Welcome to the Q&A Forum

Hi there!

Thanks for your time in reaching out to us.  Sorry to hear about your troubles with our tool  Without knowing anything about your campaigns, it looks like the you are trying to find where this URL shows up in the pages on your site.  To see the source of those errors, you’ll need to download your Full Crawl Diagnostics CSV and open it up in something like Excel. In the first column, perform a search for the URL of the page you are looking for. When you find the correct row, look in the last column labeled referrer. This tells you the referral URL of the page where our crawlers first found the target URL. You can then visit this URL to find the source of your errors.

For more information you can check out our help hub resource at: http://moz.com/help/guides/search-overview/crawl-diagnostics, or if you could let us know any questions you have specifically with your account at: http://moz.com/help/contact.

Hope that's helpful!  Please let me know if you have any questions.

Best,

Peter
Moz Help Team.

Hi there!

Thanks for reaching out to us.  I can certainly understand how that can be confusing!  Currently we don't have a feature that will allow you to download a previously weekly report.  We do however have a way for you to retrieve your historical rankings report.  This will allow you to see all your keywords for all the weeks we collected.  You can check out where you can access that feature here: http://screencast.com/t/F0h0hjoQZ

Thanks for your time.  Please let me know if you have any questions.

Best,

Peter
Moz Alliance helpter

Hi Ryan,

Thanks for letting us know.  I am starting a ticket for you right now.  So you should be seeing a response from me soon.  Hope to talk to you soon!

Best,

Peter
Moz Help Team.

Hi there!

Thanks for reaching out to us.  Sorry if you are running into some issues.  I checked into your account and it looks like your campaign is doing fine.  One thing to note is that your campaign slots are based on your limits of keywords tracked and stipulated pages crawled.  At any level you have a certain number of keywords and pages you can track account wide, once those limits are reached, no account creation is allowed by our system. ]

I hope that helps!  if you have any questions please let me know and I will get back to you right away!

Best,

Peter 
Moz Help Team.

Hey Craig,

Thanks a ton for writing in! Currently we are kicking around some ideas as to what we should include in our diagnostic CSVs.  In the meantime, we really appreciate feedback and feature requests; they help us decide what parts of our software development to prioritize. Here's the feature request forum we use to collect ideas:

http://seomoz.zendesk.com/forums/293194-seomoz-pro-feature-requests

You can vote for features you'd like to see and suggest your own, both of which help our product team in deciding what to build next. Add your request there and hopefully we'll see it come to fruition sometime down the line. Thanks again, and best of luck!

Have a great day,

Peter
Moz Help Team.

Hi there!

Thanks for reaching out to us.  I am sorry to hear that you are having some issues with our campaign set up.  Generally our campaign will queue your site server for a response with our crawler, so sites with the dutch extension should react the same way as any other site out there.  Unfortunately due to many factors, we can let you know if our crawler is either getting blocked or the server simply isn't giving us a response back.  If you feel more comfortable talking about this in a private setting.  You are definitely welcome to send us an email at: help@moz.com.  There we can tell you a bit more indepth, since I have a feeling your url is not mydomain.nl

Hope that helps.  Please let me know if you have any questions.

Best,

Peter
Moz Help Team.

Hi there!

Thanks for writing in with a great question.

We definitely count those dynamic URLs as duplicate content. While we are pretty sure that search engines can figure this stuff out and know which URL to index, it's still considered best practices to canonicalize or otherwise direct crawlers to the original URL (as far as I know. I'm not a professional SEO so you might be better off asking the Pro Q&A community at www.moz.com/community/q - they are all SEOs like you).

Since some dynamic URL generators can cause problems for crawlers, we do try to be overly-inclusive of these issues rather than overly-exclusive. We want people to know about potential issues with sites, even if they're not really issues in the scheme of the site owner's specific SEO implementation plan.

In sum, we'd rather leave those judgments up to you and at the same time, provide you with the data you need to make these decisions. I hope this helps explain our thinking here!  However, if you think that our crawler might be having issues, and you do not want to post your site urls here you could always send us a support ticket at help@moz.com.  That way can can examine it a bit further and provide some insights into why our crawler thinks this way!

Hope this helps!

Peter
Moz Help Team.

Hi there!

Great to hear that you are focusing a bit on the local side for your rankings.  In order to point our tools to get local rankings you would just have to use this format:

"Keyword + geotag"

An example would be if you want Pizza in New York, you would just do Pizza New York or Pizza in NYC.  Once you done that our tool will take that query and come back with organic SERPs for your results, please keep in mind that our tools doesn't assign numeric rankings to Google 7 pack SERPs, rather they use a feature called Universal Placement.  For more information, you can find our help hub topic about this here: moz.com/help/pro/rankings

Hope that helps, if you have any questions about our product, please let us know and we'll jump on it ASAP!

Best,

Peter
Moz Help Team.

Hi guys,

Thanks for reaching out to us.  I am sorry to hear that your crawls are acting weird.  Currently this is an issue that our devs are aware of and will be taking time to do a full round of investigations.

In the meantime, I would definitely leave those campaigns alone as we will be doing some work to see if we can get the crawls to resolve.  If you have questions, please contact us at help@moz.com.  That way we can get a better idea of your crawl to find out if this is a systems issue or a site issue.

Thank you all for your patience, we will work hard to fix this ASAP.

Best,

Peter
Moz Help Team.

Hi there Jan,

Thanks for reaching out to us.  I am sorry to hear that you might be finding some inconsistencies within our tool  Without knowing 100% of the KW and the url you are tracking, I am not exactly sure how to address this question to your liking (while respecting your client's privacy).  However I can say that if they are being pretty successful on the DA side, mostly likely they will do well in certain rankings.  Please keep in mind that our competitor's tracker uses exact match when it comes to extracting data for a url.  For example, if you are tracking www.abc.com as a competitor, then our tool will only go out and look for instances where www.abc.com comes up on a KW search, so any other instances where it doesn't match the subdomain we will not report (i.e. non-www site).

I hope that helps!  Please let me know if you have any questions and I will be glad to jump right on it!

Best,

Peter
Moz Help Team.

Hi there!

Thanks for reaching out to us.  I am glad we're giving you some nice traffic.  Unfortunately I don't have access to that information since I am not exactly sure how your filters are set up within your Moz Analytics.  However, you are definitely welcome to check your links index data in your link analysis section of your campaign (http://moz.com/help/pro/link-analysis) or simply use opensiteexplorer.org to see what anchor text and page it comes from exactly on our site.

I hope that helps, please let me know if you have other questions...I'm here to help

Best,

Peter
Moz Help Team.

Hi there!

Thanks for reaching out to us.  I am glad you asked that question  Currently our dev team is working hard on getting that feature out there for release day.  Unfortunately the pdf branded reports are still being worked on and is going through its testing phase on the dev side.

I hope I helped clarify a few things, please let me know if you have any questions...I'm here to help!

Best,

Peter
Moz Help Team.

Hey guys!

Thanks for paying attention  Yes, you are absolutely correct in that the export features has not been implemented yet, since our engineering team is nearing feature complete on most of the core tools, they will finish off with the export functions in our latest sprint to be ready for launch.  In the meantime, you can generate most reports through your old PRO tools at your convenience, but they just won't have the cool Moz Analytics look to them... yet!

I hope that helps clarify a few things.

Peter
Moz Help Team.

Hi there Sri,

Thanks for getting in touch with us at Moz!  It looks like you have a question about HTTP file access rather than our tools.  Unfortunately our support team can only provide answers for our tools in particular, however you have come to the right place for SEO and web technical discussions  I will leave this as a discussion and let our associates know to perhaps set the right group for people to see so you can get some discussions going.

Hope that helps, I wish you the best of luck in your SEO!

Peter
Moz Help Team.

Hi Carlo and Peter,

Thanks for the reply.  That can certainly be the case and you could be right  The totals are aggregates of monthly, however our tool might use a different schedule in terms of Bing returns.  This is simply a convenience we provide our users, since the keyword difficulty tool's core function is to show how difficult/competitive a certain phase/kw is, keyword volume is not a factor in our calculations and is done independent of keyword search volume.  You do have a great point about the Google Keyword Planner, unfortunately to achieve the volume and request we have to do, we would need the Adwords API which do not have access to at the moment

For the full story on our Adwords Adventures, you can read about it here:

http://moz.com/community/q/loss-of-google-adwords-api

In the meantime, we definitely recommend our users to check out Google's Adwords tool at: adwords.google.com since that is a free tool at the individual agreement level  I hope this helps!

Best,

Peter
Moz Help Team.

Hi there Christopher,

Thanks for reaching out to us!  I am sorry to hear that you are experiencing some weirdness with our site.  At this time, we are not getting any reports of sessions being disconnected or logged out during an active session.  Our site though does keep a timer on a active session so that once it reaches the range of several hours it will log you out automatically to keep your session secure.  However, from what you are telling me it doesn't seem like that's what you are experiencing.

From what you are telling me, it sounds like a browser issue.  Can I trouble you to perform the following steps?

• First clear the cache and cookies for the browser you are using.
• If that doesn't work, simply try logging in from a different browser or computer, if the connect seems stable, it might be connected to a extension/software that's installed in that browser.

I hope that helps!  Please let me know if you have any questions....I'm here to help!

Best,

Peter
Moz Help Team.

Hi guys,

Awesome discussion so far Yes, Chris is correct in that using noindex as a way to block Moz is not a effective way to do it.  Since our tool is not a typical indexer (such as Google), we don't have some of the behavior of a normal spider.  Instead, Roger is very good at rooting out issues that other crawlers might not notice.   One thing Roger is also good at is obeying robots.txt.... you know him being a robot and all

You can find more information about our friend here:

http://moz.com/learn/seo/robotstxt http://moz.com/help/pro/rogerbot-crawler

So if you are looking to block it from looking at a page without making content changes to your code, I would definitely look into using robots.txt.  You can even use a user-agent specific directive to make sure you don't end up telling other robots/spiders to do the same thing.

I hope that helps!  Please let us know if you have questions

Peter
Moz Help Team.

Hi there!

Thanks for reaching out to us  I am sorry to hear that you are having some issues with our on-page tool  Our on-page tool's auto-matching scheme will only come up with automatic matches if the keyword/url combo is ranking currently on the search engines.  For example, if you have the keyword pizza and the url pizzaRus.com, we will only display a entry in the tool if pizzaRus.com is ranking currently on Google/bing/yahoo.  If the kw/url combo does not rank, then it won't show up automatically.

You can set them to run weekly through our manual entry tool under "Report card" function. For more information on how to do that, you can simply check out our help hub document at: http://moz.com/help/pro/on-page-reports.

Hope that helps!  Please let us know if you have any questions here or you can let us know at help@moz.com

Best of luck in your SEO,

Peter
Moz Help Team

Hi there!

Thanks for reaching out to us at Moz.  This is currently a known issue that we are investigating on our end. I have created a a ticket for you which you should see in your email soon.

If anyone is experiencing your either no data or 0s in your Monthly/weekly reports, please let us know by sending an email with your account email and your campaign information to help@moz.com.

Thanks for bringing this to our attention, I hope to speak to you soon!

Best,

Peter
Moz Help Team.

Hi Liana,

Thank you for reaching out to us! I'm sorry that you are seeing a problem with your Google Analytics connection. Roger usually fetches your traffic data with puppy-like enthusiasm, but there's sometimes a delay between Google and Moz. One way to alleviate that is to refresh your GA connection:

• Head to your campaign settings page on your overview page: http://screencast.com/t/je3mv5DkPbU
• Disconnect your Google Analytics connection: http://screencast.com/t/59NDMB0Ov
• Go back to your settings page and click on "connect account." Please make sure you log into the correct GA account.
• Hurray! This should let you grab the most current traffic data!

I hope that helps, let me know if you have questions!

Best,

Peter
Moz Help team.

Hi there!

Thanks for reaching out to us!  The metrics that you see on the dashboard is what your visits are weekly, which we update every week by pulling the data from your Google Analytics account.  For more information, you can check out our help hub topic here:  http://moz.com/help/pro/traffic-data

I hope that helps!

Best,

Peter
Moz Help Team.

Hi guys!

Sorry for the delay in answering this question.  It is true that currently we don't have a convenient way to export traffic data we draw from GA.  This is something we are actively pursuing on our end to be presented to our customers, which is interesting because this is definitely something that we will be featuring in the custom report section in Moz Analytics, however that feature is still in the beta process and won't be available until public release

In the meantime though, we would love you feedback into what you would like that report to have and what it should look like in our request forums at:  https://seomoz.zendesk.com/forums/293194-seomoz-pro-feature-requests.

I hope that helps, please let us know if there is anything else we can do!

Best,

Peter
Moz Help Team.

Hi there!

Thanks for reaching out to us!  I am sorry if you are seeing some issues with your on-page tool.  Generally once you run the report, the tool uses a special arm of Roger to crawl the site you directed check out the on-page information.  During the time, we will always look at what your server's most recent version of the code suggests, while I am not sure exactly what happend in your situation, there could have been many instances where your server simply hasn't caught up yet with the front end changes you've made.  Either case, without some specific example of URL/KW combo we don't really do much into looking into this issue for you.

Just to cover our bases, I went ahead and started a ticket for you so you should hear from me soon!

Thanks for your time, I hope this helps!

Peter
Moz Help Team

Hi there!

Thanks for reaching out to us!  I am sorry if you might be seeing some discrepancies between our report vs. what you are seeing.  I looked into the campaigns you were mentioning, it looks like the non www urls aren't redirecting with a 301 to the www url like you mentioned, what I am seeing is that they are still sites that register a 200 response.  You can actually see their http response here:

http://www.webconfs.com/http-header-check.php

Hope that helps, at this time we aren't getting any reports of issues with the crawler, but if this is stilling happening after you put in a 301 redirect please let us know at help@moz.com

Best,

Peter
Moz Help Team.

Hi guys!

Thanks for the question  I am glad you asked that.  Currently the SERP collector we are using assumes few IPs and identities to scrub all of the personalization and "biases" that are associated with normal search to give you the most accurate ranking.  Mobile search is is fundamentally biased since your phone is a wealth of personalized data and information search engines use to produce rankings (another reason why user data is such a valuable commodity).    While mobile rankings is something we are looking for the in the future, at the moment our result remains as a computer search rankings.

We really appreciate feedback and feature requests; they help us decide what parts of our software development to prioritize. Here's the feature request forum we use to collect ideas:

http://seomoz.zendesk.com/forums/293194-seomoz-pro-feature-requests

You can vote for features you'd like to see and suggest your own, both of which help our product team in deciding what to build next. Add your request there and hopefully we'll see it come to fruition sometime down the line. Thanks again, and best of luck!

Have a great day,

Peter
Moz Help Team.

Hi guys!

Thanks for reaching out to us!  I am sorry to hear that the export option is no longer available  This was a hard decision for us since we do know that a lot of users utilize the report card export function for prospecting customers and do quick one off reports.  Through a series of user studies, we simply found the utilization rate for that tool was not great  So when the redesign happend and we released the new research tools, that feature was not included.  Fortunately we have heard your cries and now we have some internal discussions about bringing it back for the new tool!!  Please go to this link and lend that feature your support, feature requests help us prioritize items to work on for the future and gets you in touch with our devs/project owners.

Hope that helps, in the meantime, you are certainly welcome to check out our report card function within the campaign if you wish to export an on-page report.

Thanks for your time, I hope you have a great week!

Peter
Moz Help Grasshopper.

Hi Hunter,

Thanks for reaching out to us!  I am glad you asked this question.  It looks like when your account wasn't active, your Followerwonk might have been attached to the non-PRO version of the account, so we would have to manually unlink the connection from this end.

Just to have you get the process started, can you send us an email (help@moz.com) asking for the unlinking of the two accounts. In that email you would just have to state the user email and the @ Twitter handle.

Thanks for your time, I hope to hear from you soon!

Peter
Help Team Grasshopper.

Hi guys,

Thanks for the responses so far  I am sorry for the inconvenience this is causing you folks, this is an issue we are aware of and looking at currently.  The challenge for this issue is that we can't just simply turn off avatar retrieval since there is no detection for the email client that our customers use, this is an issue that snuck up on us since we simply did not forsee Microsoft Outlook's data retrieval techniques for their recent versions   With that said, our engineers are working hard to come up with a fix for this issue by looking possibly changing how we retrieval that data from the cloud.  In order to release a fix and not break dependancies else where, we need some additional time to come up with a fix and deploy it in a test environment.

In the meantime, you can view our Q&A email by either using the web client for your perspective outlook accounts or you can actually process a change for your non-outlook email if that's possible.  Thanks for the patience our customers have displayed so far, if you like us to give you an update when a fix has been made, you can either email us at help@moz.com or I could simply update this thread once a fix has been deployed!

Best,

Peter
Moz Help Team.

Hey Matthew!

Thanks a ton for writing in! Currently we do not have search volume as an integrated visual feature on the web app, you can however click on the individual keywords, which will then take you to the keyword analysis that will include the keyword search volume we pull from the search engine.  I can imagine though this process is very manual.  We really appreciate feedback and feature requests; they help us decide what parts of our software development to prioritize. Here's the feature request forum we use to collect ideas:

http://seomoz.zendesk.com/forums/293194-seomoz-pro-feature-requests

You can vote for features you'd like to see and suggest your own, both of which help our product team in deciding what to build next. Add your request there and hopefully we'll see it come to fruition sometime down the line. Thanks again, and best of luck!

Peter
Moz Help Team.

Have a great day,

Hi guys,

Thanks for reaching out to us.  Moz Rank Tracker on default does an exact match of the keyword to the search engine, so no quotation is needed  So for example, if you do "honey badger," we'll won't accept that since we only need the word or phase to be entered to compile an exact search the in the search engine.  Keep in mind you still have select an exact match on the url or an broad match of the entire url chain.

I hope that is helpful, please let me know how else I can help!

Best,

Peter
Moz help team.

Hi Paul,

Thanks for reaching out. I can certainly understand that it can be hard to find current pricing with all the hoopla surrounding our new product. I can certainly answer all your questions about our current PRO plan and Moz Analytics if you like. Prior to doing that though, we have taken out the current pricing page to prepare people for the Moz Analytics launch along with the new pricing structure. For current pricing, please check out this post:

http://moz.com/blog/new-seomoz-pricing-plans-more-keywords-for-everyone

Please keep in mind that all this is due to change in 45-90 days, however as a current member you will continue to receive the current pricing for the new plan (which i can assure you that it will be cheaper compared to the new pricing).

Hope that helps, please let me know if you have questions!

Best,

Peter
Moz Help Team.

Hi guys!

Thanks for all your feedback and comments here so far  Our devs are aware of this issue and are taking steps to handle this ASAP.  I do agree that it would be easy to simply remove the avatar in the CSS design of the email, but this would impact all the non-outlook users (there's a lot of them too).  So the approach we are taking will ensure this doesn't happen to anyone, which we are hoping to test the fix soon!

Thanks everyone for their patience and using the workaround so far.  We won't disappoint!

Best,

Peter
Moz Help Team.

Hi there!

Thanks for reaching out to us!  That's a great question  What you are seeing in the keyword difficulty search is our tool using an exact match query into our funnel to pull your data, which is how our tool queries the search engines.  Since we don't do broad matching on our end, that's the reason you are seeing identical search volumes.  So while you are correct in using exact match quotations "." our system automatically assumes whatever you enter as exact match by default.

That of course I am seeing in some of the ranking results in your account, where small differences such as "woman" vs. "women" will pull up different results as the case that they are different words.  Since our tools uses exact match as a default there would be no need to use quotation or brackets to direct us to pull exact matches

Best,

Peter
Moz Help Team

Hi there!

Thanks for reaching out to us!  I am sorry you are seeing some discrepancies in your rankings  I can definitely understand if there are some frustrations if you are not seeing the rankings you were expecting.  While I can't speak for the SEO reasons why you are seeing that (Novice SEO here).  I can definitely say that when I search for the terms "ceiling mounted air conditioning unit" & "Portable air con units" in Google.co.uk (using clean browser w/ no cookies, in private browsing mode).  I was not able to find the site www.airconco.com in the top 50 on my end http://screencast.com/t/Oc0mSGwu for "ceiling mounted air conditioning unit" but I was able to find rankings (12th) for "portable air con units"

The way our tool cuts the bias within search results is by collecting the SERPs using a series of IP representing different locales and serve up what Roger thinks is the most "Un-biased."  So while your site can rank #1 for weeks in a row, it is not unusual to see it disappear for a short period of time, although the rise of blood pressure can certainly be there (we're sorry for that!).  In the meantime, you are certainly welcome to use Rank Tracker to check your rankings daily if you prefer, I have put in a few on your keywords which you should be able to check out at: http://ranktracker.moz.com/

I hope that helps!  If you are continuing to see the same thing happening you should definitely send us an email at help@moz.com so we can get you escalated to the devs if we need to.

Best,

Peter
Moz Help Team.

Hi Jose,

Thanks for looking up this thread.  It looks like the issue wasn't with the site (that I know of) or our tool.  It's rather that we don't support non-UTF8 characters in our tools, which is causing that count to be off.

The issue lies in that we don't support slavic characters, so our on-page tool can only do their best to come up with "matches." So when we see that "уеб дизайн" our tool can't tell if that's a word/phase since Roger doesn't speak this language, it does what a non-speaker would do and do character matches instead.  So in that 9 character phase, we were able to find "matches" for each of the 9 characters on the page we paired up against.  So in that instance, they were seeing so many matches on that page.

Currently, our product team are kicking around a few ideas on what languages to support next.  They would love to hear from our customers though at: https://seomoz.zendesk.com/forums/293194-seomoz-pro-feature-requests

Feature requests helps us out tremendously since it helps us prioritize our workflow and figure out what to build next.

I hope that's helpful!  Please let me know if you have any questions.

Best,

Peter
Moz Help Team.

Hi there,

Thanks a ton for writing in! Currently we do not have a way to annotate functions on the web app.  However, we really appreciate feedback and feature requests; they help us decide what parts of our software development to prioritize. Here's the feature request forum we use to collect ideas:

http://seomoz.zendesk.com/forums/293194-seomoz-pro-feature-requests

You can vote for features you'd like to see and suggest your own, both of which help our product team in deciding what to build next. Add your request there and hopefully we'll see it come to fruition sometime down the line. Thanks again, and best of luck!

Have a great day,

Peter
Moz Help Team.

Hi there Shayann,

Thanks for writing in! I would take a look at where these pages' canonicals are pointing. if their canonical tags point to different URLs, then they can be consider duplicates. For example, DUPLICATE1 is considered a duplicate of DUPLICATE2 because the canonical tag for the first page is CANON1 while the canonical for the second URL is CANON2.

Since the canonical tags point to different pages it is assumed that CANON1 and CANON2 are likely to be duplicates themselves.

Here is how our system interprets duplicate content vs. rel canonical:

Assuming A, B, C, and D are all duplicates,

If A references B as the canonical, then they are not considered duplicates
If A and B both reference C as canonical, A and B are not considered duplicates of each other
If A references C as a canonical, A and B are considered duplicated
If A references C as canonical, B references D, then A and B are considered duplicates
The examples you've provided actually fall into the fourth example I've listed above.

For more information on using canonical tags, check out this great post by our very own Dr. Pete:
http://www.moz.com/blog/rel-confused-answers-to-your-rel-canonical-questions

I hope this clears things up. Please let me know if you have any other questions.

Best,

Peter
Moz Help Team

Hey Nancy,

Thanks a ton for writing in! Personally I would love to see more too  We really appreciate feedback and feature requests; they help us decide what parts of our software development to prioritize. Here's the feature request forum we use to collect ideas:

http://seomoz.zendesk.com/forums/293194-seomoz-pro-feature-requests

You can vote for features you'd like to see and suggest your own, both of which help our product team in deciding what to build next. Add your request there and hopefully we'll see it come to fruition sometime down the line. Thanks again, and best of luck!

Have a great day,

Peter
Moz Help Team.

Hi there!

Thanks for reaching out to us!  You can actually have your campaign send you a report of your highest ranked keywords by creating a custom report.  To learn how to do that, simply head to our fabulous help hub page below:

Moz.com/help/custom-reports

Thanks again for being a supporter of Moz, please let us know if you have any questions... I'm here to help.

Best,

Peter
Moz Help Team.

Hi there!

Thanks for reaching out to us!  I am sorry to hear that you had to explain the way our data appears.  You are correct in that our universal rankings does not show your result's "rankings" visually on Google.  The reason we classify them this way is because this is inline with Google's policy regarding video results, more specifically if they appear in a 3 pack then we will not consider them as "organic."  Although it is completely understandable that visually it is every bit as "organic" as it can appear.  We have taken steps to list those universal rankings by giving them a "between x and y natural results" as a way of showing their results visually.

With that said we really appreciate feedback and feature requests; they help us decide what parts of our software development to prioritize. Here's the feature request forum we use to collect ideas:

http://seomoz.zendesk.com/forums/293194-seomoz-pro-feature-requests

You can vote for features you'd like to see and suggest your own, both of which help our product team in deciding what to build next. Add your request there and hopefully we'll see it come to fruition sometime down the line. Thanks again, and best of luck!

Peter
Moz Help Team.

Hi there!

Thanks for reaching out to us!  I can certainly understand your need to have our crawler be accepted into your link protection program.  Unfortunately our crawler doesn't operate using a url to crawl your site, we use a collections of IP addresses behind the scenes to mimic a search engine crawler to provide the best diagnoses around.  With that said, a lot of our customer has had some success allowing our crawler on their server level through either their HTTP access file or other methods.  Unfortunately I am not a Web developer or a server admin, so I couldn't exactly let you know how to implement it. I would recommend you to perhaps change up your question and post a new question regarding some work around for your software.

Thanks for your time, I hope that helps.

Peter
Moz Help Team.

Hi Theresa,

Thanks for writing in and sorry that your rankings are looking off in the Web App. I'm not sure why you would be getting different results in the Web App rankings than you would be getting when you run the searches yourself; it could be a lot of things. The search engines - Google, Yahoo! & Bing - all maintain multiple indices that run across multiple datacenters. This means if you query different datacenters, you can get somewhat different ranking results. Other elements, such as personalization, geography and search history (even if you're logged out of your Google/search engine account) can also influence ranking positions. Hence, there can be a lot of variation in what different people, searching from different computers/locations might see in the rankings.

Our solution has been to run searches from a variety of IP addresses and IP blocks using non-personalized, search history/location agnostic requests. In our experience, these have provided the most accurate results, showing what the "most" users see, though we know there's still quite a bit of room for fluctuation. If you have suggestions about how we might improve the technical process of fetching rankings data to get better data, please let us know and we'll pass it on to our engineering team. We're always looking for ways to get you better data.

In the meantime, I can try to see if it's a bug on our side if you can let us know by emailing help@moz.com and provide...

1. The campaign that is having this issue
2. The login email address for the account that the campaign is part of
3. The keyword and URL combination that is having discrepancies
4. The ranking that you're getting in Google versus what the Web App tells you.

This way I'll be able to check it out on my side to see if it's a bug or something else. Thanks so much!

Hope that helps!

Peter
Moz help team.

Hi guys!

Thanks for all the heads up we have so far regarding this.  It looks like the Q&A emails has an image on their outlook tries to pull from our servers, that process can cause outlook to appear frozen/crash if your version of the outlook is queueing the the server (AWS) for the image.  Currently you could work around that by turning off images in your settings in outlook.  You can check out this thread on MS' support hub about blocking pictures on outlook: http://office.microsoft.com/en-us/outlook-help/turn-off-blocking-automatic-picture-downloads-HP007310739.aspx

Hope that helps, I have created a ticket for you on our end, so I look forward to talking to you!

Best,

Peter 
Moz Help Team.

Hi there!

Thanks for reaching out to us! I am sorry if Roger is somehow not following your robots.txt directives.  To ensure that Roger doesn't crawl your site you can put the following directive above your general directives in your robots.txt:

User-agent: rogerbot
Dissallow: /

Once this is in place you should find our crawler to be a lot more obedient towards your site.

Hope this helps, please let us know if you have any more questions about our crawler.

Best,

Peter
Moz Help Team.

Hi there!

Thanks for your patience, if you need a list of all the keyword and their labels, there's a few ways to accomplish that:

1. From our rankings dashboard, simply look to the right of the screen and find the drop down.  From there select "full rankings report to CSV."  http://screencast.com/t/iVMLE1UZvcTk . After that simply hit export then we will compile a CSV for you with your latest list of keywords plus all the data associated with them.

2. Same method as above, you can also export your whole entire history of into a CSV.  Simply choose the last option on the drop down menu stated "Entire keyword ranking history to CSV."  Simply hit export, our system will then take a few hours and produce every keyword you ever track since the beginning of your campaign.

Hope that was helpful, please let me know if you have any more questions about our tool

~Peter
SEOmoz Help Team.

Hi there Sergil,

Thanks for reaching out to us!  I am a glad you asked that question.  As you know, the reporting function in OSE only gives 25 links/domain, that is a limitation that exist on OSE and any reports that are exported out of that platform.  Unfortunately exporting all links has been a challenge for us, one which we are currently working on expanding to provide better and more robust reports in the future.

If you need to find a way to get pass that, you can accomplish that in our Mozscape API, you can find out more information here: apiwiki.seomoz.org.

Hope that helps, let me know if you have any questions about OSE we can answer.

Best,

Peter
SEOmoz Help team.

Hi there,

Sorry to hear you are still having some issues, I have gone into your account and disconnected your GA profile to your SEOmoz account.  You may now go in and connect a new profile/account to your SEOmoz dashboard.  Please keep in mind to log into the GA account FIRST prior to initiating the connection.

Best,

Peter
SEOmoz Help Team.

Hi Ron,

Thanks for reaching out to us!  Generally the time it takes the changes to reflect on our report can take up to a updates to reflect. You can check out more information here: http://www.seomoz.org/help/on-page-reports

Hope that helps,

Peter
SEOmoz Help Team.

Hi there,

Thanks for reaching out to us!  I am sorry you are running into issues when trying to change your profile on GA.  Currently I am not getting any alerts of an outage on our end, I've logged into your account and was able to successfully update the profile for a few of your campaigns.  Just to be cautious I did the same on a few of our test account and was successful there also.

In your case, one thing I believe it will help is to clear your cache and cookies on your browser, that way you could guarantee your browser has a fresh session.

Hope that helps, please let me know if you have any questions

Best,

Peter
SEOmoz Help Team.