What if I don't want to reniew after my 30 free trial?
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Dear Sirs,
This is Valeria and I d like to ask you the way to not reniew any Moz plan after my 30 days free trial.
thanks
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Thank you so much for your kind words! It really means a lot and it motivates us to continue to strive to a much higher level for our customers
All the best,
Eli
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dear if you really extend ur help to this LEVEL that someone using ur resources for 1 month for free and still seeks cancellation just day before .inspite of all this if someone still forget to cancel rather than taking advantage of it as iT WAS NOT UR mistake, your reply evokes admiration. i have hardly encountered any such empathetic response in my last 5 year transactions from any company.
I salute you , your reply shows WHAT AN highly esteemed brand MOZ is ...YOUR REPLIES ARE SO DIGNIFIED AND FOCUSSED ON WINNING HEART OF ITS CUSTOMERS
i read 3 times your reply as i could not blv someone respects its prospective customers SO MUCH THAT even if they gO , they will always spread positive word of mouth for MOZ
i don't KNOW why we dont appreciate such a considerate REPLY
being paralytic it is really difficult to type with thumb but i could not stop myself to express my admiration for going beyond most companies can never imagine . i wish we all atleast appreciate something like this when we HAVE GOT HABITUATED TO never let go any chance to criticize SOMETHING .
you earned .......RESPECT .
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As Vijay mentioned, if you forgot to cancel and have been charged feel free to reach out to help@moz.com
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Hi Valeria,
In addition to the explanation given by Eli, I would like to add that if you are charged at the end of the month by mistake, Moz has been fair enough to refund the full amount when you report it immediately.
Regards,
Vijay
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Hey!
Thanks for contacting us!
You can cancel at any point before the end of the trial to avoid being charged. Cancellation always takes effect on the next renewal date so you'll retain access to the paid tools and data, even if you cancel on day 1.
We have a guide with a video on our Help Hub which will show you how to cancel.
Just a quick reminder that once your free trial expires your Moz Pro Campaigns will be archived and no new data will be collected. However, if you want to come back you can restore your Campaigns. We keep all your historical data for around 12 update cycles. For weekly updates, that'd be 12 weeks and 12 months for monthly updates. A couple notable exceptions would be for rankings and link histories, which we'll keep forever.
I hope this helps! Please let me know if you have any further questions about this.
Eli
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