Welcome to the Q&A Forum

Hi Alexandre,

Like the heading says, it's actually a notice, not a warning. It's there to let you know to look at your code and make sure things are set up correctly, and that you're not pointing all of the canonical tags at the home page for example.

These are just notices. As long as things look correct to you (you're not doing a rel canonical to the home page for each of your internal pages) things are good and you can happily ignore that.

Thanks for posting that Martijn, I was just about to dig up that link myself.

One thing to remember is that even if you change nothing about your site (on-site or off-site), your competitors are still working and changing things. If keep everything the same, your competitors could still be out there working harder, and there goes your rank.

An alternate question is -- do you need each and every page in your site in the html index? Consider how Verizon lays theirs out http://www.verizonwireless.com/b2c/sitemap.jsp where they show the main pages, but not each and every individual page.

I'd also contact your host and let them know that you may be getting a spike in traffic on a particular day, and to please not shut the site down. Depending on the site architecture, look at putting in some type of caching and otherwise prepare for an increased load. Make sure the image file sizes on your home page are optimized, etc.

One person's personalization can be another person's tracking and invasion of privacy. On a serious note, do you have some ideas for personalization that aren't as intrusive?

I think the answer is different for each business. For SEOmoz, Twitter is our primary social channel. That's where people come to ask us questions, where we promote our posts, announce site outages, etc. Our customers use Facebook to communicate with us about 1/10 as much as they do Twitter regarding our site. I don't have the traffic stats in front of me, but I know for communicating with our customers, Twitter beats Facebook hands down.

And I know for other companies it is just the opposite. They'll have all kinds of conversations with their customers on Facebook, and nobody talks to their Twitter account. Try it out, see what works for you.

Hi Sarah,

You should have heard back from the help desk now. It looks like a response may have gone to your junk filter. Let me know if you haven't heard back yet.

Keri

Hi everyone,

Just a quick note to let you know the keyword difficulty tool is working again. Thanks for your patience!

Keri

Hi everyone,

Just a quick note to let you know the keyword difficulty tool is working again. Thanks for your patience!

Keri

Hi everyone,

Just a quick note to let you know the keyword difficulty tool is working again. Thanks for your patience!

Keri

Hi Scott,

Sadly, we don't have quite the server farms and processing power and PhDs that Google and Bing have to throw at this, so we don't have as robust an index. For sites that you can't verify in Google Webmaster Tools, don't forget to check out Bing. They announced at SMX Advanced in June of 2012 that they're again offering up a ton of link data for even non-verified sites.

Probably because I don't think we record your birthday anywhere.

Can you talk to the client and tell them you have an idea to build their links AND reduce some of the load on their sales and support personnel? Get content by having someone (you, or someone technical that is on contract) talk with the sales and support people and get FAQs about the products. Put on the web what they normally have to answer individually on the phone. Make your site better than the manufacturer when it comes to being the place to go for regarding controls.

For a more specific link idea, does the company sell to universities at all? Could you promote any type of deal for professors to be able to order supplies for engineering classes? Offer educational material that a prof could use on their syllabus that has a link back to you?

Have you checked out FollowerWonk? It's now a part of your SEOmoz Pro toolset, and it might have some features that are useful for you.

We just posted an explanation about the rankings issue, including keyword difficulty, at http://www.seomoz.org/blog/where-are-my-rankings.

Howdy everyone,

Just wanted to let you know the Mozbar and OSE are working again. Thanks for your patience!

We're frustrated on this end too. We have one update that we've rolled out that we'll see how it does for fixing things. The coffee around here this morning has been going fast and brewed really dark as we try to get everything working again.

Hi Raphael,

I'm so sorry you've been experiencing problems. Can you let me know what you've seen that has been down for a month? I can work with you and help desk to get that fixed -- I'm not aware of an outage for a month that's affected everyone.

Thanks,

Keri

Here are the details about the banner (it's for brand pages). https://business.twitter.com/en/advertise/enhanced-profile/

Hi Mark,

We're sorry you've been seeing these problems for so long. On our end, we know of problems with the Keyword Difficulty Tool and Rank Tracker since Friday of last week, and Mozbar/OSE since early this (Thursday) morning.

We'll be keeping our Twitter feed updated with the status as we know it. We're still tracking down what happened to OSE right now.

We're aware of the problem and working on it. We're updating Twitter as we have information, and help desk has been online for the last couple of hours letting people know that it's us and not you. So sorry about this everyone. We'll let you know when we have an ETA about things.

We have been having keyword problems since Friday, and this OSE problem cropped up in the middle of the night Seattle time last night/this morning.

Hi Sarah,

Mind sending me a PM with your info? Did you email help@seomoz.org, or a different email? If you emailed help, there should have been an automated response with a ticket number. If you give me that in a PM I'll track down what happened. We usually respond in a day or two.

Keri

Hi! The current outage is not related to the outage from July. We have had issues with this tool since Friday, and are working on it, and will be tweeting as we have more info. We're not happy about the issue either, and have been working on it since Friday, including on the long holiday weekend.

Hi Robert,

We're having a problem with our rankings tracker right now, so it's our problem and not something you're doing wrong. So sorry about that. We're working on fixing things up as fast as we can.

Keri

Hi Ganesh,

Keep in mind that what you're seeing as PageRank is the toolbar PR that Google updates once every few months and is not necessarily what Google internally uses (which is updated very frequently).

I'd look at other metrics. Are you making sales/conversions? Getting leads? Getting targeted visitors?

Hi Chandana,

Is that your actual domain? I'm not getting anything for that URL.

Usually if you have two domains with identical content, you would want to 301 redirect one domain to the other domain.

Hi Bloodyruber,

If you could send a screenshot of the tool not working and not having any error message to our help desk at help@seomoz.org that would be great. We're not aware of any browser combination where the error message is not displaying. There should be a message saying that there is a problem gathering analysis data for your request in the Keyword Difficulty Tool. I'm not sure if we can change the message to reflect specific information about this outage, but the message in general should be there.

I've heard of this before with Wordpress being hacked. I'm having one of our associates who is an expert at WP come over and comment and help walk you through a fix.

Hi Bloodyuber,

We've had a problem with the keyword difficulty tool starting on Friday of last week (lovely timing, as we started on a long holiday weekend with some people having out-of-area vacations planned far in advance). We've made several Twitter status updates about it, responded to questions about it in Q&A, and updated the messaging system within the app itself.

It sounds like we must have missed something, if it seems to you nobody cares. Please let us know where else we can add messaging, and we'll be happy to do so.

The tool is down still right now. We're still figuring out ways to get this working right now. We don't have an estimated time for it to be fixed, but will keep Q&A and Twitter updated when we know more information.

The words are getting cropped in the iPhone feed, though they looked OK on the desktop. Not sure if there's much you can do about it, since I think it's a FB thing, sadly.

Hi Rick,

I've wondered the same, and my gut tells me that it's a feature instead of a bug. FB recently changed it so the top and bottom are equally cut off in your feed, instead of just the bottom. My guess is that they want people to click on the image and see the full image and thus increase clicks/engagements/chances for advertising. I've been away from my RSS feed for a few days, so I don't know if someone like Inside Facebook has a post discussing this.

Hi Johnathan,

We know that it is down, and we're working on it. I thought that the messaging was changed to let people know it would be longer than 20 minutes. I'm not sure of the current ETA for a fix now, but we are working on it, and have been all weekend. We're keeping the Twitter feed updated when we have information, and you're also welcome to create a help ticket -- we'll let you know when it's fixed if you do that.

Thanks!

Keri

Hi Paularu,

I'm sorry that you missed my reply in the other thread with a similar comment. We did have an outage a couple of months ago, and have had a separate outage that has occurred over the past couple of days.

The timing of this problem is an issue, since several people had already planned vacations with limited internet connectivity over the long US holiday weekend. We have had over 90 internal messages regarding the outage, so we are working on it. I do apologize again for the outage, we are frustrated on this end as well.

Welcome! We're happy to have you here, and glad to have helped you solve your problem.

Hi Paularu,

There is a thread from a previous time we had an outage, and someone has added to that thread for this outage, but the keyword difficulty tool has not been down that entire time. It's been down just a couple of days, and while it is a holiday weekend in the US, we do have employees working on getting it fixed as we speak. We'll keep the SEOmoz twitter feed updated as we have more information about the status.

Thanks for adding this information! I had wondered why people I hardly knew were sharing something "directly" with me.

Did you know we have a feature request forum at https://seomoz.zendesk.com/forums/293194-seomoz-pro-feature-requests that's just perfect for these types of suggestions? This sounds like a great one to write up. Thanks!

Hi! I believe we're having an issue with the keyword rankings. I'm not sure of the full status, as I was on vacation today, but if you open a ticket with the help desk at http://www.seomoz.org/help they'll keep you in the loop. thanks!

Hi! I've had the day off as a holiday today, but I know that there are some issues with the tool and that we are working on them. Could you open a ticket at our help desk at http://www.seomoz.org/help? That way we can notify you when things are fixed. Thanks so much for your patience, and I'm glad you're otherwise enjoying SEOmoz.

The quick answer is that we could either crawl all of Twitter...or we could crawl some of Twitter, and crawl some of the rest of the web. We just don't have the resources to crawl all of Twitter right now, so not everything there gets picked up in OSE.

Here's an SEOmoz post about it that may be of help. http://www.seomoz.org/blog/web-site-migration-guide-tips-for-seos