Can you send an email to help@moz.com with your business information so that our Help Team can take a look? Thanks Wanda!
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- kevin.loesken
Latest posts made by kevin.loesken
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RE: Will MOZ Local Claim the Foursquare listing for me?
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RE: Local business check
Hi there!
Could you send us an email to help@moz.com with the name, address, and phone number of your business so that we can take a look? If you have the direct Moz Local link, that would help as well. Thanks!
Kevin
Help Team -
RE: 901 error code showing url back to back in crawl
Hi Jason,
Can you send us your information to help@moz.com so that we can investigate this further?
Thanks!
Kevin
Help Team -
RE: Moz Bar not providing any data. Tried logging out/back in and un/re-installing, but no dice.
Hi Dan,
We're currently experiencing issues with DA/PA for MozBar. Keep watch on our Health page for updates, and thanks for reporting it here!
http://health.moz.com/Kevin
Help Team -
RE: Can Moz change this on the Subscriptions dashboard?
Hi Tim,
Great feedback! I'll pass this along to the team who works on this display. We love hearing improvements to our tools like this, so thank you for sending
Kevin
Help Team -
RE: Will MOZ Local Claim the Foursquare listing for me?
Hi there!
Foursquare authentication effectively allows Moz Local to update Foursquare listings on your behalf, as they require a Foursquare account to exist and be connected in Moz Local. To get this process rolling, you'll simply need to:
- Head on over to the 'Foursquare' tab on the lefthand side of your Dashboard.
- Connect an existing Foursquare account by clicking the '+ Foursquare Account' button at the top. (You can create one here if you don't have one already: https://foursquare.com/signup/)
- Click the 'Claim' button to the right of your listings in the 'Foursquare' tab.
If you have any issues with that, send us a message at help@moz.com with your listing information and we'll take a look. Thanks!
Kevin
Help Team -
RE: Yellowpages, Yelp, & HotFrog Are All Unavailable.
Hi there! Sorry for the trouble with our Indirect Network partners. It happens from time to time that we aren't able to display the pages of some partners, generally due to an issue with their API. However, these should be resolved shortly and your listings should appear again soon. If you notice that this persists, please reach out to us at help@moz.com and we'll take another look. Thanks!
Kevin
Help Team -
RE: Has anyone had to deal with Moz crawl issues on their Zendesk support site?
Hi there! If you haven't already, feel free to write into us at help@moz.com with your campaign details. We can then take a look at your campaign and offer potential suggestions. Thanks!
Kevin
Help Team -
RE: Moz Point Swag
Hi Mike!
Our Community Manager goes through and manually reviews mozPoints about once a month, but the process timeline is not set in stone and it's all dependent on that manual review. As the mozPoints page mentions, these points are accrued for being a great Moz community member! It's fun, it builds a sense of community, and it encourages participation. It also helps those of us who author content for the blog to know whether our posts are valuable and/or interesting to our readers. You can read more about mozPoints here in case you haven't read this before: https://moz.com/community/mozpoints
Someday we'll automate this process but until then, just keep an eye out and we'll get you that access as soon as we can. See you around the community and have a great day!Thank you,
Kevin
Help Team -
RE: Top Pages in OSE
Nope! If you could summarize the issue one more time with your examples, we'll get back to you shortly.
Best posts made by kevin.loesken
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RE: Can I move analytics campaigns from one Moz Pro account to another?
Hi Stephen!
It is true that it is currently not possible to transfer campaign data between campaigns or accounts. This is something that has been requested before and again recently, so I will resurface this with the product team to let them know it is still being asked for.
Thanks for bringing this up!
Kevin
Help Team -
RE: Moz Bar not providing any data. Tried logging out/back in and un/re-installing, but no dice.
Hi Dan,
We're currently experiencing issues with DA/PA for MozBar. Keep watch on our Health page for updates, and thanks for reporting it here!
http://health.moz.com/Kevin
Help Team -
RE: Error getting your data in moz ose
Thanks for the heads up about Open Site Explorer. We are currently looking into this. You can follow the progress of the outage here:
http://health.moz.com/Kevin
Help Team -
RE: Moz Point Swag
Hi Mike!
Our Community Manager goes through and manually reviews mozPoints about once a month, but the process timeline is not set in stone and it's all dependent on that manual review. As the mozPoints page mentions, these points are accrued for being a great Moz community member! It's fun, it builds a sense of community, and it encourages participation. It also helps those of us who author content for the blog to know whether our posts are valuable and/or interesting to our readers. You can read more about mozPoints here in case you haven't read this before: https://moz.com/community/mozpoints
Someday we'll automate this process but until then, just keep an eye out and we'll get you that access as soon as we can. See you around the community and have a great day!Thank you,
Kevin
Help Team -
RE: Swapping Verification Source - Moz Local UK
Hi David!
Can you send us an email at help@moz.com so that we can check into this further? Feel free to ask for Kevin directly and I'll work with you on your listings.
Thanks!
Kevin
Help Team -
RE: Yellowpages, Yelp, & HotFrog Are All Unavailable.
Hi there! Sorry for the trouble with our Indirect Network partners. It happens from time to time that we aren't able to display the pages of some partners, generally due to an issue with their API. However, these should be resolved shortly and your listings should appear again soon. If you notice that this persists, please reach out to us at help@moz.com and we'll take another look. Thanks!
Kevin
Help Team -
RE: Page break in custom report
Hi Benjamin!
Great question about the page breaks! This is not something that is currently available, but it's a good idea and one that I will pass on.
As far as notes go, you can definitely add in Notes to explain the data in your modules. These are available in the "Design Report" section of a Custom Report on the left of the modules that you've chosen. Just click and drag over the yellow box to the section in your report that you'd like to see them, and add in any notes you'd like!
I hope this helps Have an awesome day!
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RE: Moz disconnecting from Google Analytics
Hi Nikki!
Could you send a ticket to our Help Team at help@moz.com so that we can take a look at your specific campaign? There are a couple different reasons why this could be happening, so it'd be great to take a look.
Thanks!
Kevin
Help Team -
RE: Why there is a big gap between MOZ and Google Analytics Keyword Ranking for my website?
Hi Floriane!
Could you send your question to help@moz.com so that we can take a look at your campaign and see why this might be happening?
Thanks!
Kevin
Help Team -
RE: If I "close" a duplicate listing on Factual, Acxiom, SuperPages, Bing or Localeze, what exactly happens?
Hi there!
When you click "Close" for a duplicate location surfacing for your listing, the end result will be that the duplicate page is completely removed, not left active and marked as Permanently Closed. Moz Local does create a page of your business for each partner site in our Direct Network by pulling the name, address, and phone number from your verified Google+ or Facebook page.
You can read all about how Moz Local works here: https://moz.com/local/faq
I hope this helps - thank you!
Kevin
Help Team
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