My trial just expired and i had forgotten to cancel, I want to refund it please
-
I've forgotten to cancel my trial account and I got my card charged 150$, I wanna cancel my account and get a refund please.
-
Hi there!
Visit the Moz Billing/Accounts page to contact them: https://moz.com/help/contact/account
Good luck resolving your billing issue!
-
Hi there! Kristina from Moz's Help Team here.
We have opened up a separate ticket for you on our team as we prefer to handle account-related write-ins through our support portal for record purposes.
You should have just received an email with confirmation, but please let us know if that's not the case! In the future, you can always send these types of requests to us directly by emailing help@moz.com rather than through our forum here!
Thank you,
-Kristina
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Change email address just for communication with Moz
I want to keep my email address as it is now for all of my profiles, however to manage my MOZ account I prefer that my assistant get the emails. If I change my email address on the Moz account will that trigger a change anywhere else? Thanks, Cindy Cindy@PTScoaching.com
Product Support | | CGoldrich1 -
Solved Refund
Hi I forgot to cancellation my subscription before the trail expired. We are currently at a very nascent stage and do not require the product and can't afford it as well. During such trying times ( COVID, when the business is not doing well at all) we would really appreciate if you can refund the money and help us. Kindly consider. We missed the date by one day. We will be really grateful. Regards, Prachi Joshi
Product Support | | Prachijo3 -
Unauthorised charge after free trial
Hi I would like to ask why was my card Charge when i didnt opt in to go to moz pro after the 30 day trial. I tried your service after a few days and didnt check again. Then today i i noticed theres a charge on my card for moz pro $179? This is the last email i received about my trial ending and i i didnt subscribe to moz pro.
Product Support | | ShoutoutDigitalPerth0 -
How to refund my money
I don't need subscription anymore and i'm already quite my subscription now i want to refund my money. How to return my money?
Product Support | | beeresearcher0 -
Refund
Hello, We would like to cancel our account and get a refund for the remaining months. What are the steps we need to take? Best Regards D
Product Support | | dasmedia0 -
My trial just expired and I had forgotten to cancel. And $99 debited from my account.
My trial just expired and I had forgotten to cancel. I just got 99$ debited from my account and i don't want to continue this moz tool , so please refund my money. I am just a student I can't afford this software, please refund my money. And please make it fast.My account user Id: kunda.kmrAccount email ID: kundan@diwaliholi.comThanks in advance
Product Support | | kundan.kmr0 -
Invalid charged 99$ in trial 120 days
Hi i got a coupon code from a hosting company for Moz seo 4 month free trial however after registering and entering my information i was charged 99$ even though it said todays charge = $ 0 i would like a refund as it doens't seem to a be a free trial
Product Support | | onuland0