Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Moved company 'Help Center' from Zendesk to Intercom, got lots of 404 errors. What now?
-
Howdy folks, excited to be part of the Moz community after lurking for years!
I'm a few weeks into my new job (Digital Marketing at Rewind) and about 10 days ago the product team moved our Help Center from Zendesk to Intercom. Apparently the import went smoothly, but it's caused one problem I'm not really sure how to go about solving:
- https://help.rewind.io/hc/en-us/articles/*** is where all our articles used to sit
- https://help.rewind.io/*** is where all our articles now are
So, for example, the following article has now moved as such:
- https://help.rewind.io/hc/en-us/articles/115001902152-Can-I-fast-forward-my-store-after-a-rewind-
- https://help.rewind.io/general-faqs-and-billing/frequently-asked-questions/can-i-fast-forward-my-store-after-a-rewind
This has created a bunch of broken URLs in places like our Shopify/BigCommerce app listings, in our email drips, and in external resources etc. I've played whackamole cleaning many of these up, but these old URLs are still indexed by Google – we're up to 475 Crawl Errors in Search Console over the past week, all of which are 404s.
I reached out to Intercom about this to see if they had something in place to help, but they just said my "best option is tracking down old links and setting up 301 redirects for those particular addressed". Browsing the Zendesk forms turned up some relevant-ish results, with the leading recommendation being to configure javascript redirects in the Zendesk document head (thread 1, thread 2, thread 3) of individual articles.
I'm comfortable setting up 301 redirects on our website, but I'm in a bit over my head in trying to determine how I could do this with content that's hosted externally and sitting on a subdomain. I have access to our Zendesk admin, so I can go in and edit stuff there, but don't have experience with javascript redirects and have read that they might not be great for such a large scale redirection.
Hopefully this is enough context for someone to provide guidance on how you think I should go about fixing things (or if there's even anything for me to do) but please let me know if there's more info I can provide.
Thanks!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Should you 'noindex' Checkout Pages?
Today I was reviewing my Moz analytics and suddenly noticed 1,000 issues with pages without a meta description. I reviewed the list and learned it is 1,000 checkout pages. That's because my website has thousands of agency pages from which you can buy a product, and it reflects that difference on each version of the checkout. So, I was thinking about no-indexing (but continuing to 'follow') these checkout pages, but wondering if it has any knock-on effects I may be unaware of? Any assistance is much appreciated. Luke
Intermediate & Advanced SEO | | Luke_Proctor0 -
Please help need some advice?
Can any of you guys please help me I have alerts on links coming in and it looks like recently someone did this, it looks maliciously done as it is only our domain mentioned and most are brand new posts? http://testosteroneclinicindenve53950.shotblogs.com/testosterone-clinic-in-denver-fundamentals-explained-6102386 http://claytondmnnp.ampedpages.com/Details-Fiction-and-testosterone-clinic-in-denver-16897309 http://vinylvehiclecarwrap38041.alltdesign.com/a-review-of-vinyl-vehicle-car-wrap-9574042 http://devinxccct.educationalimpactblog.com/1784474/little-known-facts-about-vinyl-vehicle-car-wrap http://keeganbsftf.ka-blogs.com/7488539/how-vinyl-vehicle-car-wrap-can-save-you-time-stress-and-money http://andybxoes.thezenweb.com/vinyl-vehicle-car-wrap-Fundamentals-Explained-17581028 http://kylerhfdzu.blogkoo.com/not-known-details-about-vinyl-vehicle-car-wrap-9029141 http://troyytkyn.timeblog.net/7695911/the-greatest-guide-to-vinyl-vehicle-car-wrap http://waylontyzab.pointblog.net/testosterone-clinic-in-denver-Secrets-16335972 http://testosteroneclinicindenve30516.onesmablog.com/Top-testosterone-clinic-in-denver-Secrets-17252737 http://emiliogkmop.blogofoto.com/7667522/top-guidelines-of-testosterone-clinic-in-denver http://caidenaczxt.blogs-service.com/7514172/testosterone-clinic-in-denver-fundamentals-explained http://daltonpyfms.mybjjblog.com/5-simple-statements-about-testosterone-clinic-in-denver-explained-6517932 Should I try to disavow these and submit to google or will google know our site which has been up for 5 years is not doing this? Should I do any of these https://tehnoblog.org/google-webmaster-tools-my-website-got-bombed-with-backlinks-what-to-do/
Intermediate & Advanced SEO | | BobAnderson0 -
Help with facet URLs in Magento
Hi Guys, Wondering if I can get some technical help here... We have our site britishbraces.co.uk , built in Magento. As per eCommerce sites, we have paginated pages throughout. These have rel=next/prev implemented but not correctly ( as it is not in is it in ) - this fix is in process. Our canonicals are currently incorrect as far as I believe, as even when content is filtered, the canonical takes you back to the first page URL. For example, http://www.britishbraces.co.uk/braces/x-style.html?ajaxcatalog=true&brand=380&max=51.19&min=31.19 Canonical to... http://www.britishbraces.co.uk/braces/x-style.html Which I understand to be incorrect. As I want the coloured filtered pages to be indexed ( due to search volume for colour related queries ), but I don't want the price filtered pages to be indexed - I am unsure how to implement the solution? As I understand, because rel=next/prev implemented ( with no View All page ), the rel=canonical is not necessary as Google understands page 1 is the first page in the series. Therefore, once a user has filtered by colour, there should then be a canonical pointing to the coloured filter URL? ( e.g. /product/black ) But when a user filters by price, there should be noindex on those URLs ? Or can this be blocked in robots.txt prior? My head is a little confused here and I know we have an issue because our amount of indexed pages is increasing day by day but to no solution of the facet urls. Can anybody help - apologies in advance if I have confused the matter. Thanks
Intermediate & Advanced SEO | | HappyJackJr0 -
Duplicate Content through 'Gclid'
Hello, We've had the known problem of duplicate content through the gclid parameter caused by Google Adwords. As per Google's recommendation - we added the canonical tag to every page on our site so when the bot came to each page they would go 'Ah-ha, this is the original page'. We also added the paramter to the URL parameters in Google Wemaster Tools. However, now it seems as though a canonical is automatically been given to these newly created gclid pages; below https://www.google.com.au/search?espv=2&q=site%3Awww.mypetwarehouse.com.au+inurl%3Agclid&oq=site%3A&gs_l=serp.3.0.35i39l2j0i67l4j0i10j0i67j0j0i131.58677.61871.0.63823.11.8.3.0.0.0.208.930.0j3j2.5.0....0...1c.1.64.serp..8.3.419.nUJod6dYZmI Therefore these new pages are now being indexed, causing duplicate content. Does anyone have any idea about what to do in this situation? Thanks, Stephen.
Intermediate & Advanced SEO | | MyPetWarehouse0 -
How to prevent 404's from a job board ?
I have a new client with a job listing board on their site. I am getting a bunch of 404 errors as they delete the filled jobs. Question: Should we leave the the jobs pages up for extra content and entry points to the site and put a notice like this job has been filled, please search our other job listings ? Or should I no index - no follow these pages ? Or any other suggestions - it is an employment agency site. Overall what would be the best practice going forward - we are looking at probably 20 jobs / pages per month.
Intermediate & Advanced SEO | | jlane90 -
External 404 vs Internal 404
Which one is bad? External - when someone adds an incorrect link to your site, maybe does a typo when linking to an inner page. This page never existed on your site, google shows this as a 404 in Webmaster tools. Internal - a page existed, google indexed it, and you deleted it and didnt add a 301. Internal ones are in the webmaster's control, and i can understand if google gets upset if it sees a 404 for a URL that existed before, however surely "externally created" 404 shoudnt cause any harm cause that page never existed. And someone has inserted an incorrect link to your site.
Intermediate & Advanced SEO | | SamBuck0 -
Generating 404 Errors but the Pages Exist
Hey I have recently come across an issue with several of a sites urls being seen as a 404 by bots such as Xenu, SEOMoz, Google Web Tools etc. The funny thing is, the pages exist and display fine. This happens on many of the pages which use the Modx CMS, but the index is fine. The wordpress blog in /blog/ all works fine. The only thing I can think of is that I have a conflict in the htaccess, but troubleshooting this is difficult, any tool I have found online seem useless. Have tried to rollback to previous versions but still does not work. Anyone had any experience of similar issues? Many thanks K.
Intermediate & Advanced SEO | | Found0 -
Is 404'ing a page enough to remove it from Google's index?
We set some pages to 404 status about 7 months ago, but they are still showing in Google's index (as 404's). Is there anything else I need to do to remove these?
Intermediate & Advanced SEO | | nicole.healthline0