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    3. I have subscribed for 30 days free trial. Why money has been deducted from my credit card?

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    I have subscribed for 30 days free trial. Why money has been deducted from my credit card?

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    • iamSILeadership
      iamSILeadership last edited by

      Today I have subscribed for 30 days free trial and some amount has been deducted from my credit card. Please tell me why it has been deducted?

      1 Reply Last reply Reply Quote 1
      • moz_support
        moz_support last edited by

        Hey there! Sorry for any confusion.

        There are a few possible reasons for this. We would recommend reaching out to us at help@moz.com with your account details so that we can check on your billing status in a non-public forum. Thanks!

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