What if I don't want to reniew after my 30 free trial?
-
Dear Sirs,
This is Valeria and I d like to ask you the way to not reniew any Moz plan after my 30 days free trial.
thanks
-
Thank you so much for your kind words! It really means a lot and it motivates us to continue to strive to a much higher level for our customers
All the best,
Eli
-
dear if you really extend ur help to this LEVEL that someone using ur resources for 1 month for free and still seeks cancellation just day before .inspite of all this if someone still forget to cancel rather than taking advantage of it as iT WAS NOT UR mistake, your reply evokes admiration. i have hardly encountered any such empathetic response in my last 5 year transactions from any company.
I salute you , your reply shows WHAT AN highly esteemed brand MOZ is ...YOUR REPLIES ARE SO DIGNIFIED AND FOCUSSED ON WINNING HEART OF ITS CUSTOMERS
i read 3 times your reply as i could not blv someone respects its prospective customers SO MUCH THAT even if they gO , they will always spread positive word of mouth for MOZ
i don't KNOW why we dont appreciate such a considerate REPLY
being paralytic it is really difficult to type with thumb but i could not stop myself to express my admiration for going beyond most companies can never imagine . i wish we all atleast appreciate something like this when we HAVE GOT HABITUATED TO never let go any chance to criticize SOMETHING .
you earned .......RESPECT .
-
As Vijay mentioned, if you forgot to cancel and have been charged feel free to reach out to help@moz.com
-
Hi Valeria,
In addition to the explanation given by Eli, I would like to add that if you are charged at the end of the month by mistake, Moz has been fair enough to refund the full amount when you report it immediately.
Regards,
Vijay
-
Hey!
Thanks for contacting us!
You can cancel at any point before the end of the trial to avoid being charged. Cancellation always takes effect on the next renewal date so you'll retain access to the paid tools and data, even if you cancel on day 1.
We have a guide with a video on our Help Hub which will show you how to cancel.
Just a quick reminder that once your free trial expires your Moz Pro Campaigns will be archived and no new data will be collected. However, if you want to come back you can restore your Campaigns. We keep all your historical data for around 12 update cycles. For weekly updates, that'd be 12 weeks and 12 months for monthly updates. A couple notable exceptions would be for rankings and link histories, which we'll keep forever.
I hope this helps! Please let me know if you have any further questions about this.
Eli
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Solved i got charged by the end of the trial against my will...
i am not using the tools , and I'm not interested in them in the future... how can i get a refund ...
Product Support | | alexx12120 -
I have a draft campaign that isn't going active no matter how many times I "finish." Please help..
How do I get my campaign to go active? I am currently using the 30-day free trial.
Product Support | | JOhnClarkMartin0 -
I have assigned a Moz Pro seat to someone but they can't access a campaign's rankings report?
Hi there, I'm the account admin on a Moz Pro account. I have assigned a seat to a freelancer who's doing some work for me and they say they can't access a campaign's rankings report? The manage user's section shows them as having a seat license? It's been issued and accepted by them? Any ideas here? Thanks
Product Support | | NineFiftyNine.net0 -
Haven't received an update on site crawl issues more than a week
Hello, my account has be scheduled to have the next updated report on 1st March. However, up till now, the latest data I have for our site crawl issues is made on 21st Feb. May I know if there is any issue related to this? Any way that i can draw the data for this week?
Product Support | | Robylin10 -
How do I get 30 more days trial period?
Hi there. A week or so ago I thought I saw a message saying I could get 30 days more of the trial period if I filled out the profile. I filled it out today and have 34 moz points but still getting a message that my account is about to expire (in 3 days). Did I miss the offer because I stalled on filling out the profile? Is there anything else I could do to extend the trial? Thanks!
Product Support | | limited71 -
Do I have account access after my free trial ends?
Hi guys, Will I still have access to my account and the stats after my free trial ends and I decide not to purchase? My boss is leaving town for a month and I want to be able to give him a tour, show him numbers, etc. Aside from building new campaigns and having data updated, will I still have access to the account? Thanks in advance,
Product Support | | amitbivas0 -
I don't see all my campaigns
I don't get it.... At this URL I only see 4 of my 5 campaigns:
Product Support | | nans
http://pro.moz.com/campaigns At this URL I see all 5: http://analytics.moz.com/manage-campaigns Why the difference? How to fix?0 -
I have upgraded my account but I can't add another site. What to do?
Simple, I want to get out of my free trial. I need to work with two/three sites. I seem to have access to five accounts... but I can't add a site. Very frustrating.
Product Support | | SRamsey0