Site down: "high CPU usage is due to the large traffic generated from Moz
-
My client's site is down and the web host gives says that Moz is the reason why.
"The fact that your site was limited is because the traffic generated by Moz. This is why I have suggested to block their IP addresses."
Now we have unblocked the IP addresses and as you can see your site was limited again. And again the :
Code:
54.224.139.99 - - [26/Oct/2017:16:00:43 -0500] "GET /amp/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/ HTTP/1.0" 200 58551 "-" "rogerbot/1.1 (http://moz.com/help/guides/search-overview/crawl-diagnostics#more-help, rogerbot-crawler@moz.com)"
54.224.139.99 - - [26/Oct/2017:16:01:02 -0500] "GET /amp/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/ HTTP/1.0" 200 58521 "-" "rogerbot/1.1 (http://moz.com/help/guides/search-overview/crawl-diagnostics#more-help, rogerbot-crawler@moz.com)"
54.224.139.99 - - [26/Oct/2017:16:01:16 -0500] "GET /amp/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_ HTTP/1.0" 301 - "-" "rogerbot/1.1 (http://moz.com/help/guides/search-overview/crawl-diagnostics#more-help, rogerbot-crawler@moz.com)"
54.224.139.99 - - [26/Oct/2017:16:01:30 -0500] "GET /amp/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/ HTTP/1.0" 200 58528 "-" "rogerbot/1.1 (http://moz.com/help/guides/search-overview/crawl-diagnostics#more-help, rogerbot-crawler@moz.com)""Please check with Moz if they can reduce the rate your site is crawled. Only after you confirm that the rate is decreased we will remove the limit imposed on your account."
NOTE: Can you resolve this?
NOTE: I have achieved the campaign at this time in an effort to keep the site live.
-
I received a Moz prompt to check out if this question was answered yet.
Any chance that you have had a response from your development team?
The client's site is still archived. I am looking forward (dare I hope?) to those awesome reports coming again soon.
-
One other question, if I may add it.
I have several additional clients with the same host and at the same server tier.
Why is this one site only affected?
I am glad it is only one. However, if something can be tweaked to prevent a pending occurrence with others, I would be grateful to know.
Thanks in advance for your time and research.
-
Hi Dave,
I appreciate your working on this as we love your weekly reports and find them a huge value.
I already archived the campaign. So we are one very eager client of yours for news of a full solution. If needed, this is for https://www.smiledesigndentistry.com/
Thank you, JH
-
Hey Jeannie, Dave from the Help Team here.
Sorry about the trouble! Typically to resolve this we'd recommend adding a crawl delay for rogerbot to your robots.txt file.
Unfortunately, at this time, our crawler isn't able to follow crawl delay directives in robots.txt files. I'm so sorry about that! Our engineering team is aware of the issue and are working towards a resolution however I don't have an ETA at this time.
One possible solution in the interim while we work towards a fix here would be to archive the campaign so we stop crawling it, and then when we have the ability to follow crawl delays, you could un-archive your campaign. You could also block rogerbot altogether in your robots.txt file - it would look like this:
User-agent: rogerbot
Disallow: *I am going to show this conversation to our development team as well. Again, sorry for any inconvenience - please do let me know if there's anything else I can help with!
-
Moz, please advise.
Here is a followup from the web host:
"I also would like to inform you all the CPU is drained from moz bots once again. You can verify thi9s from the below output:
Code:
10123 54.163.0.158 rogerbot/1.2 https://moz.com/help/guides/moz-proc
454 54.144.199.191 rogerbot/1.1 http://moz.com/help/guides/search-ovIn order to resolve the problem I would ask you to contact https://moz.com/ again and ask them to reduce their agent Crawl rate:
rogerbot/1.2
Thank you for your cooperation in advance.
For your convenience, I will leave this ticket with status Awaiting Moz/client reply.
Best Regards, Technical Support Team"
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Refund Moz Pro
Hi. I forgot to cancel the Moz Pro plan after using the free one and it automatically charged me $258.41. So I would like to request a refund. My email is haileytran198@gmail.com
Product Support | | haileytran0 -
My site crawl has been in progress since last week
Hi there, I've been waiting on my site crawl to complete since Friday (it's Tuesday now), but it still has the 'in progress' notification at the top. Is it normal for it to take over 3 days? Or is there something holding it up?
Product Support | | VAPartners0 -
Moz has stopped crawling my site
Hello, We have been using Moz Pro for over a year on our site and in the last month noticed that our site is not being crawled anymore. I took a look in Google Search Console, and everything seems to be fine there, so I think it is just the Moz tool that is not working. Has anyone else experienced this? Are there any tips for troubleshooting it? Thank you, Adam
Product Support | | cwells0 -
"Branded Reports" not branded email
I am a new Moz customer and specifically chose the $149 plan to get "branded reports" My Logo shows on the pdf report but when that report is emailed to the client there is a big black banner at the top of the email that says MOZ! I chose branded reports so that the customer would see my branding not MOZ. This is very frustrating and there does not seem to be a solution from MOZ, I know that you can send the email with my return email address but why do you have to put the MOZ branding in the email.
Product Support | | GEWEB1 -
Keeping getting the same results for "link opportunities"
After solving my 404 error, the results in 'link opportunities' are still the same. How do i refresh the site and get updated results?
Product Support | | kevinbp0 -
What day does Moz update the keyword rankings, my campaigns are all over a week since the last update?
HI, It has been over a week since the last ranking update and i'm wondering if these typically are run on a certain day? My last update was on 8/12/14.
Product Support | | SearchOpt0 -
Archived campaigns not in Moz Analytics
Hi team! Working in the awesome new Moz Analytics, I happened to notice that all (but one) of our archived campaigns seem to be missing from Moz Analytics (in the "Manage Your Campaigns" area). Have we jumped the gun and perhaps they're still working their way over in the migration? If so, do they have an estimated arrival date? Any light which can be shed on this is much appreciated. Thanks team!
Product Support | | wh-seo0