Google My Business Question
-
I work for a large organization with a number of locations. There is a Google My Business listing for us, under our umbrella name, that lists an old address (building we no longer occupy) and says that we are "permanently closed".
I believe this is an unverified listing because there is an "own this listing?" link in it.
In order to take control of the listing, Google gives us three options: call, text or snail mail. The number is an automated line so calling and texting aren't going to work and snail mail wouldn't work b/c we're no longer in the building.
Anyone know how we can take control of this listing so that it doesn't look like we're "permanently closed?"
-
Hi There!
My latest Moz blog piece might help you:
https://moz.com/blog/delete-gmb-listing
If you still have questions after reading that, please definitely ask.
-
Hi, I contacted Google about not receiving the pin after multiple attempts and they gave me an option to send photos of the place showing the sign and entry. Once you have verified this old address, you have to change the address to your current address and verify one more time.
If you absolutely can't verify the old address, there's also the option of creating a new Google My Business for your current location. Once that's verified, contact Google about merging the two businesses.
Here's also a post from Moz about dealing with duplicate locations - https://moz.com/blog/delete-gmb-listing
and from Google My Business help - https://support.google.com/business/answer/7005371?hl=en
Hope this helps.
-
Create a new listing. If it is not verified there should not be a name associated with it. Create the listing and go through the verification process. This should give you control.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
How has the MOZ community used the new query data from Google My Business?
Our team has been diving into the wealth of knowledge that the Google My Business query functionality has created for us. In an effort to start the conversation on best practices, we're interested to hear how the MOZ community has used this data. Excited to hear how the community is using the data!
Local Listings | | ReunionMarketing1 -
2 Businesses, Same Location, Different Google My Business Accounts?
This is not my area of expertise, but I have a customer with a unique problem. They are primarily an agency that assists student-athletes nationwide with the college recruiting process. They also have a non-profit organization that runs soccer camps for local kids only. The soccer camp would of course benefit from having it's own GMB page, but they've been told by Google that they can't use the same address as their recruiting business. They are in the same office and moving/adding an office isn't an option at this time. Does anyone have any ideas on how to overcome this issue without risking penalty from Google? Should they change their business name to combine both and add categories for their non-profit? They're such disparate businesses that I'm reluctant to have them do this, but is that the best/only option? Thanks all!
Local Listings | | camarin_w1 -
How Do I Remove Address from Google Business Page?
Not very up to date in handling local listings, so here's my situation. I have an office that is not going out of business, but instead going virtual. So that physical address will no longer exist but the team is intact. So I am dealing with the Google Business Listing page for this office at https://business.google.com/ In the "Published on" section, it has Google Search, Google Maps, and Google+. I want to remove it from Maps and the address from this account. There's an address for this store, but editing it only seems to allow changing, but not removal. There is also the option of "Mark as Permanently Closed", but surely that isn't the best option since that will leave a nasty red "PERMANENTLY CLOSED" in the results when searching. What's the best course of action here?
Local Listings | | nbyloff0 -
Google map listing
Hello Moz Frdz, My website Is Ranking Very Well Overall, also in Google Map Listing too, it is also Verified Listing , But The problem is someone has added My website domain TO there Address with 3 different places Because of That My Customers Not getting Proper Direction to my correct place, They R misleading to other 3 Places Listed By someone else, I Have Also Marked That Places As Permanently close, But Google Has Not accepted, How should I Remove That wrong Locations which Used My website ? Please Please any Expert Help? Thnx in advacne
Local Listings | | falguniiepl10 -
How Does Google Consider a Business Name as Duplicate?
Hi, A problem about local business listings of one of my clients is confusing to me! The correct business name is: "Thomas Frank, DDS" This is how his business name appears in different local business listing sites: Dr Thomas W Frank, DDS Dr. Thomas Frank DDS Frank Thomas DDS Cosmetic Implant Laser Dentistry Frank Thomas W DDS ,... Do you think Google assumes these business names duplicate and wrong and they need to be updated by me? Which ones exactly? Or they are OK and it won't result to increase in his ranks? I should mention that everything else in his listings are OK but the business name. Thank you in advance for your kind helps,
Local Listings | | alihus0 -
Google box
Hi All I am having trouble getting my business listing on the right hand side of the page for branded google searches. I have added the rel publisher tag to my website and have also connected my website through my google business profile. It shows as verified on my google+ page but it still does not appear. Can anyone offer some advice? Kind Regards
Local Listings | | TheZenAgency0 -
Google MyBusiness Profile Pictures not Showing
Can someone tell me why some search profiles in maps don't show the profile image? Meaning the business has pictures in their profiles, including their main profile, its at 100% completion and the audience is not age restricted and the images still don't show? Attached is an example (not my clients but you can see what happens) I appreciate any ideas! Thanks iIpSPaB
Local Listings | | mgordon0 -
Google Local Search
I have a customer who is frustrated that Google local search seems to favor businesses that are closer to the center of the city. He wants to be on the local results area on the SERP with his (keyword + city, state). His website is optimized, Google+ is using the keywords, more reviews than his competition and his MOZ local rating is 88.. It seems the only problem is his business is on the edge of town(same zip code). Google fills the local search area with businesses that are "downtown". Is there a way to overcome this?
Local Listings | | seomn0