Hi Noah!

Without looking at your actual data, I have to generalize here. Here are some things to consider:

1. Google is pulling the wrong address info from elsewhere on the web. This is a highly common scenario. NAP (name, address, phone number) inconsistencies can cause precisely the problem you are describing. You need to do a citation audit to see if you can find the client's name associated with the wrong location anywhere on the web and clean up any problems you find.

2. The client has a duplicate Google Places/+ Local listing that is associating them with this address. For more on this, read http://localsearchforum.catalystemarketing.com/google-duplicates-merges/8307-easiest-way-find-out-if-multiple-listings.html

My advice is to follow through on these first two steps. Then, if you cannot find any of the above issues, your next step would be to

1. Use the 'report a problem' link on your Google+ Local listing to report the issue. Give it a couple of weeks to see if you get anywhere.

2. Then, if no change has appeared, use the troubleshooter at https://support.google.com/places/troubleshooter/1386120?hl=en Select the radio button regarding wrong address and then the radio button that says you've already tried using 'report a problem' and this should lead you to the option to have a phone call with Google's phone support. They are getting very good at quick resolution of many issues. *BTW, if you have the new Google Places for Business Dashboard instead of the old one, you will need to use a new troubleshooter. I've only read about this, but can link you to a post about it if you need it. Please, let me know.

I hope this list of steps, though sort of complicated, will walk you through a process towards resolution.

Hi Rbrianforrester,

That's an excellent question, and yes, there are differences between doing Local SEO in Canada vs. the USA. One of the main differences is how dominant YP is  in Canada as a citation source. This has been the case for some years now. So, while you will be employing the same on-page efforts for clients in Canada and the USA, the main differences arise in how you go about building citations for the client. Let me recommend a few different resources for you here on this topic:

There's a good list in this piece by Nyagoslav Zhekov:

http://www.ngsmarketing.com/local-citation-building-study-part-4-local-business-directories-around-the-world-canada-uk/

Here's an oldie but goodie by David Mihm:

http://www.davidmihm.com/blog/local-seo/canadian-citations/

And here's a short one from Canuck SEO, Jim Rudnick:

http://www.canuckseo.com/index.php/2011/05/diy-canadian-citations-our-2011-update/

If you wish to select a paid citation finder tool, I recommend using Whitespark's Citation Tool, as they are based in Canada:

https://www.whitespark.ca/local-citation-finder/

That should get you off to a good start.

Another thing to be aware of is that Google doesn't always roll out new features in Canada as quickly as they roll them out in the US, much to the chagrin of the Canadian Local SEOs I know. So, keeping on top of Canadian Local SEO news at blogs like Jim Rudnick's (linked to above) is a smart idea.

And, perhaps obviously, if you are doing content development for Canadian companies, you must be able to write fluently in Canadian English. Even small mistakes will immediately stand out as wrong to the website's visitors. There are differences both in spelling and vocabulary that you must master in order to write well for Canadian clients.

Hope these tips help!