Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Moved company 'Help Center' from Zendesk to Intercom, got lots of 404 errors. What now?
-
Howdy folks, excited to be part of the Moz community after lurking for years!
I'm a few weeks into my new job (Digital Marketing at Rewind) and about 10 days ago the product team moved our Help Center from Zendesk to Intercom. Apparently the import went smoothly, but it's caused one problem I'm not really sure how to go about solving:
- https://help.rewind.io/hc/en-us/articles/*** is where all our articles used to sit
- https://help.rewind.io/*** is where all our articles now are
So, for example, the following article has now moved as such:
- https://help.rewind.io/hc/en-us/articles/115001902152-Can-I-fast-forward-my-store-after-a-rewind-
- https://help.rewind.io/general-faqs-and-billing/frequently-asked-questions/can-i-fast-forward-my-store-after-a-rewind
This has created a bunch of broken URLs in places like our Shopify/BigCommerce app listings, in our email drips, and in external resources etc. I've played whackamole cleaning many of these up, but these old URLs are still indexed by Google – we're up to 475 Crawl Errors in Search Console over the past week, all of which are 404s.
I reached out to Intercom about this to see if they had something in place to help, but they just said my "best option is tracking down old links and setting up 301 redirects for those particular addressed". Browsing the Zendesk forms turned up some relevant-ish results, with the leading recommendation being to configure javascript redirects in the Zendesk document head (thread 1, thread 2, thread 3) of individual articles.
I'm comfortable setting up 301 redirects on our website, but I'm in a bit over my head in trying to determine how I could do this with content that's hosted externally and sitting on a subdomain. I have access to our Zendesk admin, so I can go in and edit stuff there, but don't have experience with javascript redirects and have read that they might not be great for such a large scale redirection.
Hopefully this is enough context for someone to provide guidance on how you think I should go about fixing things (or if there's even anything for me to do) but please let me know if there's more info I can provide.
Thanks!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Changed all external links to 'NoFollow' to fix manual action penalty. How do we get back?
I have a blog that received a Webmaster Tools message about a guidelines violation because of "unnatural outbound links" back in August. We added a plugin to make all external links 'NoFollow' links and Google removed the penalty fairly quickly. My question, how do we start changing links to 'follow' again? Or at least being able to add 'follow' links in posts going forward? I'm confused by the penalty because the blog has literally never done anything SEO-related, they have done everything via social and email. I only started working with them recently to help with their organic presence. We don't want them to hurt themselves at all, but 'follow' links are more NATURAL than having everything as 'NoFollow' links, and it helps with their own SEO by having clean external 'follow' links. Not sure if there is a perfect answer to this question because it is Google we're dealing with here, but I'm hoping someone else has some tips that I may not have thought about. Thanks!
Intermediate & Advanced SEO | | HashtagJeff0 -
Sitelinks to Sister Companies
Hi We have a number of sister companies and link to them via a drop down in the footer - are these links as dangerous as anchor text links?
Intermediate & Advanced SEO | | BeckyKey0 -
I have a lot of spammy links coming to my 404 page (the URLs have been removed now). Should i re-direct to Home?
I have a lot of spammy links pointing at my website according to MOZ. Thankfully all of them were for some URLs that we've long since removed so they're hitting my 404. Should i change the 404 with a 301 and Re-Direct that Juice to my home page or some other page or will that hurt my ranking?
Intermediate & Advanced SEO | | jagdecat0 -
Does Google Read URL's if they include a # tag? Re: SEO Value of Clean Url's
An ECWID rep stated in regards to an inquiry about how the ECWID url's are not customizable, that "an important thing is that it doesn't matter what these URLs look like, because search engines don't read anything after that # in URLs. " Example http://www.runningboards4less.com/general-motors#!/Classic-Pro-Series-Extruded-2/p/28043025/category=6593891 Basically all of this: #!/Classic-Pro-Series-Extruded-2/p/28043025/category=6593891 That is a snippet out of a conversation where ECWID said that dirty urls don't matter beyond a hashtag... Is that true? I haven't found any rule that Google or other search engines (Google is really the most important) don't index, read, or place value on the part of the url after a # tag.
Intermediate & Advanced SEO | | Atlanta-SMO0 -
How do I get rel='canonical' to eliminate the trailing slash on my home page??
I have been searching high and low. Please help if you can, and thank you if you spend the time reading this. I think this issue may be affecting most pages. SUMMARY: I want to eliminate the trailing slash that is appended to my website. SPECIFIC ISSUE: I want www.threewaystoharems.com to showing up to users and search engines without the trailing slash but try as I might it shows up like www.threewaystoharems.com/ which is the canonical link. WHY? and I'm concerned my back-links to the link without the trailing slash will not be recognized but most people are going to backlink me without a trailing slash. I don't want to loose linkjuice from the people and the search engines not being in consensus about what my page address is. THINGS I"VE TRIED: (1) I've gone in my wordpress settings under permalinks and tried to specify no trailing slash. I can do this here but not for the home page. (2) I've tried using the SEO by yoast to set the canonical page. This would work if I had a static front page, but my front page is of blog posts and so there is no advanced page settings to set the canonical tag. (3) I'd like to just find the source code of the home page, but because it is CSS, I don't know where to find the reference. I have gone into the css files of my wordpress theme looking in header and index and everywhere else looking for a specification of what the canonical page is. I am not able to find it. I'm thinking it is actually specified in the .htaccess file. (4) Went into cpanel file manager looking for files that contain Canonical. I only found a file called canonical.php . the only thing that seemed like it was worth changing was changing line 139 from $redirect_url = home_url('/'); to $redirect_url = home_url(''); nothing happened. I'm thinking it is actually specified in the .htaccess file. (5) I have gone through the .htaccess file and put thes 4 lines at the top (didn't redirect or create the proper canonical link) and then at the bottom of the file (also didn't redirect or create the proper canonical link) : RewriteEngine on
Intermediate & Advanced SEO | | Dillman
RewriteCond %{HTTP_HOST} ^([a-z.]+)?threewaystoharems.com$ [NC]
RewriteCond %{HTTP_HOST} !^www. [NC]
RewriteRule .? http://www.%1threewaystoharems.com%{REQUEST_URI} [R=301,L] Please help friends.0 -
404 Errors with my RSS Feed/sitemap
In my google webmasters I just started getting 404 errors that I'm not sure how to redirect. I'm getting quite a few that are ending in /feed/ for instance /nyc-accident-injury/feed/
Intermediate & Advanced SEO | | jsmythd
contact-us-thank-you/feed/ and then also a problem with my sitemap I guess? With /site-map/?postsort=tags The domain is pulversthompson.com0 -
Help! My Domain Authority keeps dropping! What do I do?
Hey! I just noticed my Domain Authority keeps dropping? What's happening? What do I do to get it better. I'm scared and dont know the next move to make to get this site better. Help please! Thanks! http://www.moondoggieinc.com Kristy O
Intermediate & Advanced SEO | | KristyO2 -
External 404 vs Internal 404
Which one is bad? External - when someone adds an incorrect link to your site, maybe does a typo when linking to an inner page. This page never existed on your site, google shows this as a 404 in Webmaster tools. Internal - a page existed, google indexed it, and you deleted it and didnt add a 301. Internal ones are in the webmaster's control, and i can understand if google gets upset if it sees a 404 for a URL that existed before, however surely "externally created" 404 shoudnt cause any harm cause that page never existed. And someone has inserted an incorrect link to your site.
Intermediate & Advanced SEO | | SamBuck0