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Hi Joe, Thanks for reaching out! Erin here. I manage Moz's Marketing Communications Team. We actually made the sad call to sunset the Moz Perks page earlier this month. With the recent changes at Moz, we just don't have the bandwidth to support it at the moment. Sorry to catch you by surprise! To Logan's point Mozpoints are still alive and well! Sorry you didn't get a tweet, Thomas and Ria! I'll let Roger know! 
Let me know if you have any questions! Erin
Hi Ruben,
My name is Erin, and I'm on the Moz Help Team. I'm sorry if you received a generic support response. 
The truth is we don't have a timeline on when this will be fixed. Our engineers have been looking into this for over a week, but we don't have an ETA yet since it is something that needs to be fixed on a global level, and is not account specific. We always appreciate feedback, so I'll be sure to leave your question as "unanswered" so other members of the community can chime in.
As Kevin said, the Health Page (http://health.moz.com/) is a great place to stay posted on current issues. While we don't currently have this issue on our Moz Health Page, we're planning to update it!
If anyone else is having this issue, please reach out to us here: moz.com/help/contact
Happy Wednesday!
Erin
Hi Ria!
Moz Perks were a list of additional partner benefits we used to have. These perks are what are being sunsetted.
Moz Points on the other hand, are still rockin' and rollin'! MozPoints are how we reward awesome folks like you for participating in our Community! You can still earn MozPoints and work towards your very own Roger. 
Cheers,
Erin
Hi there! My name is Erin, and I'm on the Moz Help Team. iSTORM Media is totes correct. You can only track historical data for 3 competitors within a campaign at this time. The good news is we LOVE LOVE LOVE feedback like this here at Moz, and this is a request we've been tracking on our Feature Request Forum:
While I don't have an exact ETA on when we'll have this functionality in the tool, this is something we have planned! You can follow this forum for updates!
I hope this helps! Happy Tuesday!
Hi there!
Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. Unfortunately this isn't something we're able to do. When I explain how we store our data, I like to compare it to Jenga. When a game of Jenga is in the box all the blocks are safe and secure. However, once you take the game out of the box and start moving the blocks around, you run the risk of the whole tower falling over. That's how are data works. It's extremely secure, but if we were to move campaigns around from account to account, it could put other data at risk.
The only word around I can think of for this is to have your old company send you any old reports and your historical rankings CSV, and then recreate the campaign in your new account. Sorry I don't have a better solution for you! I'll definitely note this as feedback for our Product Team as well.
If you have any other questions, just shoot us an email at help@moz.com!
Cheers,
Erin
Hi! My name is Erin, and I'm on the Moz Help Team. Great answer by the way, Paddy! I just want to throw in a little more information about Just Discovered Links (JDL).
All of the links that end up in JDL come from tweeted bit.ly links. We get our data for that tool from bit.ly and they can provide us with what the associated full link is, which is how we show the full link in the tool (because the bit.ly version of the link wouldn't be very informative), but all of the Just Discovered Links come from URLs that were tweeted as a bit.ly.
Basically, if someone tweeted the page http://www.squaresocial.co/site-isnt-ranking-google-anymore/ as http://bit.ly/1jyxEpX, bit.ly would see the tweet and let our system know that A. the URL http://bit.ly/1jyxEpX was tweeted and B. that that bit.ly URL redirects to http://www.squaresocial.co/site-isnt-ranking-google-anymore. Our system then crawls the page http://www.squaresocial.co/site-isnt-ranking-google-anymore to see where that page is linking and we can see there is a link to moz.com on that page, so we include it in the Just Discovered link index for moz.com as the full URL, rather than the shortened version: http://screencast.com/t/fVs59BsYE6rT
I hope that helps!
Erin
Hi Derek!
Thank you so much for writing in! I looked into your account, and I have an answer for you.
When you first create a campaign we do a rush collection to gather data. However, anything added after the fact will update on a weekly basis. You added this GA account a few days after you created your campaign.
After the initial rush collection, your data will update weekly on the same weekday (+1 day) you created your account. You created this campaign on 1/28/14 (a Tuesday), which means your data should update by 12:00 am PST on Wednesdays.
I'm sorry for any confusion that caused, and you should see updated data by EOD tomorrow!
I hope this helps! Let me know if you have any other questions!
Cheers,
Erin
Hi James!
My name is Erin, and I'm on the Moz Help Team. Thanks for reaching out! I checked your account, and it looks like you're experiencing a known issue we're seeing with our social data. I'm sorry your campaign has been affected! I'm going to take this conversation offline and create a ticket for you in our Help Desk software. I'll loop in our engineers and follow up with you from there!
If anyone else is having issues with their social accounts, let us know.
Happy Monday!
Erin
Hi James!
Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. I'm glad to hear your data updated! You're totally right, your data does update once a week. The dates referenced throughout the Web App are the dates for the previous data collection time period, but the data is updated the day following the end of that period. So, if the app shows the weekly timeframe as August 1st-7th, this means the data was actually updated on August 8th. We update the weekly data seven days after the last update occurred, so the next update would take place on August 15th for the week of August 8th-14th and your data should update on the same day every week.
To echo what Keri said, if you run into anything like this in the future, shoot us an email at help@moz.com. We'll be better equipped to help you troubleshoot from there.
Cheers,
Erin
Hi there,
Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. This is a tricky thing to troubleshoot since we don't have a historical database for our Index, and to my knowledge we haven't changed anything about the way we gather/report this information. Sorry I can't do more for you on the support side with this one! While I can tell you how we gather the data, ideas as to why a drop like this would occur is outside of my scope of expertise.
Presashop might have a good starting point for your investigation though! I'll leave this questions as "unanswered" on my side so more folks from the community can chime in if they have any other insights.
Good Luck, and Happy Tuesday!
Erin
Hi there! Thanks for writing in to Q&A! Marc is correct across the board! If you decide to discontinue your account, you can totally come back and set back up with the same account later. Secondly, while your campaigns are suspended, they won't gather any new data. Lastly, when you discontinue your account your campaigns are archived, and you won't have access to that data.
One work around could be to download your old reports? That way you could still reference the information on some level, even if you choose to leave us.
I hope that helps! Happy Wednesday!
Erin
Hi there! Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. The time it takes our partners to update the listing really depends on how long it takes them to accept the data we push to them and update the information across their servers. This can be anywhere from 1 to 8 weeks, but can sometimes take longer.
There is no limit to how many locations you can purchase, and the cost is $49 per listing per year.
I hope that helps! Let us know if you have any other questions!
Cheers,
Erin
Hi there! Thanks for reaching out. My name is Erin, and I'm on the Moz Help Team. I appologize that it's taken us so long to get back to you, things have been a little hectic around here!
I know this might look a little wonky in OSE, but it's just because of the way we build our index. It's totally possible that you have more internal equity passing links, but that not all of them are in our index yet. Most new sites and links will be indexed by our spiders and available in Mozscape and Open Site Explorer within 60 days, but some take even longer for many of reasons, including the crawl-ability of sites, the amount of inbound links to them, and the depth of pages in subdirectories.
Just so you know, here's how we compile our index:
Therefore, if the site is not linked to by one of these seed URLs (or one of the URLs linked to by them in the next update) then it won't show up in our index. Sorry!
We update our Mozscape Index every 4 weeks. Crawling the entire Internet to look for links takes 2-3 weeks, but our crawlers are always collecting data. When we need to put the index together, we grab all the data they have collected and start processing which can take up to 3 weeks to determine which of those links are the most important. You can see our most recently updated schedule here: http://moz.com/products/api/updates
Mozscape focuses on a breadth-first approach. Therefore we almost always have content from the homepage of websites, externally linked-to pages, and pages higher up in a site's information hierarchy. However, deep pages that are buried beneath many layers of navigation are sometimes missed and it may be several index updates before we catch all of these.
If our crawlers or data sources are blocked from reaching those URLs, they may not be included in our index (though links that point to those pages will still be available). Finally, the URLs seen by Mozscape must be linked-to by other documents on the web or our index will not include them.
Whew! Sorry for the long answer, I just wanted to be as thorough as possible. I hope this helps, and if you have any other questions, just shoot us an email at help@moz.com.
Cheers!
Erin
Hi there! Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. Sorry for any confusion here!
Unfortunately you can't manually pair a keyword to a landing page in the app.
Basically we look at the keywords that you're tracking in your campaign, and your landing pages. Then we throw in a little secret sauce to give you a guesstimation of which of your tracked keywords could be bringing traffic to your landing pages. Here's a screenshot of one of my campaigns to help illustrate.
This handy article from our Help Hub also explains our Landing Pages feature in more depth.
I hope this helps, and have an awesome day!
Erin
Hi there! Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team! Google isn't one of our partners, so we don't actually use their basic formatting. The formatting we use is compatible with the requirements of our partners (Axiom, Localeze, Factual, Foursquare, Best of the Web, Infogroup, and Superpages). When uploading your CSV to Moz Local, you'll want to follow these guidelines.
Once you purchase a listing through Moz Local, we push your data out to our partners. From there they push your data out to their partners, and so on, and so on.... There's a really great visual of how the local search ecosystem works here. Since it's considered a best practice I recommend you upload your listing with your actual business name, and keep the formatting that way moving forward. That said, if you really want to use Google's formatting, you can manually edit this in Google AFTER you've gone through the verification process with Moz Local. If you run into any issues with your CSV, just email us at help@moz.com
I'll leave this question marked as "unanswered" in case anyone else from the community wants to chime in! I hope this helps, and have a great day!
Erin
Hi Jos,
Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. Our crawls have been delayed, and we're currently working through the backlog. Thanks for your patience! Keep in mind that the Crawl Test is cached for 48 hours, so if you run them too close together you'll see the same data.
I curled your site from our servers, and I came back with a 404. Usually this means that your site is blocking us on the server level- and explains why your site comes back with a 200 from a Header Checker, but a 404 from our servers. I did a little digging but wasn't able to come up with much, so you'll want to loop in your web dev to see if they can shed some more light on what might be happening. I'm sorry there's not more I can do for you on the support side with this one!
I don't want to share any private site details over the interwebz, so if you have any follow up questions email the Help Team.
I hope that helps, and happy Monday!
Cheers,
Erin
Hi Eric!
Thanks for reaching out. My name is Erin, and I'm on the Moz Help Team. Unfortunately there's no upgrade option to get more competitors. With our current pricing tiers when you upgrade you get more data (ie keywords, pages crawled, campaigns, and social accounts). The only exception functionality wise here is branded reporting.
The only work around I can think of for the time being is to set up multiple campaigns for your site, and add your various competitors to those campaigns. The good news is, we 
feedback here at Moz, and this is definitely something I'll send up the river to our Product Team. You can also chime in on our Feature Request Forum. Our Product Team checks this forum pretty regularly, and they might be able to shed more light on whether or not this is something we can bake in down the road.
I hope this helps!
Cheers,
Erin
Hi Brian!
Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. I looked into your account, and it looks like the listings your tried to upload are already being managed by someone else (http://screencast.com/t/IaiCxEMiJ). You can find them under the "Validation Needed" tab (http://screencast.com/t/sbXF9P92). Unfortunately there's not much we can do on the support side with this one! Since the listings have already been purchased, you'll need to reach out to the folks who are currently managing the listing to get everything sorted out. I'm sorry I can't do more to help, but if you have any other questions, please reach out to us at help@moz.com.
Kindly,
Erin
Hi Chris!
Earth here. Actually, it just me, Erin.
Unfortunately we don't have a way to parse out the information from the Dashboard module. It's a whole kaboodle.
While it won't include DA, you can add modules for Traffic from Search to look at your overall Organic Traffic.
http://www.screencast.com/t/5xv5QDmpR
http://www.screencast.com/t/yL9xXqoaB
The only traffic we measure in Moz Analytics is Organic, so your total visits in the app won't reflect any paid search.
I'll leave this questions as "unanswered" just in case anyone from the community wants to chime in!
I hope this helps, and have an awesome day!
Erin
Hi there! My name is Erin, and I'm on the Moz Help Team. Thanks for reaching out, and I appologize for the confusion. This came to our attention back in May, and one of our Product Managers wrote an answer to another Q&A about it as well. Basically both Google GB and Google UK map to google.co.uk, and this is just a funny bug on our end. When you create your campaign choose google.co.uk .
I hope this helps, and let us know if you have any other questions!
Cheers,
Erin
Hi there! Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. I appologize that it's taken us so long to get back to you, things have been a little hectic around here!
There are a few things going on here. For starters, it looks like you just created your campaign on 9/15/2014. We can only track historical data back to the date you created your campaign, which means we don't have a year's worth of data to report on. We'd need a time machine to retrieve your data for the past year, and while I keep asking for a DeLorean, our engineers have yet to reproduce the Doc's technology. 
Additionally, we don't actually have a yearly reporting option. You can set up Custom Reports to run weekly and monthly, but not for the entire year. We love love love feedback though, so I'll definitely note this for our Product Team! You can also chime in on our Feature Request Forum. Our Product Team keeps pretty close tabs on this forum, and they will let you know if your idea is something we could bake in down the road!
I hope this helps, and have a great rest of your week!
Cheers,
Erin
Hi there,
Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. I appologize that it's taken me so long to respond to your question. You actually had me stumped! When we look at keyword usage we don't have any kind of limit, and we definitely crawl H2 and H3 tags. I'm going to need to take this conversation offline and loop in a our engineers to look into this further. I'll follow up with you via email when I have more information!
Thanks for your patience, and you'll be hearing from me shortly!
Cheers,
Erin
Hi there!
Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. I think I need more information to help you troubleshoot this. Do you mean to say that the G+ Page has 10,000 like? Or 10,000 linked to it? Are you seeing this information somewhere in your campaign?
Once we have more information, we should be able to help you troubleshoot this further!
Cheers,
Erin
Hi Alan!
Thanks for reaching out. My name is Erin, and I'm on the Moz Help Team. I'll do my best to address all of your questions!
On-Page looks at more than where you're ranking for a keyword. This tool is telling you how well optimized your keyword is for the URL your ranking for. You can read more about it all here in this handy article from our Help Hub!
When you initially set up a campaign you'll see GA data (if you have a profile linked), Keyword Rankings (as long as the were added during campaign set up), and your competitive metrics within a few hours. All of your other data should populate within 7 days.
After that, your campaign will update every seven days. So for example, your LL SEO 3 campaign was created on August 21st. That means that your next update will occur on August 28th, and show your data from August 21st-August 27th. Your campaign should also update on the same day every week.
Yes, it's possible. It really just depends on how you have your site set up. Campaigns have a 90% tolerance for duplicate content. This includes all the source code on the page and not just the viewable text. So if a URL is at least 90% similar in code to another URL, this warning will appear.
You can run your own tests using this tool: http://www.webconfs.com/similar-page-checker.php
We don't know what standard Google uses, but it's safe to say they are a bit more sophisticated than us - so you might be okay in this regard as long as you have a couple hundred words of unique text per page. Google won't say how much duplicate content is too much, so we like to be better safe than sorry.
As long as you have your 301 set up correctly, this should be fine.
I hope this helps! If you have any other questions, feel free to email us at help@moz.com!
Cheers,
Erin
Hi there!
Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. Sorry to hear you ran into this!
This sounds a little wonky! For bio searches there aren't any limits, and for comparison and analyze reports there are limits of 500 reports (per hour, which would be pretty impressive to hit!) if you're a Pro user.
If you're still running into this, can you email us at help@moz.com? We just need the following information:
We should be able to help you troubleshoot from there! We look forward to seeing your email!
Cheers,
Erin
Ahoy!
Erin here. I'm a lead on the Help Team here at Moz! Sorry for the confusion! Our Crawl Test data is actually cached for 48 hours, which is why you're seeing the same issues after 6 hours/same day after you've made fixes. In order to get the most accurate results, you'll want to wait at least 48 hours between Crawl Tests.
I hope this helps, and if you have any other questions, feel free to shoot us an email at help@moz.com!
Yours til the Chocolate Chips,
Erin