"Branded Reports" not branded email
-
I am a new Moz customer and specifically chose the $149 plan to get "branded reports"
My Logo shows on the pdf report but when that report is emailed to the client there is a big black banner at the top of the email that says MOZ! I chose branded reports so that the customer would see my branding not MOZ.
This is very frustrating and there does not seem to be a solution from MOZ, I know that you can send the email with my return email address but why do you have to put the MOZ branding in the email.
-
Sean,
#1 The problem is not with the branded "Report"
#2 The problem is not with my image .jpp
#3 I am able to upload my logo just fine and it appears on the branded report
#4 When I select "Schedule Report Generation" Automatically generate this report: and it sends it to my customer your MOZ logo is at the TOP OF THE EMAIL.The Email itself with the branded report attached has the MOZ logo. So why would I want my report to have MY LOGO when the email has YOUR LOGO?
-
Howdy Friends,
I am really sorry that you ran into some issues with our custom reports Glenn.
I think the best way for us to get a handle on this would be to send us the .jpg file of the logo you are attempting to upload and let us know the custom report you are trying to upload. If you could forward these onto help@moz.com we should be able to figure out what is happening and if it is a bug on our end. Help@moz.com is also, really cool because it will allow for you to have a really cool one on one conversation with a customer service representative.In the meantime if you have any other questions please let me know.
Have an amazing day and I look forward to speaking with you soon!
-
Hey Glenn!
Very interesting. I acn't imagine that is how it is supposed to be. I am on the $99/mo plan so I am not able to see exactly the issue you are referencing and was going to recommend you read this page but... it appears that page is busted at this time. Maybe a fellow Mozzer can get that into the hands of a developer asap =).
Have you tried contacting Moz directly to ask? If not, I'd recommend you do that. Might get you a solution quicker. Good luck with it though!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Campaign Dashboard Error: "Our Connection to Your Google Account Has Been Lost"
I keep getting the following error in my Campaign Dashboard: “Our connection to your Google account was lost. Don’t worry, you won’t lose any data”. Please reauthorize now. I do reauthorize but by the time I log out and log back in, the same message gets displayed. Any ideas? Thanks, Alan
Product Support | | Kingalan10 -
Brand and Mentions is being retired
Hello! I am the Moz Analytics product manager here at Moz, and I want to let you know about a change that is coming. Brand and Mentions is being retired
Product Support | | jon.white
On August 20, 2015, we are retiring the Brand and Mentions feature in Moz Analytics in order to focus our efforts on features core to search marketing. Don't worry though, you can still use Fresh Web Explorer to access the same data instead (more below). Why?
When we first launched Moz Analytics in 2013, one of the goals of the application was to allow you to track the visibility of your brand and how it relates to your branded organic traffic and direct traffic. However, since then, a couple of things have changed: (not provided) for Google, and now Bing, have meant that it has become almost impossible for us to accurately estimate the amount of traffic that has come from branded organic keywords. We had to adjust product direction based on this. We have learned our Moz Analytics customers are still more passionate about our core SEO features (rankings, links, traffic and crawl) than they are about Brand & Mentions. Unfortunately, it didn’t evolve as we intended
While other tools and features have seen significant iteration and improvement over time, Brand and Mentions has not. We no longer feel it is the quality we owe our customers, and recognize that Fresh Web Explorer offers better functionality. A retirement benefit, if you will, is that we will be able to focus time on innovating our other core SEO tools. Fear not! Fresh Web Explorer gets you all the data you need!
If you are a regular user of Brand and Mentions, don’t worry – You can still get all of the data in Fresh Web Explorer; a searchable database of millions of recently published pages and articles, which is updated every 4 hours. To learn more, visit the Brand and Mentions page for any Moz Analytics campaign. Now there is only one place you need to go to find mentions data. We have also increased the number of Fresh Web Alerts you can setup from 10 to 35. What Brand and Mentions users need to know A small number of customers will be impacted in the following ways: If you have a custom report setup with Brand and Mentions data, this data will disappear from reports published after the feature is retired. You don’t need to do anything, this will happen automatically. Fresh Web Explorer allows you to see historical data for up to 30 days, whereas Moz Analytics showed saved query history longer. To see trended data for longer than 30 days you will need to export it periodically. OK got it! What should I do now? If you were not using Brand and Mentions, then this change doesn’t affect you. If you were a regular user, you’ll need to move your queries to Fresh Web Explorer before the shut-off date: Visit a campaign and use the link at the top of the Brand and Mentions Overview to learn how. More questions?
Please feel free to post comments and feedback below. If you would like help migrating your data, use the Help button in the bottom right of your screen to chat to one of our Customer Success team members. Thanks! Jon6 -
I'd like to "pause" my account for a few months without canceling it. Is there a way to do so?
I'd like to "pause" my account for a few months without canceling it. Is there a way to do so?
Product Support | | Akufnx0 -
Adding 2nd billing email address not working
Hello, I'd like to add a second email address for billing, when I click the 'click to add' address button I am given a pop-up and can enter the address. But, when I click submit the page does nothing. Anyone else had this problem? Any way around it? I don't want to change my main log-in details. Thanks,
Product Support | | Davinia22
Davinia0 -
Can't add "Custom links" in my Moz Profile
Hi, I was trying to add a custom link to my profile but I got an error message: "There was a problem saving your custom URLs" Can somebody look into it for me? Kind Regards
Product Support | | Laurensvda0 -
I have a 404 status codesin my Moz report but the page can be accessed. I don't understand what does it mean.
Hello For all the pages of my web site i Get the following message but in fact my page exist. What's going on? Thank you for your help Best 404 : Received 404 (Not Found) error response for page. http://www.etsicamarrivait.fr/contraception/basiques/
Product Support | | cath19950 -
Finding the old reports and running new ones
When I click on a link to a recent report I don't end up there. I end up on a site I do not recognise or have time to plough through. Can anyone please give me a link to the reports. Many thanks in advance.
Product Support | | Niamh20 -
Duplicate Page Content Report on Moz - Still ranking in Google Results?
Hi, I am experiencing 2 issues with the Duplicate Page Content in Moz. Every week it is notifying me of new duplicate content - so it seems to be missing duplicate content each week and the crawl is never above the 5000-6000 page mark, which means that it is under 10K which is the limit, so presumably everything is crawled in that one go so surely it should detect all of the dupe content on 1 crawl as opposed to having to do various crawls to detect it no? The dupe content report shows me pages that indeed have duplicate content but after checking, these are ranking on Google for their terms... ? Is the duplicate page content report incremental ? Will it add more duplicate content and increase the report every week or does it just show that week's results? If so, it's a bit like chasing my tail... Help!
Product Support | | bjs20100