Welcome to the Q&A Forum
Browse the forum for helpful insights and fresh discussions about all things SEO.
Hi Ria!
Moz Perks were a list of additional partner benefits we used to have. These perks are what are being sunsetted.
Moz Points on the other hand, are still rockin' and rollin'! MozPoints are how we reward awesome folks like you for participating in our Community! You can still earn MozPoints and work towards your very own Roger. 
Cheers,
Erin
Hi Joe, Thanks for reaching out! Erin here. I manage Moz's Marketing Communications Team. We actually made the sad call to sunset the Moz Perks page earlier this month. With the recent changes at Moz, we just don't have the bandwidth to support it at the moment. Sorry to catch you by surprise! To Logan's point Mozpoints are still alive and well! Sorry you didn't get a tweet, Thomas and Ria! I'll let Roger know! 
Let me know if you have any questions! Erin
Hi there! Sorry I'm so late to the game!
My name is Erin, and I'm the Help Team here at Moz. This product pushes your listing's name, address, and phone number out across the web. Moz Local is meant for physical brick and mortar business locations that serve customers at their locations. So, if you're an e-commerce site, Moz Local isn't the best option for you.
That said, if you also have a storefront, this could be a good option for this location!
Let us know if you have any other questions!
Cheers,
Erin
Ahoy!
Erin here. I'm a lead on the Help Team here at Moz! Sorry for the confusion! Our Crawl Test data is actually cached for 48 hours, which is why you're seeing the same issues after 6 hours/same day after you've made fixes. In order to get the most accurate results, you'll want to wait at least 48 hours between Crawl Tests.
I hope this helps, and if you have any other questions, feel free to shoot us an email at help@moz.com!
Yours til the Chocolate Chips,
Erin
Hi there!
Good news! All those pesky "pending" keywords are cleared out. You're good to go! Thanks for your patience while we got this fixed, and have a great week!
Cheers,
Erin
Hi there!
Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. I just looked into your Keyword Analysis, and you definitely have a lot of keywords pending! I'm going to take this conversation offline so I can troubleshoot this further. I'll create a request for you in our Help Desk software, and follow up with via email you as soon as I have some answers.
See you on the flip side!
Erin
Hi there!
Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. The bad news is there's not currently a way to sort your campaigns alphabetically. The good news is this is EXCELLENT feedback, and we 
feedback here at Moz! We actually have a meeting with our Product Team each week to talk about these kinds of insights. While I can't guarantee this is something we'll be able to bake in, I can guarantee that we'll be taking this suggestion into account!
Sorry I can't do more in the meantime you get these sorted for you alphabetically! My workaround is usually to "Command+F" till I find what I'm looking for.
I hope that helps, and please let us know if you have any other questions!
Cheers,
Erin
Hi there!
Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. Sorry to hear you ran into this!
This sounds a little wonky! For bio searches there aren't any limits, and for comparison and analyze reports there are limits of 500 reports (per hour, which would be pretty impressive to hit!) if you're a Pro user.
If you're still running into this, can you email us at help@moz.com? We just need the following information:
We should be able to help you troubleshoot from there! We look forward to seeing your email!
Cheers,
Erin
Hi Dan,
Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. As far as I know there's nothing wrong with the mentions feature, but we need more information to be able to look into this for you.
If you feel like you've found a bug, the best thing to do is to email us directly at help@moz.com. Q&A is a great place to ask the community for SEO advice, or to ask about functionalities of the tool. But if you feel like you've found a bug, the best thing to do is email us so we can troubleshoot and investigate. In order to really dig in to issues like this, we need the following information:
I hope this helps, and we look forward to seeing your email!
Cheers,
Erin
Hi Josh!
Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. It looks like you've been working with David and Michael on this, and I'm really glad to see that you've brought this question to our awesome community! While we're able to tell you how our site detects duplicate content, advising you on how to implement strategy on your site is a little out of our realm of expertise. I'd have to be a web dev or a consultant to point you in the right direction, and the truth is I was a history major.
Sorry we don't have more resources for you on this one! It's my hope that someone here in the community has some insights for you. I'll leave this question as "unanswered" in hopes that someone has some advice.
Good luck, and have a wonderful weekend!
Erin
Hi there!
My name is Erin, and I'm on the Help Team here at Moz. Thanks for writing in to Q&A! I appologize that it took us so long to respond to your initial support email! We always aim to get back to folks as soon as we can, but we've been a little slammed lately. It looks like our amazing Mozzer Alliancer Annette followed up with you on Friday afternoon, and I'll be taking this request over from here. Our engineers are currently looking in to this. I'll follow up with you via email as soon as I have more information.
Cheers!
Erin
Hi there!
Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. If you're still running into this, shoot us an email at help@moz.com. We should be able to help you trouble shoot this from there.
Cheers,
Erin
Hi there!
Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. I think I need more information to help you troubleshoot this. Do you mean to say that the G+ Page has 10,000 like? Or 10,000 linked to it? Are you seeing this information somewhere in your campaign?
Once we have more information, we should be able to help you troubleshoot this further!
Cheers,
Erin
Hi there!
Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. Sorry to hear you're running into this error! What browser are you using? Our tools are optimized for Chrome and Firefox, so if you're running another browser that could be causing problems.
If you continue to run into this, shoot us an email at help@moz.com, and let us know which PDF you're trying to generate. We'll be able to help you troubleshoot this from there!
Cheers,
Erin
Hi Ruben!
Thanks for reaching out. I appologize that it's taken us so long to answer this question in Q&A! As far as I can tell, we never received an email notice that it was here. Our engineers are currently looking into why this might be happening (it's been pretty one-off).
Are you still running into this? I just looked into your account, and it looks I was able to pull up your old Custom Reports. If this is still an issue, shoot us an email at help@moz.com. We'll take this offline and dig into this from there!
Cheers,
Erin
Hi Francois!
My name is Erin, and I'm on the Help Team here at Moz. Thanks for reaching out! Can you shoot us an email at help@moz.com. We just need the following information:
1. The email the account is under
2. The campaign that's giving you grief
3. A link to you G+ page
We should be able to help you troubleshoot from there!
Cheers,
Erin
Hi Stephen!
My name is Erin, and I'm on the Moz Help Team. Thanks for reaching out! Pixelbypixel is totally right, OSE isn't the end all be all of SEO.
I looked into your site, and I'm guessing that the reason we're only pulling 10 internal links into the index is because your site has javascript. OSE has always had a heck of a time crawling past javascript, which would explain why you aren't seeing more links. I agree with Pixelbypixel in that it's good to compare with Majestic and Ahrefs. Each index will give you a different perspective on how your site it doing.
I hope this helps, and happy Tuesday!
Erin
Hi Benny!
I just searched our Help Desk software, and I wasn't able to find any emails from the address you use to login to Moz. It's totally possible that you wrote in from another email address, so no worries there.
Thank you for understanding that we've been a little swamped. We have limited coverage on the weekends, but we do answer emails on a first come first serve basis. I promise that we'll get back to you as soon as we can!
Happy Friday!
Erin
Hi there!
Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. In order to help you troubleshoot this, I'm going to need a little more information. Can you email us at help@moz.com and let us know the domain you're referring to? Once we have that, we'll be able to look into this further!
Cheers,
Erin
Hi there! Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. I appologize that it's taken us so long to get back to you, things have been a little hectic around here!
There are a few things going on here. For starters, it looks like you just created your campaign on 9/15/2014. We can only track historical data back to the date you created your campaign, which means we don't have a year's worth of data to report on. We'd need a time machine to retrieve your data for the past year, and while I keep asking for a DeLorean, our engineers have yet to reproduce the Doc's technology. 
Additionally, we don't actually have a yearly reporting option. You can set up Custom Reports to run weekly and monthly, but not for the entire year. We love love love feedback though, so I'll definitely note this for our Product Team! You can also chime in on our Feature Request Forum. Our Product Team keeps pretty close tabs on this forum, and they will let you know if your idea is something we could bake in down the road!
I hope this helps, and have a great rest of your week!
Cheers,
Erin
Hi there! Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. I appologize that it's taken us so long to get back to you, things have been a little hectic around here!
While I'd need to see exactly which keywords you're ranking for (contacting us as Bryan suggested would be the best avenue for this :)), I can still throw out a few guesses as to what's going on.
For starters, make sure you're checking your rankings from an incognito or private browsing window. When we check for rankings we don't take any kind of local rankings into account, all of our results are as unbiased as possible. This could explain why you're seeing this discrepancy.
Also, double check to make sure you're tracking the correct domain. For example, if you're tracking your root domain (example.com), but actually ranking for your subdomain (www.example.com), your results will be a little wonky.
I hope this helps, and feel free to shoot us an email at help@moz.com if you still have questions!
Cheers,
Erin
Hi there! Thanks for reaching out. My name is Erin, and I'm on the Moz Help Team. I appologize that it's taken us so long to get back to you, things have been a little hectic around here!
I know this might look a little wonky in OSE, but it's just because of the way we build our index. It's totally possible that you have more internal equity passing links, but that not all of them are in our index yet. Most new sites and links will be indexed by our spiders and available in Mozscape and Open Site Explorer within 60 days, but some take even longer for many of reasons, including the crawl-ability of sites, the amount of inbound links to them, and the depth of pages in subdirectories.
Just so you know, here's how we compile our index:
Therefore, if the site is not linked to by one of these seed URLs (or one of the URLs linked to by them in the next update) then it won't show up in our index. Sorry! 
We update our Mozscape Index every 4 weeks. Crawling the entire Internet to look for links takes 2-3 weeks, but our crawlers are always collecting data. When we need to put the index together, we grab all the data they have collected and start processing which can take up to 3 weeks to determine which of those links are the most important. You can see our most recently updated schedule here: http://moz.com/products/api/updates
Mozscape focuses on a breadth-first approach. Therefore we almost always have content from the homepage of websites, externally linked-to pages, and pages higher up in a site's information hierarchy. However, deep pages that are buried beneath many layers of navigation are sometimes missed and it may be several index updates before we catch all of these.
If our crawlers or data sources are blocked from reaching those URLs, they may not be included in our index (though links that point to those pages will still be available). Finally, the URLs seen by Mozscape must be linked-to by other documents on the web or our index will not include them.
Whew! Sorry for the long answer, I just wanted to be as thorough as possible. I hope this helps, and if you have any other questions, just shoot us an email at help@moz.com.
Cheers!
Erin
Hi Matthew!
Thanks for reaching out! I appologize that it's taken us so long to get back to you, things have been a little hectic around here! My name is Erin, and I'm on the Moz Help Team. You're totally right, you'll want to shoot us an email at help@moz.com with the URL you're using so we can dig into this and see if we can figure out why you're running into this "oops" error. Without knowing the URL you're trying to use, it's impossible for me to speculate as to what could be going on.
I'll leave this marked as "unanswered" in case you want to keep working with Bryan, and we look forward to your email!
Cheers!
Erin
Hi Chris!
Earth here. Actually, it just me, Erin.
Unfortunately we don't have a way to parse out the information from the Dashboard module. It's a whole kaboodle.
While it won't include DA, you can add modules for Traffic from Search to look at your overall Organic Traffic.
http://www.screencast.com/t/5xv5QDmpR
http://www.screencast.com/t/yL9xXqoaB
The only traffic we measure in Moz Analytics is Organic, so your total visits in the app won't reflect any paid search.
I'll leave this questions as "unanswered" just in case anyone from the community wants to chime in!
I hope this helps, and have an awesome day!
Erin
Hi there! Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. Sorry for any confusion here!
Unfortunately you can't manually pair a keyword to a landing page in the app.
Basically we look at the keywords that you're tracking in your campaign, and your landing pages. Then we throw in a little secret sauce to give you a guesstimation of which of your tracked keywords could be bringing traffic to your landing pages. Here's a screenshot of one of my campaigns to help illustrate.
This handy article from our Help Hub also explains our Landing Pages feature in more depth.
I hope this helps, and have an awesome day!
Erin
Hi Helpmecloud!
My name is Erin, and I'm on the Help Team here at Moz. Thanks for reaching out! Pixelbypixel is totally right, our tools have a really hard time reading non-UTF8 characters, which is why you're running into this! Unfortunately we don't currently have any work arounds for this, nor do we currently have anything on our roadmap.
Sorry I can't do more for you on the support side for this one. The good news is we LOVE LOVE LOVE feedback here at Moz. I'll definitely note this for our Product Team. I'd also like to encourage you to post this to our Feature Request Forum! Our Product Team monitors this forum, and they can chime in and let you know whether or not your idea is something we can bake in down the road!
Have a great day!
Erin
Hi there!
Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. I appologize for any confusion here. I downloaded your crawl CSV for kmtstore.com, and everything looked fine. From what I can tell Google has 296 pages indexed for your site, and we crawled 241.
Our crawler starts with your home page and uses recursive crawling to find pages on your site through the links we find. Thus, your homepage is the only seed we use to crawl your site. We know that Google uses multiple seeds, so it could be possible Google is indexing more pages that way. Since we use recursive crawling, if these product pages aren't linked to your homepage, our crawler won't be able to pick them up.
I hope this helps, and if you have any other questions, please reach out to us at help@moz.com! We'll be able to take this conversation offline and answer any other questions for you from there!
Cheers!
Erin
Hi there!
Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. Unfortunately due to the nature of how Moz Local works, we aren't able to delete published listings. When you purchase Moz Local we immediately start pushing your data out to our parters, and once that process has started we don't have a way to stop it until the subscription comes up for renewal. Local is a year long subscription, so when you're up for renewal you'll be able to cancel the subscription moving forward, which would remove the listing from your dashboard. Depending on the partner the listing might might revert back to it's original state, and lose some enhanced content.
Sorry we can't do more for you on the support side with this one, and if you have any other questions feel free to shoot us an email at help@moz.com!
Cheers!
Erin
Hi there!
Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. Thanks for jumping in Fredrik and LinkAssistant! Fredrik is correct, our tool has a hard time getting through any AJAX, which is why we're not picking up your keyword.
If you have any other questions, feel free to shoot us an email at help@moz.com!
Cheers,
Erin
Hi there,
Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. I appologize that it's taken me so long to respond to your question. You actually had me stumped! When we look at keyword usage we don't have any kind of limit, and we definitely crawl H2 and H3 tags. I'm going to need to take this conversation offline and loop in a our engineers to look into this further. I'll follow up with you via email when I have more information!
Thanks for your patience, and you'll be hearing from me shortly!
Cheers,
Erin
Hi there,
Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. You can choose Google as a search engine and we'll show you those rankings, but as Keri stated we're only able to show search volume for Bing.
All of our searches run as if you're doing a search in an incognito or private browsing window. This means that if you choose google.com to check a keyword, we'll show you global, non-biased results. Your location won't come into play at all. If you are interested in local keywords, you can try added a geo modifier to your keyword. So for example, instead of tracking "pizza" you could track "pizza Seattle."
I hope this helps!
Cheers,
Erin
Hi Minh Tam,
Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. I looked into your site, and it looks like the issue is with slow load times. We aren't able to create a campaign with your URL because the site is timing out.
Here's where this gets tricky...While I can tell you the issue, I don't have too much to offer in the way of a solution. I'm not an SEO or a Webdev, so I don't have the knowledge to give you any tips here. I ran a quick search in Q&A on how to optimize your site's load speed, so hopefully this query will help you find some answers! The good news is our wonderful community is full of folks who can chime in and help you with this! I'll leave this question as "unanswered" in case they have anything to add to the conversation!
I'm sorry I can't do more on the support side for this one! Still, I hope this helps. Good luck!
Erin
Hi Eric!
Thanks for reaching out. My name is Erin, and I'm on the Moz Help Team. Unfortunately there's no upgrade option to get more competitors. With our current pricing tiers when you upgrade you get more data (ie keywords, pages crawled, campaigns, and social accounts). The only exception functionality wise here is branded reporting.
The only work around I can think of for the time being is to set up multiple campaigns for your site, and add your various competitors to those campaigns. The good news is, we feedback here at Moz, and this is definitely something I'll send up the river to our Product Team. You can also chime in on our Feature Request Forum. Our Product Team checks this forum pretty regularly, and they might be able to shed more light on whether or not this is something we can bake in down the road.
I hope this helps!
Cheers,
Erin
Hi there! Thanks for reaching out. My name is Erin, and I'm on the Moz Help Team. We're going to need a little more information to help you troubleshoot this. Can you email us at help@moz.com and let us know the query you're using in Fresh Web Explorer? We'll help you dig into this from there!
Cheers,
Erin
Hi Alan!
Thanks for reaching out. My name is Erin, and I'm on the Moz Help Team. I'll do my best to address all of your questions!
On-Page looks at more than where you're ranking for a keyword. This tool is telling you how well optimized your keyword is for the URL your ranking for. You can read more about it all here in this handy article from our Help Hub!
When you initially set up a campaign you'll see GA data (if you have a profile linked), Keyword Rankings (as long as the were added during campaign set up), and your competitive metrics within a few hours. All of your other data should populate within 7 days.
After that, your campaign will update every seven days. So for example, your LL SEO 3 campaign was created on August 21st. That means that your next update will occur on August 28th, and show your data from August 21st-August 27th. Your campaign should also update on the same day every week.
Yes, it's possible. It really just depends on how you have your site set up. Campaigns have a 90% tolerance for duplicate content. This includes all the source code on the page and not just the viewable text. So if a URL is at least 90% similar in code to another URL, this warning will appear.
You can run your own tests using this tool: http://www.webconfs.com/similar-page-checker.php
We don't know what standard Google uses, but it's safe to say they are a bit more sophisticated than us - so you might be okay in this regard as long as you have a couple hundred words of unique text per page. Google won't say how much duplicate content is too much, so we like to be better safe than sorry.
As long as you have your 301 set up correctly, this should be fine.
I hope this helps! If you have any other questions, feel free to email us at help@moz.com!
Cheers,
Erin
Hi there!
Thanks for reaching out. My name is Erin, and I'm on the Moz Help Team. I appologize for any confusion here.
The issue isn't with Hilton's site, this is just a formatting hiccup. When you're running a report with On-Page, double check and make sure that there aren't any spaces before or after the URL. If there's a space anywhere, you'll get this error (http://screencast.com/t/h0jCtGIj). Once you delete any spaces, you should be all set (http://screencast.com/t/ClNvuyPL3Xjw)!
I hope this helps, and if you have any questions email us at help@moz.com!
Cheers,
Erin
Hi Brian!
Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. I looked into your account, and it looks like the listings your tried to upload are already being managed by someone else (http://screencast.com/t/IaiCxEMiJ). You can find them under the "Validation Needed" tab (http://screencast.com/t/sbXF9P92). Unfortunately there's not much we can do on the support side with this one! Since the listings have already been purchased, you'll need to reach out to the folks who are currently managing the listing to get everything sorted out. I'm sorry I can't do more to help, but if you have any other questions, please reach out to us at help@moz.com.
Kindly,
Erin
Hi there. My name is Erin, and I'm on the Moz Help team. Thanks for reaching out with such a great question! You're totally correct about AHREFS. They pull there link data from different sources, so they're always going to show different information than OSE.
Hubspot does get at least some of their information for their Link Tool from our API, but I don't think we're their only source. I pinged a few team members to see if they had any ideas, but they closest thing we could find was this article. If they're showing a backlink that we aren't it's likely that they're using other sources. Sorry I can't shed more light on this! The truth is I'm not totally sure all the sources Hubspot uses. In regards to OSE I can tell you that we update our Mozscape Index about once a month. You can always check for our next update here. I hope this helps! If you have any other questions, just email help@moz.com.
Cheers,
Erin
Hi there!
Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. Unfortunately this isn't something we're able to do. When I explain how we store our data, I like to compare it to Jenga. When a game of Jenga is in the box all the blocks are safe and secure. However, once you take the game out of the box and start moving the blocks around, you run the risk of the whole tower falling over. That's how are data works. It's extremely secure, but if we were to move campaigns around from account to account, it could put other data at risk.
The only word around I can think of for this is to have your old company send you any old reports and your historical rankings CSV, and then recreate the campaign in your new account. Sorry I don't have a better solution for you! I'll definitely note this as feedback for our Product Team as well.
If you have any other questions, just shoot us an email at help@moz.com!
Cheers,
Erin
Hi there! Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. Thanks for jumping in Devanur!
WebMarkets, I'm definitely going to need more information to help you troubleshoot this! Can you email us at help@moz.com and let us know which campaign you're referring to, and what you mean by "keyword volume." We should be able to help you further from there!
Cheers,
Erin
Hi there,
Thanks for reaching out. My name is Erin, and I'm on the Moz Help Team. It looks like you already chimed in on a thread with Keri, and I'll try to shed more light on this limit here as well. As Keri said, the 400 limit was something we had in place in the past. We recently brought that limit back due to some abuse of the system. We're definitely open to feedback on what this limit could potentially be, we just need to be mindful that the limit doesn't impact our service ability.
All of our subscriptions have the same limits in regards to the Research Tools. This means that if you were to upgrade from the Standard Plan to the Medium Plan, you'd go from 300 keywords to 750 in your campaigns, but your limits for Keyword Difficulty would still be the same (400 per day).
I'm definitely noting your feedback for our Product Team. If you have any other questions, please feel free to email us at help@moz.com.
Cheers,
Erin
Hi Jeannie,
Sorry to hear you're still running into these issues. Unfortunately I don't have a direct email address. For troubleshooting purposes it's best to keep all requests in our Help Desk, as it's much easier for me to loop in devs and engineers if I need to do additional troubleshooting.
I've emailed you from our Help Desk several times, so my guess is everything I send is being gobbled up by your spam filters. Have you done a search for noreply@moz.com? My messages should pop up. I'm more than happy to help you troubleshoot this from there!
Kindly,
Erin
Hi there! Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team! Google isn't one of our partners, so we don't actually use their basic formatting. The formatting we use is compatible with the requirements of our partners (Axiom, Localeze, Factual, Foursquare, Best of the Web, Infogroup, and Superpages). When uploading your CSV to Moz Local, you'll want to follow these guidelines.
Once you purchase a listing through Moz Local, we push your data out to our partners. From there they push your data out to their partners, and so on, and so on.... There's a really great visual of how the local search ecosystem works here. Since it's considered a best practice I recommend you upload your listing with your actual business name, and keep the formatting that way moving forward. That said, if you really want to use Google's formatting, you can manually edit this in Google AFTER you've gone through the verification process with Moz Local. If you run into any issues with your CSV, just email us at help@moz.com
I'll leave this question marked as "unanswered" in case anyone else from the community wants to chime in! I hope this helps, and have a great day!
Erin
Hi James!
Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. I'm glad to hear your data updated! You're totally right, your data does update once a week. The dates referenced throughout the Web App are the dates for the previous data collection time period, but the data is updated the day following the end of that period. So, if the app shows the weekly timeframe as August 1st-7th, this means the data was actually updated on August 8th. We update the weekly data seven days after the last update occurred, so the next update would take place on August 15th for the week of August 8th-14th and your data should update on the same day every week.
To echo what Keri said, if you run into anything like this in the future, shoot us an email at help@moz.com. We'll be better equipped to help you troubleshoot from there.
Cheers,
Erin
Hi there! My name is Erin, and I'm on the Moz Help Team. Thanks for reaching out! If you upgrade nothing will happen to your existing campaigns. An upgrade just increases your limits, and frees up space more more juicy data. You should be good to go!
However, if at some point you decided to downgrade, you'd want to lower your limits within your campaigns first. The system won't delete campaigns, but if you downgrade plans before lowering your limits, it will archive certain campaigns so you don't go over your data.
I hope that helps, and let me know if you have any other questions!
Cheers,
Erin
Hi there! My name is Erin, and I'm on the Moz Help Team. Thanks for reaching out, and I appologize for the confusion. This came to our attention back in May, and one of our Product Managers wrote an answer to another Q&A about it as well. Basically both Google GB and Google UK map to google.co.uk, and this is just a funny bug on our end. When you create your campaign choose google.co.uk .
I hope this helps, and let us know if you have any other questions!
Cheers,
Erin
Hi there! Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. Sorry to hear you're running into this! I want to respect your privacy and keep your campaign details off the interwebz. Can you email us at help@moz.com and let us know the campaign/custom report that's giving your grief? We can investigate this further from there!
We look forward to seeing your email!
Erin
Hi there,
Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. This is a tricky thing to troubleshoot since we don't have a historical database for our Index, and to my knowledge we haven't changed anything about the way we gather/report this information. Sorry I can't do more for you on the support side with this one! While I can tell you how we gather the data, ideas as to why a drop like this would occur is outside of my scope of expertise.
Presashop might have a good starting point for your investigation though! I'll leave this questions as "unanswered" on my side so more folks from the community can chime in if they have any other insights.
Good Luck, and Happy Tuesday!
Erin
Hi Alex!
Thanks for reaching out! My name is Erin, and I'm on the Moz Help team!
Sorry to hear you're having trouble with your Custom Reports! I want to respect your privacy, so can you email help@moz.com and let us know which campaign/report is giving your grief? We'll look into things further from there!
You're totally right about the missing campaign stats! We're planning to give that section of the app a facelift, which is why it looks a little empty for the time being.
I hope that helps, and I look forward to seeing your email!
Cheers,
Erin
Hi Jeannie,
Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. Our free trial is for our Standard subscription, which is why you were charged when you upgraded to Medium. Sorry for the confusion there!
I don't want to share your campaign details over the Interwebz, but I'm seeing 5 campaigns in your active tab (http://analytics.moz.com/manage-campaigns#active), and it looks like 3 of them were created today. Are you still running into issues? It looks like you have several archived campaigns as well (http://analytics.moz.com/manage-campaigns#archived). I was actually the Helpster who emailed you Friday morning. If you still haven't seen the message, check your spam folder from noreply@moz.com. You can always contact us here, or email us directly help@moz.com. I'll just dive into your questions.
1. Make the adding campaigns thing work asap (I need to make the client reports soon).
Are you still having issues here? I'm seeing three new campaigns that look like they were created today! If so, follow up with us via email at help@moz.com, or in the support ticket you and I already have open. That way we your campaign details won't be on a public forum.
2. Make it so my old archived ones, when I click the activate button work.
Unfortunately you won't be able to activate archived campaigns it that campaign will put you over your account limits. Can you let us know which campaigns you want to re-activate? We can dig into things further from there.
3. If they are feeling nice for wasting hours of my time, maybe refunding my sub for the month and putting me back on the free trial or something.
I'm sorry you feel like your time was wasted. We really want to help you troubleshoot this. Either follow up with in the support ticket we have open, or email us at help@moz.com and we'll get this all figured out.
Cheers,
Erin