Can you manage multiple department store hours showing up in a GMB knowledge card?

[BigChad2]

Recently one our clients noticed that their GMB knowledge card is showing multiple opening hour sets for different departments.

Is there anyway to directly influence these results?   We know schematic markup helps but are there any other options to manage these different department hours?

Thanks

[MiriamEllis]

Hi BigChad2,

Thanks for your reply. Just to be sure I'm understanding, you are positive that no GMB listings exist (either claimed or not) for departments B & C? If positive, do you know where the hours are coming from? Have you been able to trace them to the website or elsewhere?

[BigChad2]

Hey Miriam

Thanks for your response.  This is for a big brand financial client.   So to answer your question Department A has it's own GMB listing, but the knowledge card is showing hours for Department B/C although we are doing nothing in GMB to manage those department hours.  Google is subjectively displaying those hours.

The question is, can we do anything to control what Google is showing in the knowledge card (besides using schema)?

[MiriamEllis]

Hi BigChad2,

Hours of operation typically come from your GMB dashboard (though Google could potentially pull them from elsewhere). Are you saying that Department A of your business has its own GMB listing, but is showing the hours for Departments B and C, which also have their own listings, or is it a branded search for the whole business that is bringing up a single card with multiple hours on it and only the brand has a GMB listings (i.e. GMB listings don't exist separately for the different departments). And, are the hours correct? Incorrect? Is there any way you can provide a real-world example? If not, it's okay, but a few more details could help.