I want a refund. Could someone help- my trial membership just expired today.
-
Hi,
My card was just charged today because my trial membership expired. I really haven't been using any of the trial features and unfortunately I completely forgot to cancel the membership! Could anyone help me with this? I was looking for a phone number or contact information but I couldn't find anything. Thanks!
UPDATE: Just found the contact forum!!!
-
Hi there!
Sam from Moz's Help Team here!
I see from your update that you've found the contact page, but just in case, it would be great if you could submit a ticket about this here: https://moz.com/help/contact/account so we can help you with this!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Please refund my money
Why Moz doesn’t refund my money? I am not intend to use it as I forgot to canceled trial version only delayed 10 hours.
Product Support | | TanyaAAAS0 -
Change email address just for communication with Moz
I want to keep my email address as it is now for all of my profiles, however to manage my MOZ account I prefer that my assistant get the emails. If I change my email address on the Moz account will that trigger a change anywhere else? Thanks, Cindy Cindy@PTScoaching.com
Product Support | | CGoldrich1 -
What if I don't want to reniew after my 30 free trial?
Dear Sirs, This is Valeria and I d like to ask you the way to not reniew any Moz plan after my 30 days free trial. thanks
Product Support | | Valeriaita0 -
I charged before My trial period ends.
Hello, Is someone out there from support staff. I charged before my trial period ends. As I am leaving in India and Time zone is different. I assume my trial period ends midnight of 17 September 2017 but You charged me before without mailing me. My account shows you are in trial period what should I do. I do not want to continue though I am happy with it. Please reply as soon as possible. Thanks
Product Support | | sandeepsitoe0 -
I need a refund
I cant afford moz pro at this time and would like a refund. I forget to cancel my subscription, and Im a struggling student who is interested in this software but cant handle this payment plan can you please give me a refund
Product Support | | Marketing2.0 -
I canceled my free trial. Does Moz charge after expiring date although I canceled the free trial?
I canceled my free trial, will Moz charge after expiring date, unless I canceled?
Product Support | | Samantha-Amarakoon0