Skip to content
    Moz logo Menu open Menu close
    • Products
      • Moz Pro
      • Moz Pro Home
      • Moz Local
      • Moz Local Home
      • STAT
      • Moz API
      • Moz API Home
      • Compare SEO Products
      • Moz Data
    • Free SEO Tools
      • Domain Analysis
      • Keyword Explorer
      • Link Explorer
      • Competitive Research
      • MozBar
      • More Free SEO Tools
    • Learn SEO
      • Beginner's Guide to SEO
      • SEO Learning Center
      • Moz Academy
      • MozCon
      • Webinars, Whitepapers, & Guides
    • Blog
    • Why Moz
      • Digital Marketers
      • Agency Solutions
      • Enterprise Solutions
      • Small Business Solutions
      • The Moz Story
      • New Releases
    • Log in
    • Log out
    • Products
      • Moz Pro

        Your all-in-one suite of SEO essentials.

      • Moz Local

        Raise your local SEO visibility with complete local SEO management.

      • STAT

        SERP tracking and analytics for enterprise SEO experts.

      • Moz API

        Power your SEO with our index of over 44 trillion links.

      • Compare SEO Products

        See which Moz SEO solution best meets your business needs.

      • Moz Data

        Power your SEO strategy & AI models with custom data solutions.

      Let your business shine with Listings AI
      Moz Local

      Let your business shine with Listings AI

      Learn more
    • Free SEO Tools
      • Domain Analysis

        Get top competitive SEO metrics like DA, top pages and more.

      • Keyword Explorer

        Find traffic-driving keywords with our 1.25 billion+ keyword index.

      • Link Explorer

        Explore over 40 trillion links for powerful backlink data.

      • Competitive Research

        Uncover valuable insights on your organic search competitors.

      • MozBar

        See top SEO metrics for free as you browse the web.

      • More Free SEO Tools

        Explore all the free SEO tools Moz has to offer.

      NEW Keyword Suggestions by Topic
      Moz Pro

      NEW Keyword Suggestions by Topic

      Learn more
    • Learn SEO
      • Beginner's Guide to SEO

        The #1 most popular introduction to SEO, trusted by millions.

      • SEO Learning Center

        Broaden your knowledge with SEO resources for all skill levels.

      • On-Demand Webinars

        Learn modern SEO best practices from industry experts.

      • How-To Guides

        Step-by-step guides to search success from the authority on SEO.

      • Moz Academy

        Upskill and get certified with on-demand courses & certifications.

      • MozCon

        Save on Early Bird tickets and join us in London or New York City

      Unlock flexible pricing & new endpoints
      Moz API

      Unlock flexible pricing & new endpoints

      Find your plan
    • Blog
    • Why Moz
      • Digital Marketers

        Simplify SEO tasks to save time and grow your traffic.

      • Small Business Solutions

        Uncover insights to make smarter marketing decisions in less time.

      • Agency Solutions

        Earn & keep valuable clients with unparalleled data & insights.

      • Enterprise Solutions

        Gain a competitive edge in the ever-changing world of search.

      • The Moz Story

        Moz was the first & remains the most trusted SEO company.

      • New Releases

        Get the scoop on the latest and greatest from Moz.

      Surface actionable competitive intel
      New Feature

      Surface actionable competitive intel

      Learn More
    • Log in
      • Moz Pro
      • Moz Local
      • Moz Local Dashboard
      • Moz API
      • Moz API Dashboard
      • Moz Academy
    • Avatar
      • Moz Home
      • Notifications
      • Account & Billing
      • Manage Users
      • Community Profile
      • My Q&A
      • My Videos
      • Log Out

    The Moz Q&A Forum

    • Forum
    • Questions
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. Home
    2. SEO Tactics
    3. Local SEO
    4. Local Listings
    5. How do you fix a Google My Business Location Issue if the road doesn't yet exist on Google Maps?

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    How do you fix a Google My Business Location Issue if the road doesn't yet exist on Google Maps?

    Local Listings
    3
    10
    2764
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with question management privileges can see it.
    • Patrick_at_Nebraska_Medicine
      Patrick_at_Nebraska_Medicine Subscriber last edited by

      My core question is just: How do you fix a Google My Business Location Issue if the road doesn't yet exist on Google Maps? Do I have any other options other than to just wait on Google to catch up with reality?

      Here's the background:

      I work for a hospital. We just opened a clinic on a street that is real and has a U.S. Postal Address, but Google Maps doesn't recognize it, and redirects people to a house .

      This is our postal address: 8343 S 168th Ave Omaha NE 68136-1677

      If a patient enters the following into google maps, 8343 S 168th Ave, the location the map autofills the wrong zip code, and sends them to a home that is on S 168th Ave. (where in theory a home would exist if it had that home number). The road does exist in that portion of town.

      If a patient enters 8343 S 168th Ave, Omaha NE 68136, google maps takes you to the correct location, but it automatically changes Ave to St. The verified Google My Business listing also lists it as Street, even though on the back end I've put in the word Avenue, and it shows up in the right place.

      If however someone just searches by name "Chalco Clinic" the right Google My Business comes up.

      This is the Google My Business page I'm referring to: https://www.google.com/maps/place/Nebraska+Medicine+-+Chalco/@41.1754796,-96.1787153,15z/data=!4m5!3m4!1s0x0:0xf77aefb4e27f865!8m2!3d41.1754796!4d-96.1787153 And even though it says it's on a Street, on the back end of the claimed listing I've used "Avenue".

      In case it matters, this is the landing page for the location: https://www.nebraskamed.com/chalco

      1 Reply Last reply Reply Quote 0
      • MiriamEllis
        MiriamEllis Subject Expert @Patrick_at_Nebraska_Medicine last edited by

        Hey Patrick,

        Coming back to give you 2 additional pro tips I got from Mike Blumenthal:

        1. Get multiple people to report the issue via the "send feedback" link. This could help the job get done.

        2. If you see no traction after a couple of months, go report the whole issue in the GMB forum. The TCs there can try to escalate it for you.

        So nice of Mike to offer these extra tips 🙂

        1 Reply Last reply Reply Quote 0
        • Patrick_at_Nebraska_Medicine
          Patrick_at_Nebraska_Medicine Subscriber @MiriamEllis last edited by

          Thanks for the additional feedback Miriam. I'm working to implement both steps.

          MiriamEllis 1 Reply Last reply Reply Quote 0
          • MiriamEllis
            MiriamEllis Subject Expert last edited by

            You're welcome, Patrick. So, I have 2 suggestions:

            1. Short-term, change the email being sent out so that it links to a correct, custom map on your website instead of G Maps.

            2. Long-term, go to your town on G Maps, and in the lower right, click the tiny "send feedback" link to report the missing street issue. It will likely take a month, but hopefully Google will act on this. Only then should you re-include the link to your G Maps map in the email.

            Hope this helps!

            Patrick_at_Nebraska_Medicine 1 Reply Last reply Reply Quote 1
            • Patrick_at_Nebraska_Medicine
              Patrick_at_Nebraska_Medicine Subscriber @Nigel_Carr last edited by

              Thanks for the additional input. I've just tried reaching out directly to Google.

              1 Reply Last reply Reply Quote 0
              • Patrick_at_Nebraska_Medicine
                Patrick_at_Nebraska_Medicine Subscriber @MiriamEllis last edited by

                Thanks for the input Miriam,

                There is a street and an avenue, and both are currently in Google Maps etc. (But the part of the avenue where our new clinic is, is not yet in Google Maps).

                The problem is the avenue portion of the road where our clinic is, does not exist in Google's eyes.

                So Google changes the address, assuming that people mean the street (which happens to run almost parallel to the new chunk of avenue that just got built). If that happens people at least are directed to the correct spot (even if the address isn't right). This is what happens when someone searches by name for the clinic.

                But if someone types in the full address, Google points them to a stretch of the avenue that really does exist in Google. And that's the biggest problem, them wrongly locating the building far from where it actually is. This only happens when someone types in the full address. I agree with you that few people would type in the full address. But I think the problem is they get an email with the appointment address, and click on it. That drives them to Google maps, and thus directs them to a place far from our clinic.

                1 Reply Last reply Reply Quote 0
                • MiriamEllis
                  MiriamEllis Subject Expert last edited by

                  Hi Patrick!

                  Ooh - these can be tough! Thanks for providing such thorough details.

                  The good news is, the majority of your patients are unlikely to look you up via a street address. So long as their search for "Chalco Clinic" is getting them to a Knowledge Panel and a map that showing your accurate location, you're likely getting found by most of your patients. You'd also want to check to be sure that a non-branded search (like "health clinic omaha" is also rendering a listing that sends your patients to the right place from the local pack/local finder view).

                  When I do the searches you've listed out, it's clear that Google thinks of this geography as 168th St ... not 168th Ave. You can see that right on the map - it's being designated a street not an avenue. I want to be sure I understand ... there is just one 168th in your town, right? Or, are you saying that Omaha has both a 168th St. and a 168th Avenue? Please, let me know on that. I'll pop back by as soon as I can to read your answer.

                  Patrick_at_Nebraska_Medicine 1 Reply Last reply Reply Quote 1
                  • Nigel_Carr
                    Nigel_Carr @Patrick_at_Nebraska_Medicine last edited by

                    How long has this been going on?

                    I would check the verification. Verifying over the phone will not have properly verified the physical address which clearly needs adding to Google maps. If it's the case that Google just doesn't have a road on the map then call them.

                    https://searchengineland.com/problems-google-business-use-phone-support-221305

                    Or email - see attachment

                    Best of luck!

                    Regards

                    Nigel

                    m3nDY

                    Patrick_at_Nebraska_Medicine 1 Reply Last reply Reply Quote 1
                    • Patrick_at_Nebraska_Medicine
                      Patrick_at_Nebraska_Medicine Subscriber @Nigel_Carr last edited by

                      Thanks Nigel. The pin is in the correct place. I think I might have verified it over the phone, but even though I typed in the address, it still won't allow the correct address to visibly show. If they search the name of our clinic, the GMB pops up and everything is great. Even though the address is wrong, it still shows it at the spot I marked. But for some reason if they just type in the address, it still directs them to the wrong place.

                      Nigel_Carr 1 Reply Last reply Reply Quote 0
                      • Nigel_Carr
                        Nigel_Carr last edited by

                        Hi Patrick

                        If Google can't find the address then add it naturally and when asked you can move the pin to exactly where the business is. When you verify GMB location they will send a card to the address - type in the pin number on the card and Bob's your uncle.

                        Hope that helps

                        Regards

                        Nigel

                        Patrick_at_Nebraska_Medicine 1 Reply Last reply Reply Quote 0
                        • 1 / 1
                        • First post
                          Last post

                        Got a burning SEO question?

                        Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


                        Start my free trial


                        Browse Questions

                        Explore more categories

                        • Moz Tools

                          Chat with the community about the Moz tools.

                        • SEO Tactics

                          Discuss the SEO process with fellow marketers

                        • Community

                          Discuss industry events, jobs, and news!

                        • Digital Marketing

                          Chat about tactics outside of SEO

                        • Research & Trends

                          Dive into research and trends in the search industry.

                        • Support

                          Connect on product support and feature requests.

                        • See all categories

                        Related Questions

                        • Rmarkjr81

                          What do I need to do for SEO when moving a business out of state?

                          Hello! So I have a business that I run out of a single location for the last 3 years. I am unfortunately having to move here in the next few weeks My question is what do I need to do in order to have the best chance at SEO for the new location? When should I make the changes? Does it take a long time for me to stop showing up in the previous location? and is there something I need to do to remove those? Also, is there an app or a website where I can find and update all listings at once or at least a bulk of them? I know that there are some weird sites that have my business info in them that I did not put there. Obviously these would have the wrong address. Some do not have a contact info or a way for me to log into them. What would I do with these sites? Thank you!

                          Local Listings | | Rmarkjr81
                          0
                        • Jason_Taylor

                          Fighting spam on Google Maps

                          "Suggest an edit" on Google Maps works occasionally and so does Google's Redressal Form. Sending a DM to @GoogleMyBiz on Twitter does too. But it seems like the vast majority of spammy businesses that I report, go unnoticed by Google. I'd really appreciate hearing from some other SEOs on how they remove crap from the map, with better results. Thanks.

                          Local Listings | | Jason_Taylor
                          0
                        • morciuoli

                          Adding Schema to multi-location Wordpress Website using Schema Pro

                          All, we're building a new version of our existing website using Wordpress and have both Yoast SEO Premium and Schema Pro installed.  Our site has 70, a medical practice, has 70 different locations. Each one of our locations has a page tile like the following: "Los Angeles | ABC Dental". The first part of the site title is the town we're located in followed by our site name. Using Schema Pro, we're not sure about what to place into the "Name" field.  You can see the direction from Schema Pro for local businesses here, https://wpschema.com/docs/add-schema-markup-for-a-local-business-page/ By default Schema Pro has the name field set to Site Title.  However, using this on all 70 or our landing pages wouldn't provide the local aspect we want.  It would just say ABC Dental.  We changed this to use a new custom field where we could enter a more descriptive name. Using our page title example of "Los Angeles | ABC Dental", would we simply enter this into the name field of Schema Pro? If not, would we format this another way such as "ABC Dental Los Angeles" We could use some help in a strategy for Schema markup for multi-location businesses, in particular, the name field.  All other information such as address, phone number, etc seems rather straight forward. Thank you for the assistance

                          Local Listings | | morciuoli
                          0
                        • chrisvogel

                          SEO - Should individual doctors at facility claim a Google My Business profile?

                          My client is a physician facility with several doctors practicing at the facility. When doing a Google search for some of their practices such as "family practice" one of the doctor's profiles will display in the Google Local pack - however it is not linked to the facility website where their profile exists. As of right now, we are using YEXT and other tools to claim Google Business Profiles for each practice, not the individual doctors. If there are unclaimed accounts for individual doctors, they are alerting Google that it’s a duplicate and should be taken down. Is this the right process to follow for SEO best practices or should we be claiming both the business and individual doctor profiles? The reason they are not claiming individual doctor profiles is to cut down on duplicate reviews as part of the Reputation Management Program. Advice much appreciated!

                          Local Listings | | chrisvogel
                          0
                        • BrianBotts.

                          Using same business number on different websites

                          Hello, I have number of websites in different locations with different business name and address with verified listings. However, I am thinking to use the same phone number on all the websites as it is difficult for me to keep track of all the numbers. So, is it okay to use the same phone number on different websites with different business name and address? Waiting for your thoughts. Brian

                          Local Listings | | BrianBotts.
                          0
                        • scott315

                          What would Cause listing to fall off local search map spot?

                          Any reason a listing that was showing in Google between the 3 and 5 spot on local map search would suddenly disappear all together from the map position for a specific keyword?

                          Local Listings | | scott315
                          0
                        • VicMark

                          Adding multiple locations business to directories

                          We have multiple locations business.
                          Adding each location business info to directories. There are same services and everything for each location. Should we keep the same description for all listings or different for each location?
                          Should we indicate Home Page URL (with 800 number, no address in footer) or location URL?

                          Local Listings | | VicMark
                          0
                        • Berner

                          Does embedding Google map help local SEO?

                          Hi I am curious if adding a embedded Google map to a footer helps for Local seo? Thank you

                          Local Listings | | Berner
                          1

                        Get started with Moz Pro!

                        Unlock the power of advanced SEO tools and data-driven insights.

                        Start my free trial
                        Products
                        • Moz Pro
                        • Moz Local
                        • Moz API
                        • Moz Data
                        • STAT
                        • Product Updates
                        Moz Solutions
                        • SMB Solutions
                        • Agency Solutions
                        • Enterprise Solutions
                        • Digital Marketers
                        Free SEO Tools
                        • Domain Authority Checker
                        • Link Explorer
                        • Keyword Explorer
                        • Competitive Research
                        • Brand Authority Checker
                        • Local Citation Checker
                        • MozBar Extension
                        • MozCast
                        Resources
                        • Blog
                        • SEO Learning Center
                        • Help Hub
                        • Beginner's Guide to SEO
                        • How-to Guides
                        • Moz Academy
                        • API Docs
                        About Moz
                        • About
                        • Team
                        • Careers
                        • Contact
                        Why Moz
                        • Case Studies
                        • Testimonials
                        Get Involved
                        • Become an Affiliate
                        • MozCon
                        • Webinars
                        • Practical Marketer Series
                        • MozPod
                        Connect with us

                        Contact the Help team

                        Join our newsletter
                        Moz logo
                        © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
                        • Accessibility
                        • Terms of Use
                        • Privacy

                        Looks like your connection to Moz was lost, please wait while we try to reconnect.