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Hi Micha,
Thanks for reaching out. My name is Erin, and I'm on the Moz Help Team. Can you email us and let us know the specific campaign/reports that you're having issues with? We can help you look into this from there.
We look forward to hearing from you, and Happy Monday!
Erin
Hi Jos,
Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. Our crawls have been delayed, and we're currently working through the backlog. Thanks for your patience! Keep in mind that the Crawl Test is cached for 48 hours, so if you run them too close together you'll see the same data.
I curled your site from our servers, and I came back with a 404. Usually this means that your site is blocking us on the server level- and explains why your site comes back with a 200 from a Header Checker, but a 404 from our servers. I did a little digging but wasn't able to come up with much, so you'll want to loop in your web dev to see if they can shed some more light on what might be happening. I'm sorry there's not more I can do for you on the support side with this one!
I don't want to share any private site details over the interwebz, so if you have any follow up questions email the Help Team. 
I hope that helps, and happy Monday!
Cheers,
Erin
Hi Noah,
Thanks for reaching out. My name is Erin, and I'm on the Moz Help Team. Sorry to hear you're running into this! It looks like your campaigns were archived back in April due to a billing hiccup.
I'm seeing your active campaigns under http://analytics.moz.com/manage-campaigns#active, and your archived campaigns under http://analytics.moz.com/manage-campaigns#archived. The reason you currently aren't able to unarchive your older campaigns is because activating them would put you over your account limits. Have you tried archiving your newly created campaigns, and re-activating the old ones?
I don't want to share your campaign details over the intewebz, so if you're still running into issues, contact us Helpsters. Can you also send us screenshots of any error message you're seeing?
We look forward to hearing from you, and happy Monday!
Erin
Hi there! Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. The time it takes our partners to update the listing really depends on how long it takes them to accept the data we push to them and update the information across their servers. This can be anywhere from 1 to 8 weeks, but can sometimes take longer.
There is no limit to how many locations you can purchase, and the cost is $49 per listing per year.
I hope that helps! Let us know if you have any other questions!
Cheers,
Erin
Hi James!
My name is Erin, and I'm on the Moz Help Team. Thanks for reaching out! I checked your account, and it looks like you're experiencing a known issue we're seeing with our social data. I'm sorry your campaign has been affected! I'm going to take this conversation offline and create a ticket for you in our Help Desk software. I'll loop in our engineers and follow up with you from there!
If anyone else is having issues with their social accounts, let us know.
Happy Monday!
Erin
Hi there!
Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. Unfortunately we don't have a work around for this right now, and we can only show the top 25 pages for Social Metrics. Sorry for any inconvenience this has caused! I'll be sure to note this feedback for our Product Team!
I hope this helps, and happy Thursday!
Erin
Hi Christine!
Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. I'm not sure what you mean when you say "real time" Twitter monitoring, but our social metrics do update daily. If you have a campaign set up, you can choose to view a daily, weekly, or monthly (if your campaign is old enough to have this view ) breakdown of your social data. If you haven't already, you should check out Followerwonk to get a really deep dive into your Twitter metrics!
http://moz.com/help/guides/research-tools/followerwonk
I hope this helps! If you have any other questions let us know at https://moz.com/help/contact
Happy Monday!
Erin
Hi! My name is Erin, and I'm on the Moz Help Team. Great answer by the way, Paddy! I just want to throw in a little more information about Just Discovered Links (JDL).
All of the links that end up in JDL come from tweeted bit.ly links. We get our data for that tool from bit.ly and they can provide us with what the associated full link is, which is how we show the full link in the tool (because the bit.ly version of the link wouldn't be very informative), but all of the Just Discovered Links come from URLs that were tweeted as a bit.ly.
Basically, if someone tweeted the page http://www.squaresocial.co/site-isnt-ranking-google-anymore/ as http://bit.ly/1jyxEpX, bit.ly would see the tweet and let our system know that A. the URL http://bit.ly/1jyxEpX was tweeted and B. that that bit.ly URL redirects to http://www.squaresocial.co/site-isnt-ranking-google-anymore. Our system then crawls the page http://www.squaresocial.co/site-isnt-ranking-google-anymore to see where that page is linking and we can see there is a link to moz.com on that page, so we include it in the Just Discovered link index for moz.com as the full URL, rather than the shortened version: http://screencast.com/t/fVs59BsYE6rT
I hope that helps!
Erin
Hi there,
My name is Erin, and I'm on the Moz Help Team. Thanks for reaching out! Unfortunately we don't have a way to generate reports from the past. We'd need a time machine for that, and while the engineers are working on building us our very own DeLorean, they've yet to replicate the Doc's technology. If you set up a custom report, you'll be able to those past reports, but we can't retroactively create them for you.
I hope that helps! Happy Tuesday!
Erin
Hi there! My name is Erin, and I'm on the Moz Help Team. Thanks for reaching out! The dates referenced throughout the Web App are the dates for the previous data collection time period, but the data is updated the day following the end of that period.
So, if the app shows the weekly timeframe as April 2nd-8th, this means the data was actually updated on April 9th. We update the weekly data seven days after the last update occurred, so the next update would take place on April 16th (yesterday) for the week of April 9th-15th and your data should update on the same day every week at 12:00 am PST.
Sorry for any confusion! I just checked your campaign, and I'm showing dates in the dashboard.
Happy Thursday!
Erin
Hi Ruben,
My name is Erin, and I'm on the Moz Help Team. I'm sorry if you received a generic support response. 
The truth is we don't have a timeline on when this will be fixed. Our engineers have been looking into this for over a week, but we don't have an ETA yet since it is something that needs to be fixed on a global level, and is not account specific. We always appreciate feedback, so I'll be sure to leave your question as "unanswered" so other members of the community can chime in.
As Kevin said, the Health Page (http://health.moz.com/) is a great place to stay posted on current issues. While we don't currently have this issue on our Moz Health Page, we're planning to update it!
If anyone else is having this issue, please reach out to us here: moz.com/help/contact
Happy Wednesday!
Erin
Hi there!
My name is Erin, and I'm on the Moz Help Team. Sorry for the confusion here. There was some miscommunication in our FAQ, and this isn't actually a bug. Chris gave you some great advice on how to fix this though! I know you have a ticket open with us as well, so if you have any other questions you can follow up with us there!
Happy Monday!
Erin
Hi there!
My name is Erin, and I'm on the Moz Help Team. Thanks for reaching out! I'm happy to hear you already submitted a ticket! That will be a better place to troubleshoot this issue, and it'll keep your campaign details off the interwebz. We're all about transparency, but we still want to respect your privacy! 
I love the keyword format you used in your initial post! If you haven't already done so, it'd be super if you could give us that information in the ticket, with all the applicable keywords filled in.
We looks forward to following up with you via your ticket! Happy Wednesday!
Erin
Hi there! My name is Erin, and I'm on the Moz Help Team. iSTORM Media is totes correct. You can only track historical data for 3 competitors within a campaign at this time. The good news is we LOVE LOVE LOVE feedback like this here at Moz, and this is a request we've been tracking on our Feature Request Forum:
While I don't have an exact ETA on when we'll have this functionality in the tool, this is something we have planned! You can follow this forum for updates!
I hope this helps! Happy Tuesday!
Hi Patrick,
My name is Erin, and I'm on the Moz Help Team. Thanks for reaching out! This question is a little tricky, as I can't see any historic page level data from OSE. All I can check is historic domain level data within your campaign. I looked at your historic data in your Competitive Link Metrics, and I didn't see any dramatic change there to reflect this kind of a drop in your LDR's.
We are kicking around ideas on better historical databases, but there's nothing set in stone right now. Currently the only data points we have are based on domains in the current index. I apologize that I don't have a more concrete answer for you, but this is the best I've got with the tools available to me. If you have any other questions, feel free to reach out to us at help@moz.com.
Happy Friday!
Erin
Hi Damian!
My name is Erin, and I'm on the Moz Help Team. Thanks for writing in! I looked briefly at your campaigns, and it looks like the reason you aren't seeing data is because you still haven't added certain things to track. For example, it looks like you haven't added any keywords to one of your campaigns. I also noticed that you haven't connected any of your social accounts to your campaigns. I know our tool has a lot of components! Have you had a chance to check out the Help Hub? It's chalk full of lots of digestible videos and nifty facts to help you learn about our tools:
http://moz.com/help/guides/getting-started
If you have more specific questions about our tools or your campaign, shoot us an email at help@moz.com so we can troubleshoot with you without sharing your private campaign information all over the interwebs.
Happy Tuesday!
Erin
Hi Tonya,
My name is Erin, and I'm on the Moz Help Team. Thanks for reaching out! Sorry to hear that you're having trouble with your GA connection! That's no fun. Don't worry about your GA data, it's stored safe and sound within GA. You won't lose any data when your profile disconnects.
Before we go any further, make sure that you're an least an admin on the GA account you're trying to connect.
A lot of times with GA issues, the problem is a bad Oauth token. What's an Oauth token you say?! Let me explain!
Google goes through a process called Oauth when it comes to authorizing access of services that are linked to your Google account. Under any single Google account, there are about 20 tokens account wide. Those tokens are used to provide access for a variety of services from Gmail to apps on your phone. Once you hit the limit, which is 20 for most users, the system automatically revokes the oldest token to provide a new one. If your Moz token is the oldest token, it can render it stale. I'm not certain if this is causing the issue on your account, but it is a great place to start troubleshooting.
You may be able to correct the issue by manually revoking your tokens to make room for new ones on your account and then reconnecting the account to Moz. Here are the instructions on how to do that:
I hope that helps! If you're still running into problems, shoot us an email at help@moz.com!
Happy Tuesday!
Erin
Hi there!
Thanks for writing in to Q&A! As Martijin stated earlier, our API doesn't have rank tracking data. Our API has URL Data. Here's more info on our API, and what it does: http://moz.com/products/api.
As Thomas said, Rank Tracker would be the only tool we have that will fit your needs. However, Rank Tracker will only track 50 keywords for 50 domains over time. To track all 100 of your domains, you'd need to have two separate Standard subscriptions. The nice thing about this is that Rank Tracker will track your keyword data week over week automatically. That said, each Standard subscription is $99 a month, so you'd have to decided if spending roughly $200 a month for this one feature makes sense for your business.
I'll defer to our community to recommend other tools, as they're more knowledgable! Both Thomas and Martijin seem to think AuthorityLabs could be a good option, so I'd check it out!
I hope this helps! Let us know if you have any other questions!
Cheers,
Erin
Hi there! Thanks for writing in to Q&A! Marc is correct across the board! If you decide to discontinue your account, you can totally come back and set back up with the same account later. Secondly, while your campaigns are suspended, they won't gather any new data. Lastly, when you discontinue your account your campaigns are archived, and you won't have access to that data.
One work around could be to download your old reports? That way you could still reference the information on some level, even if you choose to leave us.
I hope that helps! Happy Wednesday!
Erin
Hi Jens!
Thanks for writing in to Q&A! I'm sorry to hear you're seeing data discrepancies between your campaign and your CSV. That's not fun! To investigate this further, I'd like to take this conversation offline. That way I can investigate your account while still respecting your privacy.
Can you send an email to help@moz.com? In that email can you tell me the specific campaign you're having trouble with, and screenshots of what you're seeing in your campaign versus what you're seeing in your CSV? That way I can see exactly what you're seeing!
We look forward to hearing from you, and happy Thursday!
Erin
Hi Dave! Thanks for writing in to Q&A!
Oi, I'm sorry to hear your PDF's are looking blurry! I looked into your account, and from what I can tell they look like all the "normal" PDF's we've been generating.
That said, we've been getting some feedback about blurry PDF's lately. I'll note that you've noticed this as well, and pass this feedback up the river!
I hope this helps! Let us know if you have any other questions!
Happy Thursday!
Erin
Hi there!
Thanks for writing in to Q&A!
I ran a few tests adding your new website, and I have a troubleshooting idea for you!
When you add your new site, make sure there are no spaces before or after the actual URL. I tried adding your site with spaces, and I got the same "There was a problem saving your custom URLs" error.
I hope that helps! If you're still having problems, shoot us an email at help@moz.com!
Have a fabulous rest of your day!
Erin
Hi Adam!
Thanks for writing in to Q&A! Let's dive right into this nitty gritty!
There are a lot of reasons you could be seeing these data discrepancies. If you're seeing more GWT errors, it could be because they have 'discovered links' through different means. Moz starts with your home page and uses recursive crawling to find pages on your site. We keep crawling until we stop finding unique links, or until we hit your page crawl limit. Bottom line, when we crawl your site your homepage is the only seed. We know that Google uses multiple seeds, so it could be possible Google is indexing more pages that way.
403 errors are agent specific. There's also a possibility that on a server level you're blocking WMT from crawling, but not rogerbot.
I looked into your account, and it looks like we're only crawling about 3,500 pages. Also, we generally limit our crawls to about 200 links per page. When I looked into your account, I saw that in most cases you had well beyond 200 internal links per page.
We have a few different options moving forward. To help you further I need examples of the following:
-specific URLs that show GWT errors, but don't show errors on Moz.
-a link hierarchy from that URL that goes back to your homepage.
I want to respect your privacy, so if you'd like to take this conversation offline, please email us at help@moz.com!
I hope this helps! Let me know if you have any other questions!
Have a great rest of your Thursday!
Erin
Hi Todd,
Thanks for writing in to Q&A! I know all of this can feel confusing sometimes, but don't worry! We're all in this together, and we're here to help!!!!
There could be a few things going on here. For starters, if your inbound links are "no follow," then we won't follow them. That could cause a problem.
It could also be that we don't have your inbound links in our index. One way to test this is to find a URL that you know is linking to you, and put it in OSE. If it doesn't show up there, it definitely means it's not in our index.
If you ever need more help, you can always reach out to us as help@moz.com!
Have a great rest of your week!
Cheers!
Erin
Hi Derek!
Thank you so much for writing in! I looked into your account, and I have an answer for you.
When you first create a campaign we do a rush collection to gather data. However, anything added after the fact will update on a weekly basis. You added this GA account a few days after you created your campaign.
After the initial rush collection, your data will update weekly on the same weekday (+1 day) you created your account. You created this campaign on 1/28/14 (a Tuesday), which means your data should update by 12:00 am PST on Wednesdays.
I'm sorry for any confusion that caused, and you should see updated data by EOD tomorrow!
I hope this helps! Let me know if you have any other questions!
Cheers,
Erin
Hi there!
Thank you so much for reaching out! We're currently working on a monthly reporting feature that might offer the additional timeframe options you're looking for. However...I don't have an ETA on this feature, nor am I sure that it will be exactly what you're looking for. The good news is we have an outlet for great ideas like this! I'd love to point you to our Feature Request Forum!
https://seomoz.zendesk.com/forums/293194-Moz-Feature-Requests
You can post feature requests in this forum so our product team can review them and let you know if and when we can bake them in! I hope this helps! Let me know if you have any other questions!
Cheers!
Erin
P.S. I personally don't have any tutorials for transforming CSV's into lovely graphs, but I'm sure someone here does!