Not Showing Up in Local Pack - Possible Possum Filter?
-
We have a medical practice client who isn't showing up at all on local category searches for their zip code. Wondering whether it's a Possum algorithm filter, and if so, how we can resolve this. The client is named Wall Street Dermatology, and is located in the same building as two other medical practices in the same dermatologist specialty. They share the same address (65 Broadway, New York, NY), but have different unit numbers. My client is Suite 904. To be clear, these are entirely separate businesses that are not affiliated with each other. They happen to be located in the same building. When running local searches (for example, in US zip code 10004) for the category term "dermatologist", my client is not appearing at all. The two other practices are appearing just fine. In fact, one of the competing practices has not only their practice listed, but one of their doctors individually and even one of the physician assistants. My client, Wall Street Dermatology, isn't showing up. IMO, the GMB profile is robust, with more reviews than competitors, and more content overall. While there's SEO work to be done, the citations and link profile exceeds some of the other practices who are showing up in "dermatologist" (use zip code 10004) searches. Google is showing profiles of dermatologists who haven't even claimed their profiles or have websites.One more thing: For a two-week span, the business was showing up in the 3-pack for "dermatologist" after making upgrades to the GMB profile. This was a first. So they've been there before. However, they made some changes to NAP. 1) added the providers name to the business name: "Business Name: Provider Name". 2) Updated "Suite" to "Ste" in order to match USPS. After that change, the business fell off entirely again.Note: We do appear on searches for the business name. And we do appear for some secondary keywords (for example, "Cosmetic Dermatology"), but not for the main keyword. Is this related to Possum (https://moz.com/learn/seo/google-possum)? Is Google confused that my client is related to the other practices in the same building? Any suggestions?
-
@ClaytonJ nice
-
This could be because you simply need to improve your local SEO even more, because there is often only three businesses that are displayed in the map listing, it could be because you haven't got enough quality business citations?
-
Thanks everyone for responses, although it's not been figured out. To recreate the issue (which still exists), use Bright Locals local search results checker: Choose "dermatologist" in zip code 10006, which is the location of the practice:https://www.brightlocal.com/local-search-results-checker/Then open up the Maps results to see all of the dermatologists listed. My client Wall Street Dermatology isn't appearing at all under "dermatologist" which suggests some kind of suppression that we're trying to get to the bottom of.
-
Would be nice to know what type of medical practice it is. You have companies that pioneer experimental treatments who have a foot in various buildings, then you have actual local surgeries and traditional medical practices. If you are working with medical practitioners of a very new, pioneering treatment - it may have been flagged YMYL (Your Money Your Life) and taken an EAT hit
Just throwing this out there as others seem to have the basics nailed down
-
sponnu0123,
They show up for me. I searched for "dermatologist 10004" as well as "dermatology 10004". Wall Street Dermatology ranks #1 in the local pack for both phrases.
-
There is probably not enough information for me to assist greatly.
I would recommend an audit of all location citations for the client. Check the consistency of NAP. Secondly, I would then be auditing what directories the competitors are listed in. Would analyse the companies that are listed versus yours. I would start there before -spreadsheet up competitors your client.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
VERY specific Google search result not showing
Hello, I'm doing this google search "Peruvian Lilies Delivery To Athens, Alabama globalrose", in the hopes of this page appearing. It does not! Does anyone know why this page (or most pages in out local.globalrose.com subdomain) aren't appearing on Google search results?
Local Listings | | globalrose.com0 -
Facebook Locations - Good or Bad for Local Rankings?
Our company has multiple (3) offices, including our headquarters, and each has its own Facebook page. Other than the primary company page, the other two locations have only been claimed and do not have posts, reviews, check-ins, etc. Now, Facebook recently granted us access to Facebook Locations, which, if I understand correctly, would remove 2-out-of-3 office pages and add a "Locations" tab to our primary company page where people can see the other offices. _See Starbucks Example: https://www.facebook.com/pg/Starbucks/locations/?ref=page_internal _ I've read mixed reviews regarding using the Locations feature, but nothing definitively answers whether or not this would negatively affect local rankings. Does anyone have firsthand experience going from individual business pages to a single parent business page with Locations? Is there any trustworthy documentation out there about this?
Local Listings | | MPlata1 -
For Google's Structured Data, should I change my listings from Product schema to Local Business schema?
I was reading Google's Structured Data spec, and I'm considering changing the schema of our listing pages from the Product schema to the Local Business schema. Is this a good idea? To give you a little more info, the pages that I'm classifying are listings for physical spaces that our website rents out for activities, such as meetings. Here's an example of a listing: https://www.peerspace.com/pages/listings/550ddcde2f352d0800fc186b Our goal is to add the proper schema.org tags to the page so that our spaces show up in local searches, such as "meeting space in San Francisco." The problem is that when we add location microdata (addressLocality, addressRegion, etc.) to our current "Product" schema, Google tells us that "Products" can't have a location. However, we aren't quite a "Local Business" either, since we don't publicly share our space's street addresses—only the space's neighborhood/city/state for privacy reasons. As a result, we get an error from Google's Structured Data Tool as a "Local Business" page because "streetAddress" is required for Local Businesses. Should we switch to the Local Business schema anyway, even though we get structured data errors for streetAddress? Or is it better not to include the location information in the microdata so that we don't have errors? Does Google penalize you for incomplete tags? Any input is appreciated!
Local Listings | | stuartstein0 -
Reliably Tracking Google Snack Pack Rankings
I have yet to find a way to reliably see my "snack pack" standings without going all out and using a VPN. I have moz pro and it looks like I can only track organic and local organic rankings. Anyone have a solution?
Local Listings | | zact10240 -
How can I rank for keywords Locally?
For this test I am using google's "Ad Preview and Diagnostics" tool in adwords. And I took some screen shots to show you my problem. My company name is PhillyDoors, Inc. and the website is phillydoors.com Keyword: garage door repair.
Local Listings | | phillydoors
Location: 19116, Philadelphia, PA (Location Of Office)
Ranking: 1 Locally, 1 Organically
Picture: 1 2) Keyword: garage door repair philadelphia
Location: 19116, Philadelphia, PA (Location Of Office)
Ranking: 30 Locally, 1 Organically
Picture: 2 Keyword: garage door repair.
Location: Philadelphia, PA (Location Of Office)
Ranking: 1 Locally, 1 Organically
Picture: 3 4) Keyword: garage door repair philadelphia
Location: Philadelphia, PA (Location Of Office)
Ranking: 30 Locally, 1 Organically
Picture: 4 I have done some link building in the past that is helping me rank number 1 organically. I am also using moz local and my score is 86%. (pic 5) I simply do not understand why I am ranking so well organically but my local rankings are pretty terrible. While the listing "Garage Door Repair Service" is ranking at the top of the list. I understand that it is against Google's policy to name the listing something like this when your company name and website name is completely different. What can I do to rank better locally for more keywords and more cities rather than just a single zip code? hrsZZfF TTFr1rQ aDJSwWV BnyZP BnyZP0 -
I am looking for some Local authoritative websites and aggregators of local business data
Does anyone know where I can obtain a list of aggregators of local business data for the UK? I am also looking to understand the best way to find local authoritative websites that I could build backlinks with. Hope you can help. Many thanks Nick
Local Listings | | SEM_at_Lees0 -
Not showing in local for primary keyword
I have a client in the junk removal business and I can't get him to show in local for junk removal +city. Junk removal is not a Google Plus category so we have to choose Garbage Collection Service, which everyone else does as well. I've optimized the site and the local listing pretty well, much better than the competitors, but we're still not showing. It's not that we're asking to rank better, we're just trying to get on the list for the one term that makes all the difference in this business. I feel like there's a junk removal party going on and we're not invited. I've thought about a possible over-optimization penalty, but there's no G warning or message and we use fewer keywords than our competitors and have no spammy links as some of the competition does. Some companies that are no longer in business are visible. I just can't figure out what we might be doing wrong. Any ideas or suggestions I might have missed?
Local Listings | | Dino640 -
Local Link Building Question: High DA Chambers vs Low PA Trade Groups
Hi all, We've been researching relevant, real organizations in our area that allow members to link their websites from the directory. I've basically got two buckets of prospects: Chambers of commerce type sites with more authority (DA ~40+) but less relevance to our niche (injury law) Bar associations with less authority (DA ~20) but super relevant. Assuming that they cost the same and covered the same geographic area, which links would you go after if you had to choose one or the other? Thanks in advance.
Local Listings | | LeeAbrahamson0