Hi there,

Thanks for zen like patience working with me during the holidays.  Let's dig in!  I am glad that you were more satisfied with my recent answer, I am sorry that wasn't more of a expert of JS to help you alleviate the problem. JS has been historically a hard language to parse and crawl, so these are some of Roger's growing pains and I can understand that it can be a frustrating experience.  Like I mentioned, some of the reasons that your site only returned the minimum amount of links was due to embedded JS links inside the I-Box, which our crawler will not crawl in that environment because it sees the links as images rather than standard html links.  Usually if you want a view of how Roger crawls your site, I recommend turning off JS to see what your site actually looks like

Limitations like this one is why we offer a month long trial so if customers run into problems we can have time to alleviate it before it actually bills.  Hope that helps!

Best,

Peter
Moz Help Team

Hello There!

I can definitely understand the need to get the data when you are in a rush!    I can definitely do my best to take a look for you.  Due to the the fact we have to talk about your account information, I will start a ticket so you can better communicate with our support staff  You should be receiving a message from our system soon!

Thanks for writing in!  Hope to get in touch with you soon!

Best,
Peter
Moz Help Team.

@vzPRO - awesome plug for our Rank Tracker tool, we're hoping it will be back up within the next couple of weeks then you can get your rankings on-demand!

Hi Mark,

Sorry it's taking a while to crawl your new site.

While I'm not exactly sure what the delay is, one of the possible reasons is through your robots.txt.  Here's what I see in a short snippet from your robots.txt:

# Crawlers Setup
User-agent: *
Crawl-delay: 30
# Allowable Index
Allow: /*?p=
Allow: /index.php/blog/
Allow: /catalog/seo_sitemap/category/
Allow: /catalogsearch/result/
Allow: /media/
# Directories
Disallow: /404/
Disallow: /app/
Disallow: /cgi-bin/
Disallow: /downloader/
Disallow: /errors/
Disallow: /includes/
Disallow: /js/
Disallow: /lib/
Disallow: /magento/
Disallow: /pkginfo/
Disallow: /report/

From here, the formatting looks a little awkward. What's going on is that you're telling Roger bot to only look at these:

Allowable Index

Allow: /*?p=
Allow: /index.php/blog/
Allow: /catalog/seo_sitemap/category/
Allow: /catalogsearch/result/
Allow: /media/

While the syntax is OK, not every crawler out there will follow the allow directive. Here's an example something you can use.

# Crawlers Setup
User-agent: *
Crawl-delay: 30
Disallow: /
Disallow: /404/
Disallow: /app/
Disallow: /cgi-bin/
Disallow: /downloader/
Disallow: /errors/
Disallow: /includes/
Disallow: /js/

From here you're telling the crawler to disallow nothing except these directories. Please let us know once you implement this method is that will actually fix the crawl.

Thanks for reaching out!

Best,

Peter Li
SEOmoz Help Team
```

Hi there,

Thanks for reaching out to us, I replied to you in a support ticket, but I just wanted to share it everyone since I think it might be relevant to this discussion.

I looked into your campaign and it seems that this is happening because of where your canonical tags are pointing, you can see the duplicate pages by clicking on the number to the right side of the link. These pages are considered duplicates because their canonical tags point to different URLs. For example:

http://www.virtualsheetmusic.com/score/PatrickCollectionFlPf.html?tab=mp3(Duplicate 1) is considered a duplicate of 
http://www.virtualsheetmusic.com/score/PatrickCollectionVcPf.html?tab=mp3 (Duplicate 2)

because the canonical tag for the first page is CANON1(http://screencast.com/t/tqvDZrLsyz8D) while the canonical for the second URL is CANON2 (http://screencast.com/t/FOguPJmK0).

Since the canonical tags point to different pages it is assumed that CANON1 and CANON2 are likely to be duplicates themselves.

Here is how our system interprets duplicate content vs. rel canonical:

Assuming A, B, C, and D are all duplicates,

If A references B as the canonical, then they are not considered duplicates
If A and B both reference C as canonical, A and B are not considered duplicates of each other
If A references C as a canonical, A and B are considered duplicated
If A references C as canonical, B references D, then A and B are considered duplicates
The examples you've provided actually fall into the fourth example I've listed above.

Hope that helps,

Best,

Peter
SEOmoz Help Team.

Hi there,

Thanks for reaching out to us!  I'm sorry if there are any confusions regarding the way we classify duplicate content. Just clarify a few things, here is how our system interprets duplicate content vs. rel canonical:

Assuming A, B, C, and D are all duplicates,

If A references B as the canonical, then they are not considered duplicates
If A and B both reference C as canonical, A and B are not considered duplicates of each other
If A references C as a canonical, A and B are considered duplicated
If A references C as canonical, B references D, then A and B are considered duplicates
The examples you've provided actually fall into the fourth example I've listed above.

For more information on using canonical tags, check out this great post by our very own Dr. Pete:
http://www.seomoz.org/blog/rel-confused-answers-to-your-rel-canonical-questions

I hope this clears things up. Please let me know if you have any other questions.

Best,

Peter
SEOmoz Help Team.

Hi guys,

Thanks for reaching out to us.  I am sorry to hear that your crawls are acting weird.  Currently this is an issue that our devs are aware of and will be taking time to do a full round of investigations.

In the meantime, I would definitely leave those campaigns alone as we will be doing some work to see if we can get the crawls to resolve.  If you have questions, please contact us at help@moz.com.  That way we can get a better idea of your crawl to find out if this is a systems issue or a site issue.

Thank you all for your patience, we will work hard to fix this ASAP.

Best,

Peter
Moz Help Team.

Hi,

Thanks for the question. There is a way to do this in our tools. Basically, you can suspend a campaign and activate it on the day that you want to get ranking for. For more details, please see: http://www.seomoz.org/help/campaign-setup

Thanks!

Peter

SEOmoz help team

Hi there,

Thanks for reaching out to us!  I can certainly understand the need to have the UI be in your specific language. While we do our best to work on other versions of our tools, the only language version that we current support is English.  Our reports however does allow you a certain degree of customization including the content in english, you would just have to create a custom report and fill in the text in your language for the benefits of your client.  This report is custom and you would have to create it in our UI to have it sent out.  For your information, you could check out our awesome help hub at: www.seomoz.org/help/custom-reports.

Hope that helps!  Let me know if you have questions

Best,

Peter
SEOmoz Help Team.

Hi there,

Thanks for reaching out to us! I think that's a great idea to have bulk submission with Rank Tracker.  Unfortunately we do not have that feature built in so you can just submit that volume of keywords to accomplish that task.  We would love to hear about how you like that feature to look like in our feature request forum: https://seomoz.zendesk.com/forums/293194-seomoz-pro-feature-requests.  There you will in touch with our project owners and if your request gets enough love, we will build it!

In the meantime, here's a few things I can suggest that can save you some time:

• Utilize the track feature, which will allow you to track 50 keywords at anytime.  So you can use this for your active keywords and never have to enter them again.
• If you have a slot to spare, you can create a campaign just to do bulk submissions.  Currently in our campaign tool, once you set up the campaign, we will allow bulk submissions up to 15 keywords at a time into the manage keyword section of the settings.
• If you have a big list of keywords, this might save you a little time. you can just create a new campaign, once you finished setting up the campaign, follow the above method. The reason is when a new campaign is initiated we do an instant pull of the rankings of the keywords you input during that time.  This process can be time consuming as you would have to delete and create a new campaign every time you do bulk submissions.

Hope that's helpful, please let us know if you have any questions!

Best,

Peter
SEOmoz Help Team.

Hi Theresa,

Thanks for writing in and sorry that your rankings are looking off in the Web App. I'm not sure why you would be getting different results in the Web App rankings than you would be getting when you run the searches yourself; it could be a lot of things. The search engines - Google, Yahoo! & Bing - all maintain multiple indices that run across multiple datacenters. This means if you query different datacenters, you can get somewhat different ranking results. Other elements, such as personalization, geography and search history (even if you're logged out of your Google/search engine account) can also influence ranking positions. Hence, there can be a lot of variation in what different people, searching from different computers/locations might see in the rankings.

Our solution has been to run searches from a variety of IP addresses and IP blocks using non-personalized, search history/location agnostic requests. In our experience, these have provided the most accurate results, showing what the "most" users see, though we know there's still quite a bit of room for fluctuation. If you have suggestions about how we might improve the technical process of fetching rankings data to get better data, please let us know and we'll pass it on to our engineering team. We're always looking for ways to get you better data.

In the meantime, I can try to see if it's a bug on our side if you can let us know by emailing help@moz.com and provide...

1. The campaign that is having this issue
2. The login email address for the account that the campaign is part of
3. The keyword and URL combination that is having discrepancies
4. The ranking that you're getting in Google versus what the Web App tells you.

This way I'll be able to check it out on my side to see if it's a bug or something else. Thanks so much!

Hope that helps!

Peter
Moz help team.

John,

Thanks for writing in!  I would like to take a look at which project you guys were working with that this is happening.  I will go ahead and start a ticket so we can better answer your questions You should hear from me soon!

Best,

Peter
Moz Help Team.

Hi Tom,

I would like to see which CSV you're working with.  I would need to know which campaign you're working with.

I'll be opening up a ticket for you and will send you an email.  If you could respond to that email,  we can talk more efficiently from there.

Thanks and looking forward to hearing from you.

Peter, Moz Help Team

Hi there John,

Thanks for reaching out!  While I am not exactly sure why you are seeing that, it seems like the reason that you are only seeing 80 on the dashboard is because OSE itself displays page specific metrics, if you are logged into your PRO account and in OSE, you should be able to scroll down and see "Subdomain Specific" metrics.  From there the numbers should line up and everyone is happy!!

Thanks again for the question, please let us know if there's any additional questions!

Best,

Peter
SEOmoz Help Team.

Hi there,

We now show Google Places via Universal placement, however since our tool tries to provide unbiased SERP results, we do separate out the local listings since we don't treat them as "Organic" results.  Our product team is working to introduce filters that will hopefully allow you to put more "weight" into those local results in our future iterations of the tool, however in the meantime we still record them, check this out for more information: http://www.seomoz.org/help/rankings

Best,

Peter
SEOmoz Help Team.

Hi there!

Thanks for reaching out!  Inside our Followerwonk took tool, we allow you to compared, search and look at other people's profiles, so you will be able to get data from the "Compare users" Portion of the app. Inside, you will find out how are your followers compare to his/hers profile and get a ton of metrics that is actionable and relevant!  That portion of the app you will not need to authorize the account that is not your own.

In terms of tracking another user thru the app itself, you would need to authorize the account.  Which will allow you to sort and tracker your owner followers from the accounts you authorized.

You can also find more information about the tool here!http://www.seomoz.org/help/followerwonk.  Hope that helps!  If you have any questions you may reply here or send us a question at Help@seomoz.org.

Best,

Peter
SEOmoz Help Team.

Hi there,

That definitely looks interesting.  I started a ticket for you to go over the issues in a little more in-depth.   Roger is definitely acting a little strange, I want to take a better look at it to see if this is an issue on our end.  Once you get that email if you could go over what you were seeing before vs. now, I could give a better response on what is going on.

Hope that helps,

Peter
SEOmoz Help Team.

Hi there Christina!

Thanks for reaching out to us!  I can definitely see how something our crawl diagnostic can be a bit noisy, since our tool has to be over-inclusive of information we provide.  One thing If you are having some issues on your crawl diagnostic and you think the error is not correct, you can post some examples here, or if you don't feel like posting sensitive information you can certainly email us with your examples at help@seomoz.org.

Hope that helps, please let me know if you have any questions!

Best,

Peter
SEOmoz Help Team.

Hi there,

Thanks for reaching out!  I went ahead and started a ticket for you to do some digging.  I will run a few tests on my end to see where it is causing the issue.  I will get in touch you ASAP

Thanks again for reaching, hope I could talk to you soon!

Best,

Hi guys!

Thanks for all your feedback and comments here so far  Our devs are aware of this issue and are taking steps to handle this ASAP.  I do agree that it would be easy to simply remove the avatar in the CSS design of the email, but this would impact all the non-outlook users (there's a lot of them too).  So the approach we are taking will ensure this doesn't happen to anyone, which we are hoping to test the fix soon!

Thanks everyone for their patience and using the workaround so far.  We won't disappoint!

Best,

Peter
Moz Help Team.

Hi Jose,

Thanks for looking up this thread.  It looks like the issue wasn't with the site (that I know of) or our tool.  It's rather that we don't support non-UTF8 characters in our tools, which is causing that count to be off.

The issue lies in that we don't support slavic characters, so our on-page tool can only do their best to come up with "matches." So when we see that "уеб дизайн" our tool can't tell if that's a word/phase since Roger doesn't speak this language, it does what a non-speaker would do and do character matches instead.  So in that 9 character phase, we were able to find "matches" for each of the 9 characters on the page we paired up against.  So in that instance, they were seeing so many matches on that page.

Currently, our product team are kicking around a few ideas on what languages to support next.  They would love to hear from our customers though at: https://seomoz.zendesk.com/forums/293194-seomoz-pro-feature-requests

Feature requests helps us out tremendously since it helps us prioritize our workflow and figure out what to build next.

I hope that's helpful!  Please let me know if you have any questions.

Best,

Peter
Moz Help Team.

Hi there!

Thanks for reaching out to us!  I can certainly understand your need to have our crawler be accepted into your link protection program.  Unfortunately our crawler doesn't operate using a url to crawl your site, we use a collections of IP addresses behind the scenes to mimic a search engine crawler to provide the best diagnoses around.  With that said, a lot of our customer has had some success allowing our crawler on their server level through either their HTTP access file or other methods.  Unfortunately I am not a Web developer or a server admin, so I couldn't exactly let you know how to implement it. I would recommend you to perhaps change up your question and post a new question regarding some work around for your software.

Thanks for your time, I hope that helps.

Peter
Moz Help Team.

Hi guys!

Thanks for all the heads up we have so far regarding this.  It looks like the Q&A emails has an image on their outlook tries to pull from our servers, that process can cause outlook to appear frozen/crash if your version of the outlook is queueing the the server (AWS) for the image.  Currently you could work around that by turning off images in your settings in outlook.  You can check out this thread on MS' support hub about blocking pictures on outlook: http://office.microsoft.com/en-us/outlook-help/turn-off-blocking-automatic-picture-downloads-HP007310739.aspx

Hope that helps, I have created a ticket for you on our end, so I look forward to talking to you!

Best,

Peter 
Moz Help Team.

Hi there!

Thanks for reaching out to us.  I am sorry to hear that you are having some issues with our campaign set up.  Generally our campaign will queue your site server for a response with our crawler, so sites with the dutch extension should react the same way as any other site out there.  Unfortunately due to many factors, we can let you know if our crawler is either getting blocked or the server simply isn't giving us a response back.  If you feel more comfortable talking about this in a private setting.  You are definitely welcome to send us an email at: help@moz.com.  There we can tell you a bit more indepth, since I have a feeling your url is not mydomain.nl

Hope that helps.  Please let me know if you have any questions.

Best,

Peter
Moz Help Team.

Hi Jason,

Thanks for reaching out! In terms of how our system handles articles and transitions in keywords.  We give our users full control on how they want to format their keywords.  In your particular case since we pull the SERPs in Google it won't affect your rankings data, however since we pull our traffic data from Google Analytics, it might be best to put in a format would make cause the least amount of friction I.e with articles and transitions. Please note for the above I am only referencing Google US, in some locale articles does matter for some search terms.

Hope that was helpful!  Let me know if you have any questions by emailing help@seomoz.org.

Best,

Hi there!

Thanks for reaching out to us at Moz.  This is currently a known issue that we are investigating on our end. I have created a a ticket for you which you should see in your email soon.

If anyone is experiencing your either no data or 0s in your Monthly/weekly reports, please let us know by sending an email with your account email and your campaign information to help@moz.com.

Thanks for bringing this to our attention, I hope to speak to you soon!

Best,

Peter
Moz Help Team.

Hi there!

Thanks for your time in reaching out to us.  Sorry to hear about your troubles with our tool  Without knowing anything about your campaigns, it looks like the you are trying to find where this URL shows up in the pages on your site.  To see the source of those errors, you’ll need to download your Full Crawl Diagnostics CSV and open it up in something like Excel. In the first column, perform a search for the URL of the page you are looking for. When you find the correct row, look in the last column labeled referrer. This tells you the referral URL of the page where our crawlers first found the target URL. You can then visit this URL to find the source of your errors.

For more information you can check out our help hub resource at: http://moz.com/help/guides/search-overview/crawl-diagnostics, or if you could let us know any questions you have specifically with your account at: http://moz.com/help/contact.

Hope that's helpful!  Please let me know if you have any questions.

Best,

Peter
Moz Help Team.

Hi Chad,

Thanks for reaching out, looks like this may be an issue with the Google oauth issue.  I went ahead and sent ya an email to explain and some of the things you can do to fix it  Hope you got that email

Basically with any Oauth process, your token sometimes expires ahead of time while our service is still on, this is entirely something on Google's end.  We are coming with a better solutions to keep your token "alive" in the future, but in the meantime you would just have to re-auth token by refreshing your connection between SEOmoz and GA.

Hope that was helpful!

Best,
Peter
SEOmoz Help Team.

Hey MomoMasta,

Thanks for reaching out to us!  I'm sorry for the inordinate amount of time that it took for the crawl to complete (which it should be at the moment).  I will have made a note on the issue so our team can take a look at it.   I like that feature request (to cancel), you should definitely suggest it in features request forum at :https://seomoz.zendesk.com/forums/293194-seomoz-pro-feature-requests.

I am very sorry for the keyword feature being down due to the recent Google search result change. Our company has learned a lot from this last outage and will have contingency plans in next time Google releases another update.  I want to thank you for your patience and hope you will continue being our friend/customer http://screencast.com/t/XaxBDAakziS

~Peter

Hi guys,

Thanks for reaching out to us.  Moz Rank Tracker on default does an exact match of the keyword to the search engine, so no quotation is needed  So for example, if you do "honey badger," we'll won't accept that since we only need the word or phase to be entered to compile an exact search the in the search engine.  Keep in mind you still have select an exact match on the url or an broad match of the entire url chain.

I hope that is helpful, please let me know how else I can help!

Best,

Peter
Moz help team.

Hi there,

Thanks for reaching out!  That is interesting indeed that you aren't able to create a campaign for that particular domain.  I do notice that I had trouble at first, but I tried again immediately and was able to go past the no response screen and create a campaign. http://screencast.com/t/H2apiZb0tvB.  I have checked with our team and we are not seeing an issue with the crawler so far, however in the past our crawler have had trouble with pages that is missing a Robots.txt (404 when I checked it last) http://screencast.com/t/oacVSiHM3Nyf.  However as I have shown, our crawler will now crawl sites in the absence of a robot.txt.

There's a few reason why it could be not responding to our web request:

1. The uptime was sporadic when we made the attempt.
2.  Something on the server level is blocking our web service, which is provided by Amazon.

Unfortunately the problem is too sporadic, I will start a ticket for you on my end and let's see how my campaign comes back before we decide anything.  Hope that helps!

Best,

Peter SEOmoz Help Team.

Sorry for the long wait, I had to tell Roger that he was a bad boy/girl/thing?  We have resolve the crawler issues and your reports should be updating and reporting as it should. I am very sorry that Roger caused some concerns, it said it won't do it next time.

Thank you very much for your patience

Hi guys,

Thanks for the responses so far  I am sorry for the inconvenience this is causing you folks, this is an issue we are aware of and looking at currently.  The challenge for this issue is that we can't just simply turn off avatar retrieval since there is no detection for the email client that our customers use, this is an issue that snuck up on us since we simply did not forsee Microsoft Outlook's data retrieval techniques for their recent versions   With that said, our engineers are working hard to come up with a fix for this issue by looking possibly changing how we retrieval that data from the cloud.  In order to release a fix and not break dependancies else where, we need some additional time to come up with a fix and deploy it in a test environment.

In the meantime, you can view our Q&A email by either using the web client for your perspective outlook accounts or you can actually process a change for your non-outlook email if that's possible.  Thanks for the patience our customers have displayed so far, if you like us to give you an update when a fix has been made, you can either email us at help@moz.com or I could simply update this thread once a fix has been deployed!

Best,

Peter
Moz Help Team.

Hi Michelle,

Thanks for letting us know of this issue!  This is a known issue and we are taking steps to address it, I have included your account in a ticket that you should see some updates on soon.  I am very sorry your rankings did not display property

Please refer to the email I sent you for some additional updates.

Best,
Peter
SEOmoz Help Team.

Hi there!

Thanks for reaching out to us!  I am sorry you are seeing some discrepancies in your rankings  I can definitely understand if there are some frustrations if you are not seeing the rankings you were expecting.  While I can't speak for the SEO reasons why you are seeing that (Novice SEO here).  I can definitely say that when I search for the terms "ceiling mounted air conditioning unit" & "Portable air con units" in Google.co.uk (using clean browser w/ no cookies, in private browsing mode).  I was not able to find the site www.airconco.com in the top 50 on my end http://screencast.com/t/Oc0mSGwu for "ceiling mounted air conditioning unit" but I was able to find rankings (12th) for "portable air con units"

The way our tool cuts the bias within search results is by collecting the SERPs using a series of IP representing different locales and serve up what Roger thinks is the most "Un-biased."  So while your site can rank #1 for weeks in a row, it is not unusual to see it disappear for a short period of time, although the rise of blood pressure can certainly be there (we're sorry for that!).  In the meantime, you are certainly welcome to use Rank Tracker to check your rankings daily if you prefer, I have put in a few on your keywords which you should be able to check out at: http://ranktracker.moz.com/

I hope that helps!  If you are continuing to see the same thing happening you should definitely send us an email at help@moz.com so we can get you escalated to the devs if we need to.

Best,

Peter
Moz Help Team.

Mary,

Thanks for reaching out to us!  That is a good question!  Our crawler can only crawl sites that are indexable and that are public, so if you set the report to run against the starting URL for the new folder, it would try to find that folder if it is public.  One thing you could try out is to set your site public right before a crawl date, then immediately close access to it, this is the only way I can think Roger would be able to do it

I am sorry that I can't offer something better, I hope that helps!

Best,
Peter
Moz Help Team.

Hi Carlo and Peter,

Thanks for the reply.  That can certainly be the case and you could be right  The totals are aggregates of monthly, however our tool might use a different schedule in terms of Bing returns.  This is simply a convenience we provide our users, since the keyword difficulty tool's core function is to show how difficult/competitive a certain phase/kw is, keyword volume is not a factor in our calculations and is done independent of keyword search volume.  You do have a great point about the Google Keyword Planner, unfortunately to achieve the volume and request we have to do, we would need the Adwords API which do not have access to at the moment

For the full story on our Adwords Adventures, you can read about it here:

http://moz.com/community/q/loss-of-google-adwords-api

In the meantime, we definitely recommend our users to check out Google's Adwords tool at: adwords.google.com since that is a free tool at the individual agreement level  I hope this helps!

Best,

Peter
Moz Help Team.

Hello William,

Thanks for reaching out!  I am sorry that OSE have not returned the desired results that you were looking for.  while I am not sure what exactly the cause of why it wasn't able to crawl more of your domains linking back to your site, I would love to take a look at what is going on to see if that is an issue on my end.  I will now start a ticket with your email since this query has account information associated with this, it would also be more efficient for me to communicate with you there

I hope I can resolve your question soon!

Peter
Moz Help Team.

Hi there!

Great to hear that you are focusing a bit on the local side for your rankings.  In order to point our tools to get local rankings you would just have to use this format:

"Keyword + geotag"

An example would be if you want Pizza in New York, you would just do Pizza New York or Pizza in NYC.  Once you done that our tool will take that query and come back with organic SERPs for your results, please keep in mind that our tools doesn't assign numeric rankings to Google 7 pack SERPs, rather they use a feature called Universal Placement.  For more information, you can find our help hub topic about this here: moz.com/help/pro/rankings

Hope that helps, if you have any questions about our product, please let us know and we'll jump on it ASAP!

Best,

Peter
Moz Help Team.

Phillip,

Thanks for writing in!  Just so I could see the problem that you are looking at, could you let me know the reports that you are looking at that you are seeing this issue  If you could let me know which report you downloaded, I could see if I could replicate this issue!

Looking forward in hearing from you.

Peter SEOmoz Help Team.

Hi there!

Thanks for reaching out to us.  I am glad you asked that question  Currently our dev team is working hard on getting that feature out there for release day.  Unfortunately the pdf branded reports are still being worked on and is going through its testing phase on the dev side.

I hope I helped clarify a few things, please let me know if you have any questions...I'm here to help!

Best,

Peter
Moz Help Team.

Hi there,

Thank you letting us know what's going on, I've looked into your diagnostic report, it looks like they are finding these errors because some of your pages are dynamically generated based on the URL that I can see.  If you actually go into the specific report you can actually go to the page that we are seeing this, in your example if you follow the link: http://e-maximos.com/?like_it=1033.  This is what it looks like: http://screencast.com/t/tgDGr9JLAX4b.  It looks like our tool are reporting the correct errors, although I am not sure how Roger was able to crawl those site, although it doesn't look like your robots is set up to prevent him from going there either.

Since your site is written with Word Press, this is one of those situations where Word Press is a great tool for setting up sites on the fly, it sometimes is hard to set it up correctly, since it takes the code quality control out of the users' hands with widgets and plugins.  Unfortunately our support channel don't offer consulting as part of our service since we're a product company, also in terms of a solution I will leave this discussion open to see any of our other expert users will chime in to provide some of their insight. One thing to note is that you do have a private question to ask our associates any question you want, I would utilize that to make sure you specific site audit questions gets answered.

Hope that helps!

Best,

Peter
SEOmoz Help Team.

Hi there!

Thanks for writing in!  I checked your account it seems that the crawl was finished.  Various factors sometimes can affect the speed at which Roger will check out your site, it usually tries to be as efficient as possible and not take the scenic route, every once in a while he gets stuck trying to resolve something on the site (crossword puzzle maybe) which can cause the crawl to last a little longer.  We're constantly keeping track of how long the crawls take for our customers and try to come up with a better more efficient Roger!

If your next crawl is taking more than a day (24 hours), i would send us a ticket at help@seomoz.org.  Thanks again for writing in!

Best,

Peter
SEOmoz Help Team.

Hi there,

Thanks for reaching out to us!  That is interesting indeed.  I went ahead and started a ticket on our end about this, from there if you could provide some specific examples which I can then do some digging for you

Generally with rankings, depending on the keywords you search for you could have fluctuations based on the push and pull of the sea that is the internet out there.  While I don't have a specific answer for this question about this question, I can say that our keyword difficulty tools is a great way to look at volatility of certain keyword/phases.  You can find more information here: http://www.seomoz.org/help/keyword-analysis,

Thanks again for reaching out, I hope to speak to you soon

Best,

Peter
SEOmoz Help Team.

Hi there,

Thanks for reaching out to us!  Unfortunately there's no convenient way for us to stop a crawl mid-cycle once it has been initiated, at this time once you start report it automatically consumes a credit so there's not really a way for us to replenish the credits on the backend  Here's a couple of ways you can get around this if you need one in a hurry.

• In the campaign tool, you can initiate a simple dummy campaign that will initiate a starter crawl.  It is only 250 pages, however if you need something in a hurry it is not a bad choice.
• We offer 1 crawl test a day to our community members, it is very similar to a starter crawl where we craw up to 250 pages in your site. If you have a friend or colleague that's a community member, they simply have to log on their account to initiate this!
• If you have a PRO account, those credits replenish the next day, I think its a great excuse to finish that home improvement project you've been dying to do or spend time with family

Hope that helps!  Let me know if you have questions.

Best,

Peter
SEOmoz Help Team.

Hi Ricky,

Thanks for letting us know. It looks like your keywords are currently not ranking in the top 50. Our tools only crawl pages that show up in the top 50. You can manually create a report to show pages ranking lower than that. For details on how to manually generate reports please see: http://www.seomoz.org/help/on-page-reports

Let us know if you have any other questions about our tools,

Peter

SEOmoz help team

Hi Dennis,

Thanks for writing in.  I think sometimes it is always difficult to build a tool that is best for everyone because of the diverse crowd we serve on a daily basis.  I am curious however about what you are finding unreliable about our keyword tool, that way I could do my best to help you resolve your issues.  If you are not comfortable doing that here, you could always send us an email to help@seomoz.org.

Hope that helps, I look forward in hearing from you

Best,

Peter
SEOmoz Help Team.

Hey Nancy,

Thanks a ton for writing in! Personally I would love to see more too  We really appreciate feedback and feature requests; they help us decide what parts of our software development to prioritize. Here's the feature request forum we use to collect ideas:

http://seomoz.zendesk.com/forums/293194-seomoz-pro-feature-requests

You can vote for features you'd like to see and suggest your own, both of which help our product team in deciding what to build next. Add your request there and hopefully we'll see it come to fruition sometime down the line. Thanks again, and best of luck!

Have a great day,

Peter
Moz Help Team.

Hey Matthew!

Thanks a ton for writing in! Currently we do not have search volume as an integrated visual feature on the web app, you can however click on the individual keywords, which will then take you to the keyword analysis that will include the keyword search volume we pull from the search engine.  I can imagine though this process is very manual.  We really appreciate feedback and feature requests; they help us decide what parts of our software development to prioritize. Here's the feature request forum we use to collect ideas:

http://seomoz.zendesk.com/forums/293194-seomoz-pro-feature-requests

You can vote for features you'd like to see and suggest your own, both of which help our product team in deciding what to build next. Add your request there and hopefully we'll see it come to fruition sometime down the line. Thanks again, and best of luck!

Peter
Moz Help Team.

Have a great day,

Hi there Sergil,

Thanks for reaching out to us!  I am a glad you asked that question.  As you know, the reporting function in OSE only gives 25 links/domain, that is a limitation that exist on OSE and any reports that are exported out of that platform.  Unfortunately exporting all links has been a challenge for us, one which we are currently working on expanding to provide better and more robust reports in the future.

If you need to find a way to get pass that, you can accomplish that in our Mozscape API, you can find out more information here: apiwiki.seomoz.org.

Hope that helps, let me know if you have any questions about OSE we can answer.

Best,

Peter
SEOmoz Help team.