Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Moved company 'Help Center' from Zendesk to Intercom, got lots of 404 errors. What now?
-
Howdy folks, excited to be part of the Moz community after lurking for years!
I'm a few weeks into my new job (Digital Marketing at Rewind) and about 10 days ago the product team moved our Help Center from Zendesk to Intercom. Apparently the import went smoothly, but it's caused one problem I'm not really sure how to go about solving:
- https://help.rewind.io/hc/en-us/articles/*** is where all our articles used to sit
- https://help.rewind.io/*** is where all our articles now are
So, for example, the following article has now moved as such:
- https://help.rewind.io/hc/en-us/articles/115001902152-Can-I-fast-forward-my-store-after-a-rewind-
- https://help.rewind.io/general-faqs-and-billing/frequently-asked-questions/can-i-fast-forward-my-store-after-a-rewind
This has created a bunch of broken URLs in places like our Shopify/BigCommerce app listings, in our email drips, and in external resources etc. I've played whackamole cleaning many of these up, but these old URLs are still indexed by Google – we're up to 475 Crawl Errors in Search Console over the past week, all of which are 404s.
I reached out to Intercom about this to see if they had something in place to help, but they just said my "best option is tracking down old links and setting up 301 redirects for those particular addressed". Browsing the Zendesk forms turned up some relevant-ish results, with the leading recommendation being to configure javascript redirects in the Zendesk document head (thread 1, thread 2, thread 3) of individual articles.
I'm comfortable setting up 301 redirects on our website, but I'm in a bit over my head in trying to determine how I could do this with content that's hosted externally and sitting on a subdomain. I have access to our Zendesk admin, so I can go in and edit stuff there, but don't have experience with javascript redirects and have read that they might not be great for such a large scale redirection.
Hopefully this is enough context for someone to provide guidance on how you think I should go about fixing things (or if there's even anything for me to do) but please let me know if there's more info I can provide.
Thanks!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Site structure: Any issues with 404'd parent folders?
Is there any issue with a 404'd parent folder in a URL? There's no links to the parent folder and a parent folder page never existed. For example say I have the following pages w/ content: /famous-dogs/lassie/
Intermediate & Advanced SEO | | dsbud
/famous-dogs/snoopy/
/famous-dogs/scooby-doo/ But I never (and maybe never plan to) created a general **/famous-dogs/ **page. Sitemaps.xml does not link to it, nor does any page on my site. Is there any concerns with doing this? Am I missing out on any sort of value that might pass to a parent folder?0 -
Forwarded vanity domains, suddenly resolving to 404 with appended URL's ending in random 5 characters
We have several vanity domains that forward to various pages on our primary domain.
Intermediate & Advanced SEO | | SS.Digital
e.g. www.vanity.com (301)--> www.mydomain.com/sub-page (200) These forwards have been in place for months or even years and have worked fine. As of yesterday, we have seen the following problem. We have made no changes in the forwarding settings. Now, inconsistently, they sometimes resolve and sometimes they do not. When we load the vanity URL with Chrome Dev Tools (Network Pane) open, it shows the following redirect chains, where xxxxx represents a random 5 character string of lower and upper case letters. (e.g. VGuTD) EXAMPLE:
www.vanity.com (302, Found) -->
www.vanity.com/xxxxx (302, Found) -->
www.vanity.com/xxxxx (302, Found) -->
www.vanity.com/xxxxx/xxxxx (302, Found) -->
www.mydomain.com/sub-page/xxxxx (404, Not Found) This is just one example, the amount of redirects, vary wildly. Sometimes there is only 1 redirect, sometimes there are as many as 5. Sometimes the request will ultimately resolve on the correct mydomain.com/sub-page, but usually it does not (as in the example above). We have cross-checked across every browser, device, private/non-private, cookies cleared, on and off of our network etc... This leads us to believe that it is not at the device or host level. Our Registrar is Godaddy. They have not encountered this issue before, and have no idea what this 5 character string is from. I tend to believe them because per our analytics, we have determined that this problem only started yesterday. Our primary question is, has anybody else encountered this problem either in the last couple days, or at any time in the past? We have come up with a solution that works to alleviate the problem, but to implement it across hundreds of vanity domains will take us an inordinate amount of time. Really hoping to fix the cause of the problem instead of just treating the symptom.0 -
Help! The website ranks fine but one of my web pages simply won't rank on Google!!!
One of our web pages will not rank on Google. The website as a whole ranks fine except just one section...We have tested and it looks fine...Google can crawl the page no problem. There are no spurious redirects in place. The content is fine. There is no duplicate page content issue. The page has a dozen product images (photos) but the load time of the page is absolutely fine. We have the submitted the page via webmaster and its fine. It gets listed but then a few hours later disappears!!! The site has not been penalised as we get good rankings with other pages. Can anyone help? Know about this problem?
Intermediate & Advanced SEO | | CayenneRed890 -
Does Google Read URL's if they include a # tag? Re: SEO Value of Clean Url's
An ECWID rep stated in regards to an inquiry about how the ECWID url's are not customizable, that "an important thing is that it doesn't matter what these URLs look like, because search engines don't read anything after that # in URLs. " Example http://www.runningboards4less.com/general-motors#!/Classic-Pro-Series-Extruded-2/p/28043025/category=6593891 Basically all of this: #!/Classic-Pro-Series-Extruded-2/p/28043025/category=6593891 That is a snippet out of a conversation where ECWID said that dirty urls don't matter beyond a hashtag... Is that true? I haven't found any rule that Google or other search engines (Google is really the most important) don't index, read, or place value on the part of the url after a # tag.
Intermediate & Advanced SEO | | Atlanta-SMO0 -
Recovering from robots.txt error
Hello, A client of mine is going through a bit of a crisis. A developer (at their end) added Disallow: / to the robots.txt file. Luckily the SEOMoz crawl ran a couple of days after this happened and alerted me to the error. The robots.txt file was quickly updated but the client has found the vast majority of their rankings have gone. It took a further 5 days for GWMT to file that the robots.txt file had been updated and since then we have "Fetched as Google" and "Submitted URL and linked pages" in GWMT. In GWMT it is still showing that that vast majority of pages are blocked in the "Blocked URLs" section, although the robots.txt file below it is now ok. I guess what I want to ask is: What else is there that we can do to recover these rankings quickly? What time scales can we expect for recovery? More importantly has anyone had any experience with this sort of situation and is full recovery normal? Thanks in advance!
Intermediate & Advanced SEO | | RikkiD220 -
How important are sitemap errors?
If there aren't any crawling / indexing issues with your site, how important do thing sitemap errors are? Do you work to always fix all errors? I know here: http://www.seomoz.org/blog/bings-duane-forrester-on-webmaster-tools-metrics-and-sitemap-quality-thresholds Duane Forrester mentions that sites with many 302's 301's will be punished--does any one know Googe's take on this?
Intermediate & Advanced SEO | | nicole.healthline0 -
Soft 404's from pages blocked by robots.txt -- cause for concern?
We're seeing soft 404 errors appear in our google webmaster tools section on pages that are blocked by robots.txt (our search result pages). Should we be concerned? Is there anything we can do about this?
Intermediate & Advanced SEO | | nicole.healthline4 -
Is there any negative SEO effect of having comma's in URL's?
Hello, I have a client who has a large ecommerce website. Some category names have been created with comma's in - which has meant that their software has automatically generated URL's with comma's in for every page that comes beneath the category in the site hierarchy. eg. 1 : http://shop.deliaonline.com/store/music,-dvd-and-games/dvds-and-blu_rays/ eg. 2 : http://shop.deliaonline.com/store/music,-dvd-and-games/dvds-and-blu_rays/action-and-adventure/ etc... I know that URL's with comma's in look a bit ugly! But is there 'any' SEO reason why URL's with comma's in are any less effective? Kind Regs, RB
Intermediate & Advanced SEO | | RichBestSEO0