark a couple of my sites but, according to Google, my sites are not loading. They will work when I run them through the test at one point but if I try again, say 15 mins later, they will present the following error message An error has occured DNS error while resolving DOMAIN. Check the spelling of the host, and ensure that the page is accessible from the public Internet. You may refresh to try again. If the problem persists, please visit the PageSpeed Insights mailing list for support. This isn't too much an issue for testing page speed but am concerned that if Google is getting this error on the speed test it will also get the error when trying to crawl and index the pages. I can confirm the sites are up and running. I the sites are pointed at the server via A-records and haven't been changed for many weeks so cannot be a dns updating issue.  Am at a loss to explain. Any advice would be most welcome. Thanks.

            Technical SEO | | daedriccarl
            0
          • sparrowdog

            Using the Google Remove URL Tool to remove https pages

            I have found a way to get a list of 'some' of my 180,000+ garbage URLs now, and I'm going through the tedious task of using the URL removal tool to put them in one at a time. Between that and my robots.txt file and the URL Parameters, I'm hoping to see some change each week. I have noticed when I put URL's starting with https:// in to the removal tool, it adds the http:// main URL at the front. For example, I add to the removal tool:- https://www.mydomain.com/blah.html?search_garbage_url_addition On the confirmation page, the URL actually shows as:- http://www.mydomain.com/https://www.mydomain.com/blah.html?search_garbage_url_addition I don't want to accidentally remove my main URL or cause problems. Is this the right way this should look? AND PART 2 OF MY QUESTION If you see the search description in Google for a page you want removed that says the following in the SERP results, should I still go to the trouble of putting in the removal request? www.domain.com/url.html?xsearch_... A description for this result is not available because of this site's robots.txt – learn more.

            Technical SEO | | sparrowdog
            1
          • AZWebWorks

            Google's "cache:" operator is returning a 404 error.

            I'm doing the "cache:" operator on one of my sites and Google is returning a 404 error. I've swapped out the domain with another and it works fine. Has anyone seen this before? I'm wondering if G is crawling the site now? Thx!

            Technical SEO | | AZWebWorks
            0
          • RefundFX

            Ranking on google.com.au but not google.com

            Hi there, we (www.refundfx.com.au)  rank on google.com.au for some keywords that we target, but we do not rank at all on google.com, is that because we only use a .com.au domain and not a .com domain? We are an Australian company but our customers come from all over the world so we don't want to miss out on the google.com searches. Any help in this regard is appreciated. Thanks.

            Technical SEO | | RefundFX
            0
          • ChrisRoberts-MTI

            NoIndex/NoFollow pages showing up when doing a Google search using "Site:" parameter

            We recently launched a beta version of our new website in a subdomain of our existing site. The existing site is www.fonts.com with the beta living at new.fonts.com. We do not want Google to crawl the new site until it's out of beta so we have added the following on all pages: However, one of our team members noticed that google is displaying results from new.fonts.com when doing an "site:new.fonts.com" search (see attached screenshot). Is it possible that Google is indexing the content despite the noindex, nofollow tags? We have double checked the syntax and it seems correct except the trailing "/". I know Google still crawls noindexed pages, however, the fact that they're showing up in search results using the site search syntax is unsettling. Any thoughts would be appreciated! DyWRP.png

            Technical SEO | | ChrisRoberts-MTI
            0
          • tdsnet

            UK website ranking higher in Google.com than Google.co.uk

            Hi, I have a UK website which was formerly ranked 1<sup>st</sup> in Google.co.uk and .com for my keyword phrase and has recently slipped to 6<sup>th</sup> in .co.uk but is higher in position 4 in Google.com. I have conducted a little research and can’t say for certain but I wonder if it is possible that too many of my backlinks are US based and therefore Google thinks my website is also US based. Checked Google WmT and we the geo-targeted to the UK. Our server is also UK based. Does anyone have an opinion on this? Thanks

            Technical SEO | | tdsnet
            0
          • Hakkasan

            Google Off/On Tags

            I came across this article about telling google not to crawl a portion of a webpage, but I never hear anyone in the SEO community talk about them. http://perishablepress.com/press/2009/08/23/tell-google-to-not-index-certain-parts-of-your-page/ Does anyone use these and find them to be effective? If not, how do you suggest noindexing/canonicalizing a portion of a page to avoid duplicate content that shows up on multiple pages?

            Technical SEO | | Hakkasan
            1

          Get started with Moz Pro!

          Unlock the power of advanced SEO tools and data-driven insights.

          Start my free trial
          Products
          • Moz Pro
          • Moz Local
          • Moz API
          • Moz Data
          • STAT
          • Product Updates
          Moz Solutions
          • SMB Solutions
          • Agency Solutions
          • Enterprise Solutions
          • Digital Marketers
          Free SEO Tools
          • Domain Authority Checker
          • Link Explorer
          • Keyword Explorer
          • Competitive Research
          • Brand Authority Checker
          • Local Citation Checker
          • MozBar Extension
          • MozCast
          Resources
          • Blog
          • SEO Learning Center
          • Help Hub
          • Beginner's Guide to SEO
          • How-to Guides
          • Moz Academy
          • API Docs
          About Moz
          • About
          • Team
          • Careers
          • Contact
          Why Moz
          • Case Studies
          • Testimonials
          Get Involved
          • Become an Affiliate
          • MozCon
          • Webinars
          • Practical Marketer Series
          • MozPod
          Connect with us

          Contact the Help team

          Join our newsletter
          Moz logo
          © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
          • Accessibility
          • Terms of Use
          • Privacy

          Looks like your connection to Moz was lost, please wait while we try to reconnect.