Adding 2nd billing email address not working
-
Hello,
I'd like to add a second email address for billing, when I click the 'click to add' address button I am given a pop-up and can enter the address. But, when I click submit the page does nothing.
Anyone else had this problem? Any way around it? I don't want to change my main log-in details.
Thanks,
Davinia -
Actually there has been some issues with this, Keri is right tho Davinia we will need you to submit a ticket to help@moz.com to get this taken care of. I will keep my eye out for it!
Steffany
-
Hi Davinia,
So sorry to hear you're having this problem. I'm not aware of a bug with that part of the system. Since this is a billing issue, could you please send us a note at help@moz.com? We'll be able to help you directly that way. I apologize in advance that there might be a delay in response, due to the holiday weekend.
Keri
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Crawling error emails
Recently we start having random error messages about crawling issue:
Product Support | | DTashjian
2024-08-30 edweek:Ok
2024-08-29 marketbrief:Err. advertise: Err, edweek:Err, topschooljobs:Ok
2024-08-23 edweek:Ok
2024-08-22 marketbrief:Err. advertise: Err, edweek:Err
2024-08-21 topschooljobs:Ok, edweek:Ok
2024-08-15 marketbrief:Ok. advertise:OK
2024-08-13 edweek:Ok
2024-08-12 marketbrief:Ok
2024-08-08 marketbrief:Ok, advertise:Ok
2024-08-03 edweek:Ok, topschooljobs:Ok
All for 2024-07 - are Ok Yesterday I set 2 more crawls for the same sites (edweek and marketbrief) and I get a morning email about original edweek site is ok (still have some problem but crawl occurs and all is fine) but for test crawl for the same site "EW Test" I just got error email.
Also I suppressed ALL email communications and frankly surprised by this email. Can you please check what is wrong with a crawler or stat collection or I don't know who produced the issues.0 -
Not working
my website is best self tanning oil are not searching in moz search bar how to show in search bar please help me
Product Support | | jksoiuerw0 -
Moz Analytics - Barely working, zero quality control
Two major issues with Moz Analytics - we've reached out to the help team on this multiple times and I've seen no clear answers from their team. Anyone hear anything on this or find a solution? Weekly Automatic Reporting: This has been sending between four and six "weekly" reports to my clients. This has impacted over 30 clients. Many of them contain blank or incomplete data. Sometimes, it'll take over 24 hours before a completed report gets sent after the first incomplete one. Addition of Keywords: The "Add & Manage Keywords" feature has been down for at least 24 hours at this time. Any campaign that I attempt to add keywords to refreshes the page without adding keywords. It appears that the href is set to "" and whatever code that is required to execute the addition of the keywords into the database is not being fired.
Product Support | | RangeMarketing0 -
Analytics account will not stayed connected, listed fixes do not work.
I've had my MOZ account for a while and have just dealt with this issue for a while now but it is really getting annyoing. My Google Analytics account will not stay connected. Eveery time I refresh a page or click to a different page, I get a notification that reads "Our connection to your Google Analytics account was lost. Don't worry, you won't lose any data. Please reauthorize now." I click the link to reauthorize and it says it was successful, But then as soon as I refresh the page or click to a new page withing Moz Pro, the message appears again. I've tried the fixes listed in all the other questions about this issue Follow this link https://accounts.google.com/b/0/IssuedAuthSubTokens. This page displays the current OAuth tokens you are using. Once you reach the page, simply press the revoke button (illustrated on this screenshot: http://screencast.com/t/vjh3KrjRRIe) for services that you are not using right now, as well as your current Moz token. Once you are done with that, simply go back to your campaign settings, disconnect your GA profile and reconnect (I recommend you use a fresh incognito window). And they do not work. Please help me solve this very annyoing issue!
Product Support | | mr_w0 -
How do I stop these duplicate reports being emailed?
It used to be that I received just one weekly report per campaign when using MozPro. Over the last couple of weeks/month (since creating MozAnalytics reports) I've started to receive 2 reports for the same campaign...with no different whatsoever, apart from the time that they have been sent. I've been back into the old MozPro campaigns and deleted any automated reports that were being generated there, and so now I should have just one weekly MozAnalytics report from each campaign. Has anyone had this problem before and do they know how to fix it? Getting really annoying, especially with 13 campaigns resulting in 26 emails! Thanks
Product Support | | bricktech0 -
My Whole Moz Account Went Missing - Started From Scratch But Not Working Again
Hi guys my whole moz account went awol - lost all my previous campaign data in terms of search listings - got a bit fed up so started from scratch, the first week was ok but now I login to see where I am on the search engines and all I get is '-' can anyone help - I am paying top dollar for this service but it seems so unstable, I thought I was using this to save me time keying in hundreds of search phrases and manually checking them and as I am sure many of you will appreciate checking daily can drive you crackers so I signed up with the belief that once a week I would get an in depth report and as such I could take a sigh of relief and get away from the obsessive compulsion to check my listings daily - this does not seem to be the case - pretty frustrated to be honest. kind regards Gareth
Product Support | | GarethParkin0 -
Why are my Custom Reports not auto emailing?
Are we just not there yet with the new custom reports? I have all of my campaigns set up to auto email and they are not doing it. I can't seem to find anything in the settings to change. The only way to get the reports is to download each campaign. Is it just me, or is this not up and running yet?
Product Support | | ArtUnlimited0