Welcome to the Q&A Forum

Can you send an email to help@moz.com with your business information so that our Help Team can take a look? Thanks Wanda!

Hi there!

Could you send us an email to help@moz.com with the name, address, and phone number of your business so that we can take a look? If you have the direct Moz Local link, that would help as well. Thanks!

Kevin
Help Team

Hi Jason,

Can you send us your information to help@moz.com so that we can investigate this further?

Thanks!

Kevin
Help Team

Hi Dan,

We're currently experiencing issues with DA/PA for MozBar. Keep watch on our Health page for updates, and thanks for reporting it here!
http://health.moz.com/

Kevin
Help Team

Hi Tim,

Great feedback! I'll pass this along to the team who works on this display. We love hearing improvements to our tools like this, so thank you for sending

Kevin
Help Team

Hi there!

Foursquare authentication effectively allows Moz Local to update Foursquare listings on your behalf, as they require a Foursquare account to exist and be connected in Moz Local. To get this process rolling, you'll simply need to:

1. Head on over to the 'Foursquare' tab on the lefthand side of your Dashboard.
2. Connect an existing Foursquare account by clicking the '+ Foursquare Account' button at the top. (You can create one here if you don't have one already: https://foursquare.com/signup/)
3. Click the 'Claim' button to the right of your listings in the 'Foursquare' tab.

If you have any issues with that, send us a message at help@moz.com with your listing information and we'll take a look. Thanks!

Kevin
Help Team

Hi there! Sorry for the trouble with our Indirect Network partners. It happens from time to time that we aren't able to display the pages of some partners, generally due to an issue with their API. However, these should be resolved shortly and your listings should appear again soon. If you notice that this persists, please reach out to us at help@moz.com and we'll take another look. Thanks!

Kevin
Help Team

Hi there! If you haven't already, feel free to write into us at help@moz.com with your campaign details. We can then take a look at your campaign and offer potential suggestions. Thanks!

Kevin
Help Team

Hi Mike!

Our Community Manager goes through and manually reviews mozPoints about once a month, but the process timeline is not set in stone and it's all dependent on that manual review. As the mozPoints page mentions, these points are accrued for being a great Moz community member! It's fun, it builds a sense of community, and it encourages participation. It also helps those of us who author content for the blog to know whether our posts are valuable and/or interesting to our readers. You can read more about mozPoints here in case you haven't read this before: https://moz.com/community/mozpoints
​
Someday we'll automate this process but until then, just keep an eye out and we'll get you that access as soon as we can. See you around the community and have a great day!

Thank you,

Kevin
Help Team

Nope! If you could summarize the issue one more time with your examples, we'll get back to you shortly.

Hi Radi!

Can you send some of your examples in a ticket to help@moz.com so that we can take a look?

Thanks!

Kevin
Help Team

Hi there!

It looks like we haven't indexed the new version of your site yet. It can take a few index updates for your current URL to appear in Open Site Explorer, so keep an eye on our index update schedule here and check out our new link data with each update.

I hope this helps - thank you!

Kevin
Help Team

Hi there!

Send us a ticket to help@moz.com and we'll take a look as well

Thanks!

Kevin
Help Team

Hi Radi,

Can you send a ticket to help@moz.com with your URL information so that we can check this out and see what might be happening?

Thanks!

Kevin
Help Team

Hi there!

When you click "Close" for a duplicate location surfacing for your listing, the end result will be that the duplicate page is completely removed, not left active and marked as Permanently Closed. Moz Local does create a page of your business for each partner site in our Direct Network by pulling the name, address, and phone number from your verified Google+ or Facebook page.

You can read all about how Moz Local works here: https://moz.com/local/faq

I hope this helps - thank you!

Kevin
Help Team

Hi Francis - your ticket is being looked at now, so you should have a response shortly. Thanks for your patience!

Hi Donna!

I made a video of how to create a Search Profile by location using the MozBar here:
http://www.screencast.com/t/So50yPdAioE

When in a Google search, simply go to the MozBar, create a profile for the location you'd like to see, and then select and enable that profile (or a different one that you already have created.)

I hope this helps!

Hi Glenn - Rank Tracker will show by national results rather than local. This is discussed in another thread here about local vs. national keywords:
https://moz.com/community/q/moz-local-results-vs-national

Have you tried using our MozBar at all? You can actually use the MozBar to search by a specific location, if you'd like to compare these against the national results. I hope this helps!

Hello Hamed!

Here's a little more information from our Crawl Errors page:

_  902 Unable to contact server_

The crawler resolved an IP address from the host name but failed to connect at port 80 for that address. This error may occur when a site blocks Moz's IP address ranges. Please make sure you're not blocking AWS.

This question has come up a few times here in Q&A, so I'd recommend going to the following post for further help in getting this all diagnosed:
https://moz.com/community/q/odd-crawl-test-issues

I hope this helps. Thank you!

Kevin
Help Team

Hi Glenn!

Would you be able to collect a few examples of the inconsistencies your client is seeing between Google results and Moz results? When you have them, please send them to help@moz.com so that we can take a look.

Thanks!

Kevin
Help Team

Hi Floriane!

Could you send your question to help@moz.com so that we can take a look at your campaign and see why this might be happening?

Thanks!

Kevin
Help Team

Hi Glenn!

Thanks for passing along your feedback. I've sent this further to our product team to see about the likelihood of getting this implemented. Suggestions like these are really helpful in developing new features for our tools, so thank you again

Kevin
Help Team

Hello Giorgio!

Here's a little more information about 804 errors from our Crawl Errors page:

804 HTTPS (SSL) error
804 errors result from a site with misconfigured SSL software. If Moz's crawlers cannot correctly interpret an SSL response for a home page, the crawl ends immediately.

I would recommend reading through and following the steps on this post about 804 errors, which has been helpful for others:
https://moz.com/community/q/error-code-804-https-ssl-error-encountered

I hope this helps!

Kevin
Help Team

Hi Dusan!

If you're still having issues, can you send us your URLs to help@moz.com so we can take a look and see what's going on?

Thanks!

Kevin
Help Team

Hi Chris!

Take a look at the following post that has some good suggestions for resolving the 804 error you're seeing:
https://moz.com/community/q/error-code-804-https-ssl-error-encountered

If you continue to have further questions, send us your information at help@moz.com and we'll take a look.

Thanks!

Kevin
Help Team

Hey Jason!

I just checked your campaign, and since tracking was excluded to the subdomain you will need to create a new campaign. However, Dirk and Bryan should be correct in that your GA account should be just fine with those modifications they pointed out.

I hope this helps. Thanks everybody!

Kevin
Help Team

Hi Chris!

I was able to re-push the data to your Teasdale Fenton listing, which is now showing Expected Update times. If you notice anything more that looks out of the ordinary for your Moz Local listings, send us a ticket at help@moz.com and we'll look into it right away

Thanks!

Kevin
Help Team

Fantastic! Let us know if there's anything else we can help with

Kevin
Help Team

Hi Nikki - I sent you a response yesterday, but it looks like you didn't see it! I just sent another one with instructions about how to try to resolve this

Thanks,

Kevin
Help Team

Hi David!

Can you send us an email at help@moz.com so that we can check into this further? Feel free to ask for Kevin directly and I'll work with you on your listings.

Thanks!

Kevin
Help Team

Hi Nikki!

Could you send a ticket to our Help Team at help@moz.com so that we can take a look at your specific campaign? There are a couple different reasons why this could be happening, so it'd be great to take a look.

Thanks!

Kevin
Help Team

Hello Olga! Open Site Explorer pulls from our Mozscape index, which updates about once a month. You can always check our update schedule whenever you like!

Most new sites and links will be indexed by our spiders and available in Mozscape and Open Site Explorer within 60 days, but some take even longer for a variety of reasons, including the crawl-ability of sites, the amount of inbound links to them, and the depth of pages in subdirectories.

Just so you know, here's how we compile our index:

• We grab the most recent index
• We take the top 10 billion URLs with the highest MozRank (with a fixed limit on some of the larger domains)
• We start crawling from the top down until we've crawled 180,000,000,000 pages (which is about 35% the amount in Google's index)

Therefore, if the site is not linked to by one of these seed URLs (or one of the URLs linked to by them in the next update), then it won't show up in our index.

We update our Mozscape Index every 4 weeks. Crawling the entire Internet to look for links takes 2-3 weeks, but our crawlers are always collecting data. When we need to put the index together, we grab all the data they have collected and start processing, which can take up to 3 weeks to determine which of those links are the most important.

Mozscape focuses on a breadth-first approach. This means that we almost always have content from the homepage of websites, externally linked-to pages, and pages higher up in a site's information hierarchy. But deep pages that are buried beneath many layers of navigation are sometimes missed and it may be several index updates until we catch all of these.

If our crawlers or data sources are blocked from reaching those URLs, they may not be included in our index (though links that point to those pages will still be available). Finally, the URLs seen by Mozscape must be linked to by other documents on the web, or our index will not include them.

I hope this information helps! While the site and links may not be indexed yet, give it some time Thanks!

Kevin
Help Team

Hello all - we recently made some changes to our Keyword Difficulty tool. Can you both please send examples of the pending keywords you're seeing to help@moz.com? The Help Team will look into this as soon as possible. Thanks!

Hi there!

Could you create a ticket by sending a mail to help@moz.com? This way the Help Team can take a look and try to figure out exactly what's going on.

Thanks!

Kevin
Help Team

Thanks for the heads up about Open Site Explorer. We are currently looking into this. You can follow the progress of the outage here:
http://health.moz.com/

Kevin
Help Team

Hi Samuel! I'm glad to see that you got it figured out - troubleshooting small errors like this can be a huge headache

Let us know if anything else comes up by sending a mail to help@moz.com anytime.

Thanks!

Kevin
Help Team

Hi Tom!

When you look at a Moz Local listing in the Check Listing tool, you can see a list of duplicate listings that pull up in the Duplicates tab. Here you can request removal of these duplicates, which would most likely include the older locations of your most recent listing.

Can you write into help@moz.com with your specific example so that we can take a look and figure out the best way for you to proceed? Thanks!

Kevin
Help Team

Hello there!

I just checked your account, and it looks like your Moz Pro subscription is still active. To cancel your Moz Analytics subscription, head here: https://moz.com/subscriptions

From that page, you can hit the "cancel" option under the "amount billed monthly" section. You’ll have access to your subscription for the most recent billing period, but after that your access will end and your card won’t be charged.

If you have any trouble doing that, send us a mail at help@moz.com and we'll help you get this taken care of.

Thank you!

Kevin
Help Team

Hi Stephen!

It is true that it is currently not possible to transfer campaign data between campaigns or accounts. This is something that has been requested before and again recently, so I will resurface this with the product team to let them know it is still being asked for.

Thanks for bringing this up!

Kevin
Help Team

These are great answers by Andy and David - thanks guys!

For the Domain Authority discrepancy in your campaign vs Open Site Explorer, can you write into us at help@moz.com with the specific examples that you're seeing so we can take a closer look at what may be going on?

Thank you!

Kevin
Help Team

Hi Kurt!

Can you send the Facebook page for the Moz Local listing you are attempting to purchase so I can take a look? Feel free to start a help ticket by writing into help@moz.com as well, as this process will generally allow us to respond to you quicker

Thanks!

Kevin
Help Team

Hi David!

Each week you will receive reports for your campaigns summarizing your Keyword Rankings, On-Page Grades, and Crawl Diagnostics. These are great ways to track a campaign's progress week by week. I would also recommend watching the Insights tab of your campaign's dashboard to see where Moz is suggesting to focus your efforts. You can read more about that here:
https://moz.com/help/guides/getting-started/action-dashboard

Additionally, creating Custom Reports for a campaign is a good option to track exactly what kind of information you need, and send it directly to your client. More information on those can be found here:
https://moz.com/help/guides/search-overview/custom-reports

I hope this is helpful

Thank you!

Kevin
Help Team

Hello there! Since the http and https URLs are different, the social results will show up different depending on which URL was linked to from that social site - the http URL or the https URL.

Since https://docbeans.com/ is the actual URL for your homepage, this should show you the most accurate results in Open Site Explorer. I hope this helps

Thanks!

Kevin
Help Team

Hi there! I just tried out some keywords in the Keyword Difficulty tool for Google AU, and I was able to see results. Could you send some specific examples, including screenshots if possible, to help@moz.com so that we can take a closer look at what you're experiencing?

Thank you!

Kevin
Help Team

Hello again - it's hard to say exactly why a website isn't picked up in our index updates. We are constantly working to improve the way our crawler, Rogerbot, operates, so I'm really hoping that your site is picked up in one of the next updates. For now, the best strategy is to keep working on your link building and watch the update schedule for our next index.

Thanks,

Kevin
Help Team

Hi JoAnne!

Could you submit a help ticket to help@moz.com so that I can take a look at your campaigns and file a bug if necessary?

Thanks!

Kevin
Help Team

Hi there! Open Site Explorer pulls from our Mozscape index, which updates about once a month. It looks like our next update is scheduled for September 9th. You can always check our update schedule whenever you like!

Most new sites and links will be indexed by our spiders and available in Mozscape and Open Site Explorer within 60 days, but some take even longer for a variety of reasons, including the crawl-ability of sites, the amount of inbound links to them, and the depth of pages in subdirectories.

Just so you know, here's how we compile our index:

• We grab the most recent index
• We take the top 10 billion URLs with the highest MozRank (with a fixed limit on some of the larger domains)
• We start crawling from the top down until we've crawled 180,000,000,000 pages (which is about 35% the amount in Google's index)

Therefore, if the site is not linked to by one of these seed URLs (or one of the URLs linked to by them in the next update), then it won't show up in our index.

We update our Mozscape Index every 4 weeks. Crawling the entire Internet to look for links takes 2-3 weeks, but our crawlers are always collecting data. When we need to put the index together, we grab all the data they have collected and start processing, which can take up to 3 weeks to determine which of those links are the most important.

Mozscape focuses on a breadth-first approach. This means that we almost always have content from the homepage of websites, externally linked-to pages, and pages higher up in a site's information hierarchy. But deep pages that are buried beneath many layers of navigation are sometimes missed and it may be several index updates until we catch all of these.

If our crawlers or data sources are blocked from reaching those URLs, they may not be included in our index (though links that point to those pages will still be available). Finally, the URLs seen by Mozscape must be linked to by other documents on the web, or our index will not include them.

For now, the best thing you can do to help your domain become indexed is to work on link building for links from sites with high Mozrank.

I hope this information helps! While the site and links may not be indexed yet, give it some time - maybe we'll see 'em in OSE next month!

Thanks,

Kevin
Help Team

Hello JoAnne!

Could you please send this to help@moz.com? We'll be able to help you a lot easier that way I took a look at your two listings and see that the addresses seem to be matching for both, so please let us know exactly which address you're looking to update as well.

Thank you!

Kevin
Help Team

Hi there! This looks like a great approach. If you have any questions or issues with the tools along the way, please send us a message at help@moz.com and we'll take a look

Thank you!

Kevin
Help Team