612 : Page banned by error response for robots.txt
-
Hi all,
I ran a crawl on my site https://www.drbillsukala.com.au and received the following error "612 : Page banned by error response for robots.txt."Before anyone mentions it, yes, I have been through all the other threads but they did not help me resolve this issue.
I am able to view my robots.txt file in a browser https://www.drbillsukala.com.au/robots.txt.
The permissions are set to 644 on the robots.txt file so it should be accessible
My Google Search Console does not show any issues with my robots.txt file
I am running my site through StackPath CDN but I'm not inclined to think that's the culpritOne thing I did find odd is that even though I put in my website with https protocol (I double checked), on the Moz spreadsheet it listed my site with http protocol.
I'd welcome any feedback you might have. Thanks in advance for your help.
Kind regards -
Hey there! Tawny from Moz's Help Team here.
After doing some quick searching, it looks like how you configure the rules for WAFs depends on what service you're using to host those firewalls. You may need to speak to their support team to ask how to configure things to allow our user-agents.
Sorry I can't be more help here! If you still have questions we can help with, feel free to reach out to us at help@moz.com and we'll do our best to assist you.
-
Hi, I am having the same issue.
Can you please tell me how you have created rule in Web Application Firewall to allow user agents rogerbot and dotbot.
Thanks!!
-
Hi Federico,
Thanks for the prompt. Yes, this solution worked. I'm hopeful that this thread helps others too because when I was troubleshooting the problem, the other threads were not helpful for my particular situation.
Cheers
-
Hi, did the solution work?
-
Hi Federico,
I think I have found the solution for this problem and am hopeful the crawl will be successful this time around. Based on further digging and speaking to the team at StackPath CDN, I have done the following:
- I added the following to my robots.txt file
User-agent: rogerbot
Disallow:User-agent: dotbot
Disallow:- I added a custom robots.txt file in my CDN which includes the above and then created a rule in my Web Application Firewall which allows user agents rogerbot and dotbot.
I'll let you know if the crawl was successful or not.
Kind regards
-
Thanks for your response Federico. I have checked my robots.txt tester in my Google Search Console and it said "allowed."
Oddly, it also happened on another site of mine that I'm also running through StackPath CDN with a web application firewall in place. This makes me wonder if perhaps the CDN/WAF are the culprits (?).
I'll keep poking around to see what I find.
Cheers -
Seems like an issue with the Moz crawler, as the robots.txt has no issues and the site loads just fine.
If you already tested your robots.txt using the Google Webmaster Tools "robots.txt Tester" just to be sure, then you should contact Moz here: https://moz.com/help/contact/pro
Hope it helps.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Links to non-exisiting pages
Hi, I have tons of incoming links to target pages on my website that do not exist. If you follow the link you get a 404 error. The anchor text is always a "spammy" non related text. Does anyone know what is happening and how to get rid or block these links? Thanks, Dirk
Link Explorer | | FoodJEt0 -
Why is my backlink not detected here, but it appears on google search console? I have added the moz robots
Why is my backlink not detected here, but it appears on google search console? I have added the moz robots
Link Explorer | | gunawanjord0 -
Https in Top Pages Report
Our site migrated to https a year ago but when I ran the Top Pages report, it's listing only http URLs. 1. Why is it only listing http URLs? 2. I'm interested to see which ones 301 redirects to https and which are 200. How can I do this? Thanks!
Link Explorer | | CND0 -
Open Site Explorer: Error receiving data
Hi, When searching many URLs in Open Site Explorer, we seem to be getting the same "There was an error getting your data" message come up instead of the URL's metrics and inbound links. We have tried on different browsers as well, and the same issue results. Is there a reason for this or a way to fix this? Thank you! voPdqF5.png?1
Link Explorer | | MarriottDS0 -
Why do my spammy backlinks still appear on my Open Site Explorer page after removal?
I used the organic spam backlink removal tactic of emailing owners of sites of spam rank 7 or higher on my page. It has been weeks since many of the harmful links were removed, yet they remain listed on my Open site Explorer page. My fear is that somehow simply getting these links removed doesn't exempt me from the potential to be penalized by Google crawlers. Does it take longer than a few weeks for these links to disappear from the Open Site Explorer, or is there something else I need to be doing? Any and all advice appreciated. Ben
Link Explorer | | SOLVISTA0 -
I have a robots.txt error on Moz but not on Google Webmaster tools. Wondering what to do.
For the site www.patrickwerry.com, I'm getting a DA of 1 and a Error Code 612: Error response for robots.txt However, when I check webmaster tools, it's showing no errors and allowing robots.txt for the domain. Is there anything I can do to fix the issue on the Moz side so I can get better data? If you can respond in layman's terms even better. 🙂 Not an SEO. Lisa
Link Explorer | | LisaGerber0 -
Drastic Monthly Fluctuations in Page Link Metrics
We have experienced very drastic changes in our root domain numbers and as a result, have seen an odd impact on our DA. The data does not seem at all reliable at all. We went one month with over 50 recorded root domains and the next month that dropped over 75%. It doesn't make sense to be paying for a monthly pro account when the data is so clearly unreliable. What is going on? Looking for a good answer before closing our account!
Link Explorer | | TVape0